酒店常-用-英-语-二-百-句.doc

酒店常 用 英 语 二 百 句 一、餐饮英语：seating guests 为客人引座1、请问，几位？ How many ，please？2、您和我们有预约吗？ Have you made a reservation with us ?3、这边请，我为您带路。 If you come this way , Ill show you to your table.4、您对这个餐台满意吗？ Is this table fine with you ？5、靠窗的座位都有预订了，希望您能谅解！All the table by the window has been booked. I hope youll understand.6、对不起，恐怕这时没有空闲的餐桌了。 Im afraid there is no table free at the moment .大概要等20分钟There will be a waiting of about twenty minutes.如果您愿意等，我们更加欢迎！If you would like to wait ,you are more than welcome to do so.一旦我们有空闲的座位，我们马上安排您就座。Well have you seated as soon as we get a free table.真抱歉，让您久等了，现在已经有您的座位了。Sorry to have kept you waiting. Now we have a table for you.我去拿菜单。 Ill bring you the menu.Taking orders 点菜1、现在点菜吗？ May I take your order now?2、先生，决定吃什么了吗？ Have you decided on something, sir?3、需要什么汤吗？ Do you want any soup.4、汤后面需要什么菜吗？ What will you have to follow the soup?5、您喜欢什么菜品呢？ What dishes would you like?6、需要喝些什么吗？ Will you have anything to drink?7、您喜欢什么鱼/肉/蔬菜/酒/果汁？What kind of fish/meat/vegetable/drink/fruit do you prefer?8、您点的菜品马上就好。 Your order will be ready very soon.9、您的菜品需要10分钟。 Your dish takes ten minutes to prepare.10、还需要别的吗？需要什么蔬菜吗？ Anything else? And any vegetable?11、这是厨师长的特色菜。 Its our chef recommendation.12、很多客人非常喜欢这道菜。 Many guests like it very much.13、这是我们餐厅的特色菜。 Its the specialty of our restaurant.14、很多客人对这道菜的评价很高。 Many guests give high comments on it.15、您的牛排/猪肉排/羊排需要做的几成熟？How do you like your steak/pork/mutton/lobster served? Rare, medium, or well-done?16、我可以向您推荐烤羊/烤牛肉/烤鱼 I can recommend the roast lamb/beef steak/fish now.Having Chinese food 吃中餐1、我们主要烹调广东菜/山东菜/淮阳菜。 We specialize in Shandong/huaiyang/Cantonese food.2、我们餐厅的广东菜/山东菜/淮阳菜最出名。Our restaurant is noted for Cantonese/shandong/huaiyang food.3、广东菜/山东菜/淮阳菜的烹调是最著名的烹调技法之一。Cantonese/shandong/huaiyang cuisine is the most famous one.4、这个时令鲜鱼蒸的非常好。 The steamed seasonal fresh fish is very good.5、这是厨师长的特色菜。 It is specially prepared by our chef.6、您需要试试炒菜吗？ Would you like to try some hot food?7、您需要用筷子还是刀和叉呢？ Would you like to use chopsticks or a knife and fork.8、祝您用餐愉快。 I hope you have a good appetite.9、请慢慢享用。 Enjoy yourself.Paying the bill 付账1、现在结账吗？ May I present the bill now?2、一共400元。 400 yuan in all, sir./It comes to 400 RMB.3、加上10%的服务费，您的酒水费共180元。 180RMB for three drinks plus 10% service charge.4、这是我们最低的收费了 That is our minimum charge.5、我们不接受外币和个人支票。 We dont accept foreign currencies/personal checks.6、您使用什么样的信用卡？ What kind of (credit ) card have you got?7、请签这里好吗？ Would you please sign here, madam?8、若您住在我们酒店，可以签单。 Since you are staying in our hotel, you may sign the bill .9、我需要您的签名和房号。 I will need your signature and room number, please.10、您要付现金还是使用信用卡？ Would you like to pay cash or by credit card?11、我可以把费用挂到您的房帐中吗？ Shall I charge this to your room?12、您要到兑换处将美元换成人民币。You have to change the US dollar into RMB at the exchange counter over there.13、这是XX的费用。 This charge is for something.14、我马上将您的账单结完。 I will have the bill changed for you right away.15、这是您的零头和收据。 Here is your change and your receipt.16、真对不起，账单有点错误。 Im sorry, there is a mistake on the bill.17、我对失误向您道歉。 I must apologize for the miscalculation.18、对不起，我要重新加一次。 Im sorry, I shall add it up again.二、客房英语见到客人的问候语1、早上好/下午好/晚上好Good morning/afternoon/evening.2、欢迎光临Welcome to our hotel.自我介绍我叫*，我是本楼层服务员，请随时找我，我十分乐意效劳。My name is *,Im the room attendant of this floor ,call me anytime .Im very glad to be of your service.问路及回答问：我的房间号码是*，您能带我去吗？My room number is *,could you show me where it is ?答：1、是的，这边请，我来告诉您在哪儿Yes sir .This way , please .Ill tell you where it is.2、请跟我来，我带您去Follow me ,please .Ill show.3、请一直前走，在您的左边/右边Go straight ahead ,its on your left/right.4、沿着这条走廊，到第一个拐弯处，请向左/右拐Along this corridor ,turn left/right at the first center.5、沿着这条路，服务员会告诉您Follow this way ,the waiter will tell you where it is.6、先生/小姐，我会带您到房间Sir/Madam ,Id like to take you to your room.与客人见面问候如果客人是你认识的，通常可说How are you today ,Mr*?如果是客人说的，可说Very well ,thank you ,sir.回答客人问询1、请问洗手间在哪儿？ Where is the washing room?在大堂电梯的左边。 At the left of the elevator on the lobby.2、商务中心在哪儿？ Where is the business center?在二楼。 At the second floor.3、咖啡厅在哪儿？ Where is the coffee shop?在大堂，出电梯右拐。 Its on the lobby ,turn right when you get out of the elevator.4、华苑餐厅在哪儿？ Where is the HuaYuan restaurant?到大堂去，那儿的服务员会告诉您。 Go down to the lobby ,the waiter will tell you where it is.5、我走时忘带钥匙，您能开以下房门吗？The door is locked when I leave without keycard .Can you open it for me?当然可以，我能看一下您的房卡吗？Yes ,of course .May I have your room card ,please?如何使用钥匙卡？将带有箭头的面朝上，沿箭头方向插到底，绿灯亮后拔出卡片，三秒钟内旋转把手打开门Plug in your keycard into lock with the arrow upward .After the green lamp is on ,then turn handle to open the door in three seconds.门铃我的门铃坏了，您能找人修一下吗？My doorbell is broken/not working .Can you have it repaired?好的，请稍等，我马上找维修工去您房间。Yes ,just a moment ,please .Ill send the repairman to your room at once.请勿打扰“DND”sign=Do Not Disturb sign1、请将“请勿打扰”灯关上。 Please turn off the DND sign .2、如果你不想被打扰，请将“请勿打扰”灯打开。If you dont want to be disturbed ,please turn on the DND sign .The button is on the beside table.请即打扫PMU sign=Please Make Up sign如果您需要整理房间，请将“请即打扫”牌挂到门把手上。If you need clean your room ,please hang PMU sign on your doorknob.衣柜橱柜Wardrobe衣柜内有防毒面具、保险贵、衣架、浴衣、毛毯、洗衣袋、洗衣单、擦鞋袋。There are something in the wardrobe ,such as :smoke escape hood safe hanger bath gown blanket laundry bag laundry list shoes bag.客人初入店I hope you enjoyed your stay.1、欢迎下榻我们酒店。 Welcome to our hotel.2、对不起，您要的开水。 Sorry to disturb you ,here is your boiling water .3、请稍等，我一会儿就来。 Just a moment .I will be with you in a moment.4、请重复一遍。 I beg your pardon.5、您能在给我点袋茶吗？ Can you give me some more teabags?请稍等，我马上送来。 Just a moment ,please .Ill go and get it right away.6、如您需要帮助，请拨“3”。 If you need any help ,please dial “3”.7、请问现在可以做夜床吗 ？May I make turn down service now?8、现在可以打扫房间吗？ May I clean your room now?9、你们可提供什么服务？ What service can you offer?先生，您可以查阅服务指南，就在您桌上的文件夹内Sir ,you can look it up in Service Guide .Its in the stationery folder on the desk.10、请问您的房号/姓名。 May I have your room number/name ,please?11、让您久等了，我马上处理此事。 Sorry to have kept you waiting .Ill see to it right now.12、对不起，我听不懂，您能让我看看吗？I sorry .I dont understand .Can you show me please?13、您能把您的意思写下来吗？ Could you write down what you mean?14、对不起，我没听懂，您能说慢点吗？Im sorry .I cant catch any words .Could you speak a little slower please?15、我马上找人修理。 Ill have it fixed right away.16、按照酒店规定，您必须赔偿。 You have to pay according to hotel regulation.17、请多提宝贵意见。 Your comments and suggestions are welcome.18、如果您打算乘出租车回酒店，只要把这张卡给司机，他就会拉您回来If you plan to come back to the hotel by taxi ,just give this card to the driver and he will bring you back to the hotel.19、对不起，我只懂简单的英语，我去找大堂副理来帮忙Im sorry .I can speak only a little English .I will get you the Assistant Manager.常用语句1、我现在可以为您打扫房间吗？ May I clean your room now?2、我现在可以为您做夜床吗？ May I make turn down service for you now?3、我可以为您提行李吗？ May I carry the luggage for you ?4、您的衣服明天可以送回。 You can get the laundry back tomorrow.5、我的衣服什么时间可以送回？ When can I get the laundry back?6、女士们、先生们，待会儿见。 See you later ladies and gentlemen.7、愿您感觉像是在家里一样。 Wish you feel at home.8、您先请。 After you ,please.9、这边请。 This way ,please.10、请一直往前走。 Straight on ,please.11、请向左/右转。 Turn left(right),please.12、请上/下楼。 Go upstairs(downstairs),please.13、.总台就在那儿。 The reception desk is over there14、酒吧在二楼。 The bar is on the second floor.15、我来给你带路。 I would like to show you the way.16、请乘这部电梯。 Please take this elevator.17、对不起，打扰了。 Sorry to disturb you.18、希望你度过美好的一天。 Wish you have a nice day.19、对不起让您久等了。 Im sorry to have kept you waiting.20、愿您有回家的感觉。 Wish you feel at home.21、请稍等一下，我一会儿就回来。 Just a moment ,Ill be with you in a moment.22、一会儿再过来。 Ill come again later.23、如果您需要任何帮助的话，请拨“3”与我们联系。 If you need any help please dial “3”.24、请稍等，我为您问一下。 Moment please, let me ask for you.25、我马上送来。 Ill go and get it right away.26、旅游愉快吗？ Did you have a nice trip?27、还需要些什么？ What else can I do for you?28、您能填一下这张表吗？ Would you please fill in this form?29、您可以自己拿吗？ Could you carry it yourself?30、这是您第一次到烟台吗？ Is this the first time for you to YanTai?31、给我钥匙好吗？ May I have your key?32、我的房间在几楼？ Which floor is my room on?您的房间在五楼。 Your room is on the fifth floor.33、我可以帮您开门吗？ May I help you open the door?34、您来这里是度假还是出差？ Are you here for a holiday or on business?35、您能告诉我怎么使用钥匙吗？ Could you tell me how to use the key?将钥匙卡插入门锁内，像这样，当灯亮起时，将钥匙卡拔出，然后旋转门把守，门就可以打开了。Put the card into the lock ,like this ,when the green light is on ,take out the card and then turn the handle .It will open.36、我会告诉你开关的具体位置在哪。 I will show you where the switches are.37、你们这是二十四小时提供开水吗？ Do you supply hot water 24 hours?38、请问您要续住吗？ Are you going to extend your stay?39、请问您今天离店吗？ Are you going to check out today?40、这是您借的电吹风，请您在这儿签字。Here is the hairdryer you want .Would you sign here ,please?41、请您将要洗的衣服放入洗衣袋中，填好洗衣单，我马上找人去拿。Please put your laundry in the laundry bag and fill the laundry list .We will send someone to pick it up in a few minutes.42、我能现在吸地吗？ May I vacuum the room now?43、我能整理您桌上的物品吗？ May I tidy up these things on your desk?44、我的卫生间内有一股难闻的气味。 There is a terrible smell in my bathroom.请让我看一下好吗？可能是从空调里出来的气味，我让工程部派人来检查一下May I have a look ?It may be coming through the air conditioner .I will ask the Maintenance Department to look into it .45、要不要干洗？ Are they to be dry-cleaned?46、非常抱歉给您带来这么多麻烦。 Im very sorry .I have given you so much trouble.47、我可以撤掉它吗？ Would you mind if I take it away?48、请您在单子上签字好吗? Could you sign the bill ,please?49、请你你付现金好吗？ Would you pay cash ,please?50、无法满足客人要求时Im afraid/sorry处理客人投诉时Im sorry for that.51、您要我什么时候来为您整理房间，先生？When would you like me to do your room ,sir?52、先生，您有衣服要洗吗？ Have you got any laundry ,sir?53、今天下午就能洗好。 It will be ready this afternoon.54、小姐，您的衣服已经送来了。 Your laundry is back ,madam.55、您最好检查一下洗好的衣服。 Youd better check your laundry.56、谢谢您的谅解。 Thank you for your understanding .57、欢迎下次光临。 Welcome back.58、谢谢您的光临。 Thank you for your coming .希望您下次光临。 I hope you will come again.58、您介意我开窗吗？。 Do you mind my opening the window ?是的，我介意最好别开。 Yes .Better keep the window closed.59、太糟糕了，房间里连热水都没有。Thats terrible .There is no hot water in my room.实在对不起，我们马上采取措施。 Terribly sorry .Well take action right away.60、很高兴又见到您。 Its good to see you again ,sir/madam.61、很高兴在这里见到您。 Nice to meet you here .62、再见，祝您好运。 Good-bye and good luck!63、祝您旅途愉快。 Hope youll have a nice trip!64、一路平安，一路顺风。 Have a nice trip !Have a pleasant journey!65、希望再次见到您。 Hope to see you again!三、前厅英语前台接待一、 请客人填写表格请您登个记。 Would you please complete the registration form?Sir ,could you please sign here?二、 查看资料我可以看一下您的护照吗？ May I have a look at your passport?先生，我可以看一下您的钥匙牌吗？ Can I have your keycard ,sir?三、 翻查记录请稍等，我查一下预定纪录。 Just a minute ,please .Ill check our booking situation form.我看一下预定表。 I ll take a look at our reservation chart.不好意思先生，我们没有记录，您确定您预定了吗？Sorry , sir .There is no record in our list .Are you sure youve made a reservation.四、 交钥匙给客人先生，这是您的房间钥匙。 Here is your room key ,sir.请在离开前交还钥匙。 Please return your key before you leave.五、 祝愿希望您在这儿过得愉快。 I hope you enjoy your stay at the hotel.常用语句1、A: 您的行李总共是这些么？里面有贵重物品或易碎物品么？Is this all you luggage? Is there anything valuable or breakable in your luggage?让我来帮您拿行李。 Let me carry your bags for you .B:好的，谢谢 。Yes,thank you.2、A:来，让我帮您拿行李。 Here,let me help you carry your bags.B:哦，没关系，我提的动。 Oh,thats all right ,I can manage.A:好吧，不过，反正我也没提什麽东西。 Yes,but Ive got two hands free.3、A:来，让我替您拿行李。 Here,let me take y