管家部年终工作总结.doc

管家部年终工作总结篇一：管家部年终总结物业公司年终工作总结2011年，在公司领导和管家部领导的正确指导和大力支持下，我管家部创新工作模式，强化内部管理，外树公司形象，努力适应新形势下对物业管理工作的发展要求，在强调“安全第一、优质服务”的基础上，通过全体人员的共同努力，较好地完成了全年各项工作任务。现将我公司2011年主要工作总结如下： 一、2011年管家部工作任务完成情况2011年1月，城关支行2楼7楼闲置办公室由营业部业务处理中心入驻，入驻期间我管家部成员热情服务，做好入驻期间人员、车辆的出入管理工作，要求各岗位严格落实制度，履行责任，防止安全事故发生，同时积极与支行后勤站、业务处理中心相关负责人协调配合，做好了物品搬运、卫生清理等工作，让业主单位感到我管家部温馨、周全的服务。2011年2月在杨总和康政委的周密部署下，我管家部在工行管家部保卫中队的配合下共出警16人次，顺利完成支行“省级文明单位”的挂牌仪式，我管家部充分调动各班组成员的积极性，以高标准的岗位执勤、卫生清理、会务保障顺利完成挂牌仪式，得到了业主单位的一致好评。2011年3月，城关支行8楼9楼闲置办公室由省分行风险监控中心入驻，我部充分发挥主人翁精神，在营业部业务处理中心入驻保障的宝贵经验指导下，在做好执勤、卫生清理工作的同时协调后勤站为其配置落地烟缸、水桶等低值易耗物品，顺利完成入驻的各项保障服务工作。2011年4月，工行管家部进入上访事件的高发期，我管家部积极响应做好备勤工作，及时抽调人员到工行管家部执勤，同时教育我部人员在处置过程中熟悉并学习上访事件等突发事件的处置方法，同时要求备勤人员认真履行职责，文明执勤，做到打不还手，骂不还口，把矛盾化解在萌芽状态，确保了目标单位的绝对安全。2011年5月，公司领导与行领导积极协商确定对城关支行停车场进行规划，我管家部及时转变工作方式，突出工作重点，协调相关部门对院内车辆进行了严格的登记、部门确认工作。同时张贴各类通知，出台车场管理规定，积极做好协调解释工作。公司董事长、杨总高度重视亲临我部指导工作，公司市场部协调进行标区划线、制作停车区域指示牌、出入通行证，这为6月份车场进行的收费管理工作打下了坚实的基础。2011年6月，城关支行停车场正式进行收费管理，为了避免与部分业主出现矛盾激化，我部管理人员到第一线为车主协调解释，亲自把关。并要求执勤人员严格执行车辆出入管理制度，督促停车业主按时上缴停车费，按区停放，按序停车。经过一个月的努力，车场管理逐步进入正规，停车场呈现出从未有过的井然、有序。为今后拓展公司业务，打造物业管理品牌积累了宝贵的经验。同时我管家部顺利完成“工银商友俱乐部”成立及总行领导检查等各种保障服务工作，得到了行领导的好评。2011年7月，组织保卫人员、保洁人员清理支行餐厅卫生。保卫中队成员充分发扬“不怕苦、不怕累”的精神，放弃休息日，顶着烈日按要求将餐厅用具搬运归位。保洁人员对餐厅地面、桌椅、窗户等进行了清理、擦拭，完成了行领导交付的工作任务，充分展现了我部人员良好的精神面貌，发扬了优质服务的主人翁精神，为公司树立了良好的形象。组织各班组学习第一个“百日安全优质服务竞赛活动”的相关文件精神，督促各班组抓好落实工作。2011年8月，接到行领导通知总行领导要前来检查工作，我部及时召开管家部大会，明确责任，合理分工，在保卫部的配合下对营业厅1、2楼公共区域卫生、营业厅2楼各办公室窗帘、各门窗玻璃进行了清洗擦拭，协助业主单位摆放花卉、搬运物品。营业厅执勤人员、保洁人员更是加班加点进行保障，为支行网点建设做出了巨大贡献，得到了行领导一致好评。2011年9月，城关支行营业厅二楼财富中心及会议室交付于我部进行委托管理，我部在后勤站的配合下对营业厅二楼所有资产、物品进行清点、登记，更换会议室门锁，安排保洁人员清理卫生，保卫人员协助摆放物品，同时要求保洁人员做好各物品的使用、管理工作。紧接着我部动员各班组成员，在保卫部的协调配合下高标准、高水平完成营业厅举行的“兰州牛肉面灵通卡”签卡仪式的各项保障工作。2011年10、11月，随着十六楼、十七楼外单位的入驻，进出办事的人员逐渐增多且人员复杂，安全保卫工作形式严峻，这都对我部的工作增加了压力，在这种情况下公司领导审时度势，要求我管家部尽快拟定城关支行办公大楼租赁单位人员、车辆出入等管理办法，我部对租赁单位人员、车辆进行登记，并要求岗位执勤人员落实相关制度，加强对进出人员、车辆的监管和登记，确保安全。2012年12月，按照支行后勤站要求我部配合市场部出台城关支行车场委托管理合同，进一步明确车场管理的各项事宜。同时我部组织保洁人员、保卫人员对支行地下保险库卫生进行清理。进入年底各项工作较繁忙，12月31日，杨总亲自部署，保卫部配合，我部动员保卫执勤、保洁、会务全力做好支行年终决算的各项保障工作，晚上办公大楼各科室有加班人员，我部管理人员值班至凌晨3时结束，顺利完成各项保障工作。二、好的工作特点（一）强化安全意识，始终把安全作为一切工作的根本确保业主单位的人身和财产安全是物业管理工作的基本要求，也是至关重要的工作内容。为此，我部非常注重提高全体员工的安全服务知识和安全防范技能，对全体员工进行经常性的安全教育，参加公司组织的消防安全知识讲座，形成了人人抓安全，时时抓安全的氛围。执勤人员加强对进出人员、施工人员的监管和登记，加强夜间巡查和周五安全检查力度，将水、电、暖、防盗、防火作为工作的重中之重，提高安全意识，把事故彻底消灭在萌芽状态下，全年共发现和处置水、电、暖、高空坠物等安全隐患26次，并下发篇二：2013设备部年终工作总结一、创新管理思路,提升管理水平设备管理是一个较为复杂的体系,它包含了设计选型、供货安装、调试接收、巡视操作、维护保养、维修改造、检查考核、备品备件、人员培训等多方面,为此我们从制度、程序、技能、方法等环节开展工作,2011年在以往管理的基础上,提出了一些新的作法,为设备管理水平的提高起到了一定的作用,一是组织召开设备管理工作例会,从4月份开始已进行8次例会,通过设备管理工作例会,使公司相关部门了解设备运行状况,存在问题,共商解决办法,加强了班组及机修车间的监管,有效地督促了相关部门的设备管理工作。二是创新巡视方法,运行人员要按要求管好、用好、养好设备,做到会使用、会维护、会检查、会排除故障,为此,采用条形码技术应用于设备巡视之中,通过招标议标,11月份进行硬件调试,12月份在运行一部进行试用,通过此项措施,可更好地加强运行管理和设备管理,使班组的管理水平得到提升,2011年将全面推广。三是定期开展设备管理恳谈制,自11月份开始,设备、运行部门之间就设备管理、维修、保养工作开展了多次恳谈,从而使部门、班组对设备使用、保养、维修情况有了进一步的了解,促进了设备管理工作。四是对全厂关键设备进行了梳理,全面排出全厂有备用和无备用的关键设备,并按要求确定了相关指标。五是全面开展公司固定资产管理,配合财务部开展公司固定资产清查,开展了固定资产入库、调拨、新设备启用等管理。同时保持了设备外协管理,设备管理软件系统管理等方面的措施。通过管理思路的创新,使公司上下形成了设备是运行管理的基础与保障,设备管理是运行管理中的一个主体,通过各部门的协助和运行班组、机修车间对设备管理的重视,使设备的维护、保养有了较大的改观,提升了管理水平。二、探索多种途径,提高维修效率设备维修管理工作是确保设备设施正常运行的关键,为此也在原来的基础上推出了一些设备维修管理新举措,一是开展设备维修回访,重视维修质量,从5月份开始,推出设备维修回访制,维修人员每月以班为单位,对各班组所维修的设备缺陷进行统计汇总,填写设备维修回访单,设备维修回访制的实施,可促进机修车间和运行班组对设备维修情况进行全面了解,及时、快速发现存在的问题并通过联系沟通后进行处理。二是设备分块维修,在对泥处理进行了一年多时间的分块维修试点之后,于9月份开始,全面推广机修车间设备分块维修模式,从而逐步尝试日常维修分片分块,定点定人,通过此种方式来进一步加强设备维修管理,降低设备故障,提升设备完好率、可靠度,为生产运行提供保障。三是开展维修人员长驻制,根据对预处理ii班 72米吸泥机维修人员长驻一年的试点,总结相关经验,全面开展机修人员班组长驻制,更好地处理一些小的故障及开展预防性维修工作。四是根据公司规模扩大的现实,开展了新职工的招聘,扩大了机修专业人员队伍,同时增加了抢修车及电瓶车,为机修车间人员的集中与分散两维修方式提供了硬件保障,也增加了机修车间的快速反应能力。五是开展维修过程控制,为定量考核积累依据,对机修联系单填写进行了细化,对维修人员,维修时间,维修后的情况,备件更换,试运行情况等进行记录统计。通过对设备维修管理的优化,提升了维修的能力,为生产运行的稳定提供保障,按设备管理软件设备维修统计数据核算,全年累计申报缺陷2900项,平均每天8项工作。三、抓住关键重点,开展优化改造一是全面深化在线仪表的管理,在对仪表现状深入分析的基础上,有的放矢采取了一系列的措施:首先是强化规范管理。修订在线仪表管理制度,明确了运行班组的日常保养及定期标定内容;制定了在线仪表周报表。其次加强关键仪表管理。明确了各区域的在线仪表的管理要求,设置了专人进行管理。再者加强日常维修管理,对存在的问题进行快速处理,保证在线仪表的完好率。最后是强化在线仪表备品备件管理。根据采购周期,按比例仓储易损备件和整机,为及时维修提供硬件保证。二是加强了电力系统管理,首先是印发了电力系统命名及调度关系及变电所一次模拟图的通知,其次是规范了电力变压器的定期切换要求,再者是开展了一期总降变电所的年检大修工作,开展了电力缺陷的整改等。三是开展了全面排查,对排查问题进行整改,3-4月份联合运行部门对公司设备进行了全面疏理排查并开展了相关整改,累计完成缺陷140多项,有部分缺陷整改已列入处理提标改造工程之中。四是利用枯水季节,全面开展设备维修改造工作,2011年春节枯水期,与项目部一起累计设施设备维修与改造三大类12项工作,计划2011年枯水期继续开展相关整改工作。五是按照处理提标要求,开展设备优化改造,加强了厌氧工艺段、生化工艺段及后端加药的设施设备改造,从硬件 件上为处理提标提供保障。四、设备管理前移,协助工程建设2011年,是污泥预处理工程建设的一个关键时期,我担任工程技术组组长及调试现场组长,主要开展了设计优化,设备选型、设备技术标书编制及招标等工作,配合完成离心机、浓缩机、柱塞泵、料仓、螺杆泵等设备的招标,设备采购达6000多万元,通过全程参与工程建设,为设备选型献好策、把好关。一是充分利用现有经验,选用相关设备;二是全面开展关键设备的选型考察;三是严把标书技术关;四是适当放大设备功能余量,确保设备长期正常运行。五是重视产品制造过程, 与供货厂家签订设备技术协议,开展设备制造督查制,启用设备监造。通过以上措施,使工程的设备处于可控之中,为工程的正常投运提供了可靠的保障。在工程安装调试阶段,配合开展了调试方案的编制,开展了人员培训,开展了设备现场安装的监管与技术指导,对存在的问题及时提出并督促整改,为工程的正常调试和运行提供了保障。篇三：前厅部、管家部年度工作总结前厅部、管家部年度工作总结Antechamber ministry, chamberlain ministry, 2003 year job reviews 2004 year job to look into report in a flash, 2003 be about to parting, striding one brand-new year to us. Right 2003 bright and beautiful for the hotel, from prepare to construct practice, experienced wind storm rain, it is under the arduous effort of hotel leader, employee, will open wide a gate to the society on September 28 eventually, meet friend of guest of the four seas. One, 2003 year job reviews antechamber ministry: 1, 7, August, the invite applications for a job that basically has stuff and groom the job. 2, September, to the end of September, the primary goods and materials that the branch finished to run on antechamber is deployed. 3, October portion, since October 12, investment of hotel guest room tries do business, accept book, salute the advent of exposition of small commodities of the 3rd international. In the practice operation of employee, make mistake to its, fallible problem, make groom in the hillock of specific aim, can say, october, to antechamber ministry, it is to have those who challenge a gender in January, but under the effort that reachs a section in hotel leader, the reception of the exposition that finishs satisfactorily the task. 4, November, the reception that sums up exposition branch circumstance, undertook major to ministry of guest of center of total stage, business affairs, ceremony groom, especially total stage, during exposition, base of staff professional work is not strong, working error is more, the branch is right this, undertake technical professional work is summed up, decide in November, the business that will have major two months to total stage in December operates flow to groom, its groom schedule is as follows: (see subordinate list one: Antechamber ministry November, will groom in December plan) 4, December, the branch takes an exam through theory and real operation, reach working duty, manner according to the professional ability with daily to employee foreman, undertake rating afresh to employee wages pay, the popular feeling of employee was stabilized on certain level, to the branch coagulate the function with provided force to also rise particular; Make piece “ system of sectional rewards and punishment “ , undertake handling to routine error, serious person undertake cash is punished, and every months of bottom is outstanding to the branch employee undertakes selection (2) , good is punished so that condemnatory cash rewards employee, solid it is therefore “ those who take at employee, use at employee “ . Chamberlain ministry: 1, 7, August, the invite applications for a job that basically has stuff and groom the job; Weave “ the material end guest room shop purchases detailed account “ . 2, September, undertake open up wasteland works; Follow urge the material end each shop to reach the designated position. 3, October portion, it is under the effort of hotel leader and branch, the reception of the exposition that finishs satisfactorily the task. During exposition, employee can be done only from a day 4, 5 rooms can make 12 rooms to a day, from which change, reflective employee people integral quality had rise certainly. 4, in November, December, chamberlain ministry from detail proceed with, basically grab clean and wholesome job. Overcome edge construction, edge to do business brought heavy difficulty, make the state has the sanitation of the hotel to change certainly. 5, the basis moves actually, edit finish “ post duty and operating sequence “ . 6, strengthen control of content cost cost, easy bad news is tasted from October 19, 6 yuan / the world falls November 10, 33 yuan / day. (see subordinate list 2: Chamberlain ministry groomed 2003 plan) 2, the problem that in going one year, exists: 1, employee abides by sex of hotel regulations system not strong, disobey phenomenon of discipline of inn compasses inn to happen from time to tome. 2, employee rank quality is not quite mature still, employee fluctuation is big. Lack staff of skilled a gleam of, the horizon standard of cadre of low level managementalso remains to rise. Because most employee just was walked out of from the school gate, lack social experience namely, without what cognitive also to the hotel, although pass a few months groom, but to hotel of fast star class, especially hotel of 5 stars class should be achieved after all how doesnt a wholesome standard have very good actual acknowledge, although know to want bright and clean, spotless, but most to them person will tell, that just is it seems that can think and cannot ideal state. Moreover, though they groom through theory, also had had brief field trip in other public house, but not quite skilled after all, reason is deficient in working method, technology, experience somewhat, working schedule is not quite fast, also cannot bear the workload of high strenth. 3, skilled sex is insufficient in employee unit process of cargo bandling, service craftsmenship is defective. With its photograph of hotel of his 5 stars class is compared, put in experiential difference, service standardization still can be dealt with, but the service of flexibility, individuation is lacked relatively, and hotel of 5 stars class needs this kind of service just about. 4, between the branch, between post cooperate to return insufficient tacit understanding, lack is communicated. 5, the employee English level of a gleam of such as downstage, telephone exchange is not high, remain to groom further. 6, enter often live client quantity is little, passenger source market is not stable still. 7, project bequeath and maintenance problem still did not get be settlemented thoroughly, create product of partial guest room unqualified. (Subordinate list 3: Maintenance project detailed list) 8, basic goods configuration did not reach the designated position, cause guest room product to be not perfected, the room appears drab. The guest reflects the warmth that does not have place of room of 5 stars class to reflect, costly move generally. (subordinate list 4: Chamberlain ministry guest room did not arrive article detailed list) 9, establishment of relevant form a complete set is not perfect. Recreation of business affairs floor, professional bar, Ktv, fitness, bazaar did not reach the designated position. The visitor that enters a public house is pursuit eats, live, amusement, buy process of a series, ability content is worth such house price somewhat. 10, the communication tool of employee did not reach the designated position, cause rate of make the rounds of the wards slower. 3, the problem that is aimed at existence, management of 4 years, job plans protocol (one) , the sale plans 1, try hard together with sale ministry, develop share of justice black market, build sale network, improve hotel market hard have rate. 2, make count of hospitality history data, often live especially guest, with “ often live guest card “ the form is built book ministry skill data. 3, execute carry out room to sell system of integral rewards and punishment, of drive total stage promote consciousness, promote its initiative. 4, every months of rental to guest room rate, rental forehead undertakes type of forms for reporting statistics divides a gender, discuss among them casuse and effect jointly, let employee look “ participate in “ management, hack of clear understanding hotel guest room is actual manner. (2) , management plans 1, build “ service quality checks detailed rules “ , undertake buckling dividing making to offending the employee of the system, the form that assesses with float salary is reflected. 2, build “ optimal employee “ assess detailed rules, recommend candidate by sectional post, by the branch all employee are polled, have money reward to optimal employee. 3, hold financial department, guest room ministry, antechamber ministry to begin every months regularly harmonious meeting, chair every months by turns by sectional chief, greeting employee Yong Yue attends, the question raises between different department employee, relevant section has been done harmonious, after harmonious meeting, chair a branch to allot harmonious content to relevant section with the form of memorandum, carry out with the system in the future. 4, as always do good branch sanitation the examination of appearance of quality, appearance, courteousceremony works, build atmosphere of class of hotel fast star, provide more excellent service for the guest. 5, the essential feature that service quality is hotel brand, establish good brand image, principal is the quality that pays employee, the service quality of employee, firm department will establish sectional quality group, be the first by room Wu chief inspector, each area foreman is compositive member, every weeks of nonsked examination that has wholesome quality, service quality to each area. 6, the control that passes service quality, wholesome to employee quality, seasonable point out mistakes so that they can be corrected, contend for for the hotel achieve “ 5 stars “ had laid solid foundation. Individuation, characteristic is offerred to change a service for the guest on the foundation of standardization, as usual lives guest this respect, book prepare check of the sheet that register, room for its, the facilities facilities that serves him to want beforehand (wait like reticle) ; Give paper not onefold “ justice black daily “ , the proposal sends a few vogue sexual paper, “ city wall bulletin “ , “ Qian Jiang evening paper “ wait; The bed that make night increases heart of nocturnal bed bit, produce the advantage of Western-style food large kitchen, cost control is in 35 yuan, add service distinguishing feature; The proposal installs annulus of movie and TV to sow a system, the sale that increases guest room sells a site; Cover business affairs floor, always throw as soon as possible use, this is the mark of hotel of 5 stars class; In using cling to car idle time, offer the airport to receive aircraft service, add passenger source. Strive to make every had come bright and beautiful the impression that the guest can leave deep happiness. And effect of the mainest propaganda effect that still uses a guest, public praise, the beauty that raises a public house praise degree. (3) , groom plan 1, the standardization that launchs each station, program is changed groom. 2, sell the chief of other and relevant branch such as the ministry to groom to undertaking the across of professional knowledge please. 3, from reach store to different from 5 of inn period, undertake special English grooms. 4, undertake summary, analysis every months to the case of each post, discuss. 7, undertake to employee “ how tarry guest “ special subject grooms. 8, undertake to foreman “ the foreman that how becomes one success “ special subject grooms. 9, had become new employee groom into duty the job. 10, sectional interior does good across to groom. (subordinate list case 5: Ministry of 2004 year chamberlain grooms schedule) (subordinate list case 6: Schedule of work of key of ministry of 2004 year chamberlain) (subordinate list case 7: Schedule of work of key of department of 2004 year office) (4) manpower plans (subordinate list case 8: Schedule of manpower of ministry of 2004 year antechamber) was about to go 2003, we were full of passionate ground to be greeted one year new, monkey year. Be in a new year, good luck and difficulty coexist, target and real difference, want us to face, go meeting a challenge. It is under the impel of famous city of justice black trade, according to the working target of the hotel, solidarity spells spirit of rich, hearten, work hard, go creating bright and beautiful brilliant! (subordinate list one: Antechamber ministry in November, will groom in December plan) antechamber ministry in November, will groom in December plan date grooms content 12.01 book operation detailed rules; Book operation detailed rules above quota 12.02 medicinal powder the guest enters detailed rules of the operation that register; The domestic guest enters sheet to operate detailed rules; Greeting card operates detailed rules the 12.03 operating sequence that discharge a room; Guest room adds a bed to operate detailed rules; 12.04 organizations enter detailed rules of confidential room operation to register operation detailed rules; The organization books operation detailed rules; Organization add lives operation detailed rules 12.05 little test; Scanner is defeated by sheet to operate detailed rules analysis of 12.06 examination paper; Lost property announce the finding of lost property operatesdetailed rules 12.09 passports knowledge tests 12.07 certificate knowledge detailed rules of the 12.1 operations that change a room; 12.11 defer retreat Dead Move operating sequence the room operates detailed rules; 12.12 agreements, Jin Ka operates detailed rules of add housing operation detailed rules; Processing of 12.13 rooms card operates the operation operation detailed rules of second daily agreement detailed rules; Accept wake operation detailed rules up; Guest leaves a message 12.14 free rooms operate operation detailed rules detailed rules; Value jail operates detaile