全国旅游院校服务技能(饭店服务)大赛英语水平测试题库.docx

全国旅游院校服务技能（饭店服务）大赛英语水平测试题库客房服务一、中译英1. 女士，现在能给您打扫房间吗？答案：May I clean your room now，Madam?2. 我半小时之后再给您整理房间好吗？答案：May I make up your room in half an hour?3. 我什么时候把花送过去？答案：When should I send the flowers.4. 请帮我拿一下那个包？答案：Please help me carry that bag？5. 你能三小时后再来吗？答案：Could you come back in three hours？6. 您希望我什么时候为您打扫房间呢？答案：What time would you like us to clean your room？/ When do you want me to clean your room？7. 周五早晨7点有一趟航班，您看行吗？答案：How about a flight leaving at 7：a.m. this Friday ？8. 我们有多个多功能厅可供您选择。答案：We have several function rooms for you to choose from.9. 客房服务员。先生，可以进来吗？答案：Housekeeping. May I come in，Sir？10. 我可以收拾您桌上的东西吗？答案：May I tidy up these things on your desk？11. 请整理一下浴室好吗？答案：Would you tidy up a bit in the bathroom？12. 您可以从房间直接打过去。答案：You may call directly from your room.13. 我能帮您做什么，先生？答案：What can I do for you，Sir？ 14. 我想洗一下我的裤子。答案：I want to have my pants cleaned.15. 很高兴又见到您，布朗先生。答案：It s nice to see you again, Mr. Brown.16. 请填写洗衣单。答案：Please fill in the laundry form. 17. 电话有问题。答案：There is something wrong with the telephone.18. 我房间的电视坏了，请派人来修理一下好吗？答案：Theres something wrong with the TV set./The TV set in my room doesnt work, can you please send someone to repair/fix it?19. 很抱歉给您带来不便。答案：Sorry for all those troubles./Sorry for the trouble./Im very sorry for that./We apologize for that.20. 我们马上派人去修。答案：Well send someone to repair it right now. 21. 先生，请问您的房间号？答案：May I have your room number，Sir?22. 我为犯了这样一个粗心的错误向您道歉。答案：Im sorry for making such a careless mistake.23. 我们饭店有洗衣服务。答案：We have laundry service.24. 您把您要洗的衣服放到洗衣袋中，再填一下那边的洗衣单就行了。答案：You may just put your laundry in the laundry bag and fill out that laundry list.25. 顺便问一下，明天是否可洗好? 答案：By the way，will it be ready by tomorrow？26. 今晚我要穿。答案：Id like to wear it this evening.27. 您可以在商务酒吧接待您的访客。答案：You can receive your guests at the executive lounge.28. 您要留言吗？ 答案：Would you like to leave a message？29. 抱歉，没有人接电话。答案：Im sorry, nobody answered.30. 请问您贵姓（总机接线员问）？答案：May I know who is calling？31. 我会把您的留言给布朗先生。答案：Ill send this message to Mr. Brown.32. 让我先打电话到他的房间。答案：Let me call him in his room first.33. 恐怕他现在不在，您过会儿再打来好吗？答案：Im afraid hes out. Could you call again later?34. 我想在房间里用早餐。答案：Id like to have breakfast in my room.35. 我现在就去商务中心为您把传真发出去。答案：Ill go to the business center and fax it for you right now .36. 我房间的水龙头漏水了。答案：The faucet is leaking in my room.37. 会议室在十六层。答案：The conference rooms are on the 16th floor.38. 票价是300美元。答案：The price of the ticket is 300 US dollars.39. 我马上派管工去修理。答案：Ill send a plumber right away. 40. 我们提供免费的擦鞋服务。答案：We offer free shoe-shining service.41. 先生，早上好。欢迎光临我们饭店。答案：Good morning, Sir. Welcome to our hotel.42. 请问您的抵达日期？答案：May I know your arrival date?43. 先生，请让我为您介绍一下房间设施。答案：Let me introduce the room facilities to you, Sir.44. 我们每天早上都收取客人要洗的衣服。答案：We collect the laundry every morning.45. 你能帮我定票吗？答案：Could you help me book the ticket？46. 您希望什么时候把衣服给您送回来？答案：When would you like your laundry back？47. 您要住几天呢？。答案：How many nights will you stay?48. 我马上就去取您要洗的衣服。答案：Ill pick up your laundry right now.49. 有多少人参加会议？答案：How many people will attend the meeting?50. 我们为商务楼层的客人免费提供国内外的报纸。答案：We offer free domestic and foreign newspapers for executive guests. 51. 我能加一张床吗？答案：Could I have an extra bed？52. 总机，我想打个国际长途电话。答案：Operator, Id like to make an international call.53. 您要打的电话是自己付款还是对方付款？答案：Do you want to make it a pay call or a collect call?54. 总机，我想打个叫号电话。答案：Operator, Id like to make a station-tostation call, please.55. 请把您的名字拼给我，好吗？答案：Could you spell your name for me?56. 请告诉她我会在今晚10:00左右给她打电话。答案：Just tell her Im going to call her at about 10:00 this evening.57. 请告诉我受话人的名字？答案：Whats the name of the person you are calling?58. 我想这个电话我自己付费。答案：I think Ill pay for the call myself.59. 我们有电脑自动叫早服务。答案：We have a computer wake-up service.60. 最后的数字必须要有5位数.答案：There must be five digits in the final number.61. 您要的时间，请拨5，然后再拨0630。答案：Please dial 5 and then 0630 for the time.62. 您能给我您的电话号码吗？答案：Would you like to give me your telephone number?63. 需要的话，她能给您回电话。答案：She can ring you back if necessary.64. 我确保她会收到您的留言答案：I ll mak sure she gets the message.65. 国家代码在您房间的服务指南中。答案：The country codes are listed in the Service Directory in your room.66. 付费电话通常用于公共场所、客运中心，如机场、火车站或街角。答案：Pay phones are often found in public places, transportation hubs such as airports or train stations, and on street corners.67. 你仅有一次机会给他人留下第一印象。答案：You only get one chance to make a first impression.68. 这就是饭店总机话务员如此重要的原因。答案：Thats why the operators are so important to the hotel.69. 记住：那一刻你是饭店的代表。答案：Remember that at that moment, youre the hotels representative.70. 总机话务员应该有礼貌、有回应，给予来电者全面的关注。答案：An operator should be polite and responsive, giving the caller your full attention.71. 他们影响客人对饭店的印象。答案：They influence the guests impression of the hotel.72. 尽可能地给予帮助，即便回应这个电话并非完全是你的工作。答案：Be as helpful as possible, even if its not exactly your job to answer the phone.73. 学会流畅地使用电话功能。答案：Learn how to use the phones features smoothly.74. 如果你必须要来电者不挂电话，首先要征得同意。答案：Ask permission first if you must put the caller on hold.75. 不要忘记来电者还在等待。答案：Dont forget the caller is waiting.76. 如果你无法回答来电者，转接给能给予帮助的人。答案：Transfer the caller to someone who can help, if you cant.77. 隔一会儿要问他们一下：是愿意继续接听(不挂电话)，还是愿意再打回来或留言。答案：Ask them periodically if theyd like to continue to hold, call back or leave a message.78. 总机话务员应如何问候客人?答案：How should operators greet a guest?79. 如果来电人问的问题跟接线员无关，他们应该如何做？答案：What should operators do if the caller is asking something that is not their business?80. 告诉来电人他打错了。答案：Tell the caller he got the wrong number.81. 告诉来电者他应该打电话的部门，并给他们转接电话。答案：Tell the caller which department he may call and transfer the call for him.82. 如果总机话务员不能马上给来电者接通电话，应该怎么办？答案：What should operators do if they cannot connect the caller right now?83. 告诉来电者无法接通电话。答案：Tell the caller there is no way to put him through.84. 总机话务员在工作中应展现出什么重要职业素养？答案：What are important qualities operators should demonstrate in their work？85. 是的，我的房间非常冷。空调可能有问题了。答案：Yes，my room is very cold. There must be something wrong with the air-conditioner.86. 通常快洗服务要加收50%的费用。 答案：Usually its 50% extra charge for express service.87. 看上去好像温度控制器出了问题。答案：It seems that theres something wrong with the temperature control panel.88. 太吵了我很难入睡。答案：Its so noisy that its hard for me to fall asleep.89. 客房部员工必须与前厅部紧密合作。答案：The housekeeping department staff must coordinate the work closely with the front office.90. 客房部员工的主要职责是负责饭店所有客房的干净和整洁。答案：The main duty of the housekeeping department staff is to see to the cleanliness and good order of all rooms in the hotel.91. 很清楚，没有清洁的客房出租，饭店只有关门。答案：It is clear that without clean rooms to rent, a hotel would have to close.92. 客服部主管对所有客房的干净和整洁负责。答案：An executive housekeeper is in charge of the neatness and orderliness of all the guest-rooms.93. 清扫客房的实际工作是由客房的服务员完成。答案：The actual work of cleaning the guest-rooms is preformed by the housemaid.94. 在绝大多数饭店中，客房部白班必须清扫所有的客房。答案：In most hotels the day shift in housekeeping has to clean all the guest rooms.95. 客房部晚班对后来有打扫要求的客房负责。答案：The evening shift in housekeeping is responsible for cleaning any rooms that request late service.96. 任何特别的服务，如做夜床也是由晚班完成。答案：Any special service, such as turn-down service, will also be done by the evening shift.97. 饭店的洗衣房和洗衣工服务也是客房部的部分工作。答案：The hotel laundry and valet services are also parts of the housekeeping departments job.98. 空房须尽快清扫以再出租。答案：The vacant rooms must be cleaned and made available to be rented again as soon as possible.99. 怀特夫人想要员工帮她用花布置一下房间。答案：Mrs. White wants the clerk to help her decorate the room with some flowers.100. 她现在正在给客房部打电话。答案：Now she is making a phone call to the housekeeping department.101. 怀特先生想要现在打扫他的房间，因为今天上午10点有客人来访。答案：Mr. White wants to have his room cleaned now because he is going to have some guests at 10 oclock this morning. 102. 这位女士想要一些热水，因为她口渴。答案：The lady wants to have some hot water because she gets thirsty.103. 这位女士想再要一条毯子，因为太冷了。答案：The lady wants to have another blanket because it is too cold.104. 那人想买一双黑袜子。答案：The man wants to buy a pair of black socks.105. 除了这双袜子，这些都是那人的衣服。答案：They are the mans clothes except for the pair of socks.106. 你可以把你的衣服挂在浴室的门后。答案：You can hang your clothes behind the bathroom door.107. 你可以把你的衣服放在浴室里。答案：You can put your clothes in the bathroom.108. 如果你想要他们送早饭，请打电话至房内用餐服务。答案：Call room service if you want them to send you breakfast.109. 客房部一般有饭店的失物招领物品存放区。答案：The housekeeping department usually has the lost and found storage area for the hotel.110. 所有由员工或客人在饭店捡到的物品都送去客房部。答案：All articles found in the hotel by employees or guests are sent to housekeeping.111. 有些饭店也把提供照看孩子服务作为客房部的一个功能。答案：Some hotels also provide child care services as a function of housekeeping.112. 无人认领的数码相机会放在失物招领物品存放区6个月。答案：The unclaimed digital camera will be kept in the lost and found storage area for six months.113. 客人结账离店时，客房部会得到前台的通知去清扫房间。答案：Housekeeping will be informed by the front desk to clean the rooms when the guest checks out.114. 客房部是饭店最繁忙的部门之一。答案：The housekeeping department is one of the busiest department in a hotel.115. 我现在为您铺床还是您希望等会儿再做？答案：Can I make the beds for you now or do you wish it to be done later?116. 那位夫人想要些热水，因为她病了。答案：The lady wants to have some hot water because she is ill.117. 我想预订一个从6月5日到10日的双人间。答案：I d like to reserve a double room from the 5th to the 10th of June.118. 每晚的房价是180美元。答案：The room rate per night is 180 US dollars.119. 我们期盼您的到来。答案：We look forward to your arrival.120. 一个美国学者团将于下月在北京参加一个旅游研讨会。答案：A group of American scholars will be attending a Tourism Symposium next month in Beijing.121. 贸易谈判推迟至5月8日-10日。答案：The trade negotiation has been postponed until May 8th to 10th.122. 我不得不改变预订的日期。答案：I have to change the dates of the reservation.123. 您觉得我能换个房间吗？答案：Do you think its possible for me to change the room. 124. 我想知道我可以预订下周一至周五带浴缸的一个单人间吗？答案：I wonder if you could reserve me a single room with bathtub from next Monday to Friday？125. 您喜欢有前景的房还是后景的房？答案：Would you prefer a room with a front or a rear view?126. 这个价格含一部电话机，一份主流国际报纸和一个迷你冰柜。答案：The price includes a telephone, a major international newspaper and a mini-bar？127. 房价中不含早饭。答案：Breakfast isnt included in the room rate.128. 12岁以下的孩子收半价。答案：Children under 12 are charged for half the price.129. 团队预订减百分之十五答案：There is a 15 percent deduction for a group reservation.130. 那几天我们可以给您预留一个小套间。答案：We can reserve a mini-suite for you for those days.131. 抱歉，下周三至周六我们无法保证给您三间连通房。答案：Sorry,we wont be able to guarantee you 3 connecting rooms from next Wednesday to Saturday.132. 如果您愿意，我们给您推荐另一家饭店。答案：We can recommend another hotel for you if you like.133. 我的公司承担所有费用。答案：My company will cover all the expenses.134. 你须预交1000美元的保证金。答案：You should pay a deposit of 1000 dollars in advance135. 您的意思是您要取消您之前的预订？答案：You mean youll cancel your previous reservation？136. 如果客人在到达前2天取消预订，不收取任何费用。答案：If the guest cancels the reservation 2 days prior to arrival , there will be no charge.137. 如果客人在到达前1天取消预订，将收取1天费用的50%。答案：If the guest cancels the reservation 1 day prior to arrival, there will be 50% of a days charge.138. （预订）当日未到，应收取100%的房费。答案：If there is “no show” on the same day, then 100% of days rent will be charged.139. 通常饭店预订通过电话确认。答案：Hotel reservations are usually confirmed by phone.140. 如果预订要求复杂，明智的做法是要求书面确认函。答案：If a reservation requires complex instructions, it is wise to request written confirmation.141. 下午6:00之后离店，按房间的全价收费。答案：Check out after 6:00 p.m. will be charged at the full daily room rate.142. 下午1:00 至6:00离店，按房价的50%收取费用。答案：For late checkout from 1:00 p.m. until 6:00 p.m, a charge of 50% of your daily room rate will apply.143. 入住时间是下午2:00。答案：Check-in time is 2:00 p.m.144. 离店时间是中午12:00点。答案：Check-out time is 12:00 noon.145. 房间将于前一晚预留下来。答案：The room will have to be reserved from the night before.146. 罗布特先生将与他的新娘在中国度过他们的蜜月。答案：Mr. Robert is going to spend his honeymoon in China with his new bride.147. 一个预订员必须有耐心，精通英文。答案：A reservationist should be patient and master good English.148. 今天人们通常通过互联网发邮件或打电话预订房间。答案：Nowadays people usually make a reservation by sending E-mails through Internet or making a phone call.149. 您的车已在大门口等您答案：Your car is already waiting for you at the main entrance.150. 关于再次确认您的飞机票，请与礼宾部分机602联系。答案：Please contact the Concierge on ext. 602 regarding your flight ticket reconfirmation.二、英译中 1. Housekeeping. May I clean your room now, Sir? 答案：客房服务员。先生，现在能给您打扫房间吗？2. May I show you to the business center？答案：我可以带你去商务中心吗？3. May I make up your room in an hour？答案：我一小时之后再给您整理房间好吗？4. Im afraid hes out. Could you call again later? 答案：恐怕他现在不在，您过会儿再打来好吗？5. Would you like to leave a message?答案：您要留言吗？6. Its my pleasure. We look forward to your coming.答案：不客气。我们期盼着您的到来。7. Im calling from New York. Id like to make a reservation.答案：我从纽约打来电话。我要预定房间。8. I want to have my shirt pressed.答案：我想把我的衬衫熨烫一下。9. Excuse me. Have you any laundry? 答案：对不起，请问有没有要洗的衣服？10. What kind of room do you prefer?答案：您想要什么样的房间呢？11. Id like to wear it by 10 oclock tomorrow morning.答案：我明早10点以前要穿。12. Ive come to see my friend Mrs.Brown in room 1221. 答案：我来看望住1221房间的我的朋友布朗夫人13. Do you prefer your laundry by express service or returned on the same day? 答案：您是要快洗服务还是当日取？14. There is something wrong with the toilet. 答案：马桶坏了。15. There are 2 hours free for executive guests to use the conference room.答案：商务楼层的客人可以免费使用会议室两个小时。16. Letmehelpyouwithyourluggage.答案：让我来帮您拿行李。17. There is something wrong with the door. I cannot open it.答案：门坏了，打不开了。18. Ill check with the laundry service. 答案：我和洗衣房核对一下。19. Excuse me，how can I get to the Business Center？答案：打扰一下，去商务中心怎么走？20. Andbytheway,may I have your room number?答案：顺便问一句，请问您的房间号？21. May I know whos visiting?答案：请问来访者是谁？22. Id like to go and see the evening show in the Grand Theater.答案：我想去看大剧院的晚场演出。23. Well try our best to help him finish the task.答案：我们会尽最大努力帮助他完成那项任务。24. Im sorry for making such a careless mistake.答案：我为犯了这样一个粗心的错误向您道歉。25. Could you please help me send a bunch of roses to this address？答案：你能帮我把一束玫瑰花送到这个地址吗？26. Your document will be sent up right now.答案：您要的文件立刻送上去。27. Please hold on.答案：请不要挂电话28. You may call directly from your room.答案：您可以从房间直接打过去。29. What is the charge for a local call? 答案：打市话要多少钱？30. This way to the elevator, please.答案：请走这边到电梯。31. Id like to book a fight to Beijing this Friday.答案：我要订一张周五去北京的机票。32. Please leave your message when you hear the beep.答案：听到电话嘀的一声，您就可以留言了。33. When do you want to leave？答案：您想什么时间离开？34. When would you like us to wake you up? 答案：您想几点让我们叫您起床？35. You have to dial“0” for an outside call.答案：要打店外电话，您要先加拔0。36. Let me introduce the room facilities to you, Sir.答案：先生，请让我为您介绍一下房间设施。37. We can make a recording on the phone automatically.答案：我们可以在电话上自动记录留言。38. Id like to call my family in Canada. 答案：我想往加拿大家里打个电话。39. I want to place a call to America.答案：我想往美国打个电话。40. Excuse me, are you here for the SAMSUNG meeting?.答案：打扰一下，请问您是来参加三星公司会议的吗？41. Are there any special night rates for international calls?答案：国际长途夜间有特价吗？42. What is the charge for a local call?答案： 打市话要多少钱？43. Laundry service. May I help you? 答案：洗衣房。我可以帮您吗？44. Calling directly from the room is cheaper than going through the operator.答案：从房内打直拨电话要比通过总机接打便宜。45. How many tickets and for what time, Sir?.答案：您想要几张票？什么时间的？46. Whats the telephone number in England？答案：您要拨打的)英国的电话号码是多少？47. Ill give you the charge when you finish the call.答案：您打完电话后我会告诉您本次通话的费用。48. What time do you need the multifunction room?答案：您几点使用多功能厅？49. You may use an IP calling card to make a long-distance call.答案：您可以用IP电话卡打长途电话。50. Ill ring back as soon as I get through.答案：我一接通就马上给您回电话。51. Let me check the reservation list.答案：我查一下预订单。52. In whose name was the reservation made? 答案：以谁的名字预订的？53. Is there any change in your schedule or in the number in your group?答案：你们的时间安排和人数有变化吗？54. Ill send a bellboy over to help you with your luggage.答案：我会派一个行李员去帮您拿行李。55. Are you going up or down？答案：您是上还是下？56. This is your taxi card to help you quickly find the taxi whenever you have difficulties.答案：这是您的出租车卡，无论您何时有困难，都能帮您找到出租车。57. Would you like to put it on your hotel bill?答案：把费用计入您住店的总账上，行吗？ 58. We dont charge registered guests.答案：我们对登记住店的客人不收费。59. The concierge can help do some small favors for the guests such as mailing their letters, cards and so on. 答案：礼宾员可以帮助客人做些小事，如邮寄信件、贺卡等60. Is there any discount for group reservation? 答案：团体预订有优惠吗？61. Id like upgrade to a suite if one is available.答案：如果有套房的话，我想升级到套房。62. Id like to have a single room with bath for tonight.答案：我想预订今晚带有浴室的一间单人房。63. Bellboy is also considered as one kind of concierge staff.答案：行李员也是礼宾部的一类员工。64. Im very sorry for the inconvenience.答案：非常抱歉给您带来不便。65. At what time shall we call you?答案：我几点叫醒您？66. Would you prefer orange juice or grapefruit juice?答案：你是喝橘汁还是柚子汁？67. The price includes a 15% service charge.答案：这个价格包含了15%的服务费。 68. Breakfast can be served in your room from 6 oclock to 9 oclock.答案：您可以早六点至九点在房间中用早餐。69. What would you like to drink, Sir?答案：先生，您想喝点什么？ 70. Good evening. May I do the turn-down service for you now?答案：晚上好。现在可以为您开夜床吗？71. Its growing dark. Would you like me to draw the curtains for you?答案：天黑了，您现在希望我为您拉上窗帘吗？72. Please call the Reception Desk first. Ill get you one with their permission.答案：请先给前台打电话，得到他们的允许我就拿一个给您。73. Bellboy will accompany the guest to his/her reserved room and send their luggage there.答案：行李员会送客人和行李去他/她预订的房间。74. Ho