Arizona.doc

Program Goals for 20082012Customer Experience Goal Statement: Arizona libraries will offer virtual and physical customer experiences for traditional and alternative library audiences to enhancethe users ability, regardless of literacy level, to find and use information and services available to them.Community Responsiveness Goal Statement: Arizona communities will recognize library staff as having the ability to participate in assessing community needs, identifying resources, and planning collaboratively to address needs and opportunities via a portfolio of library services and programs that educate, inform, and interest community members.Continuous Progress Goal Statement: Arizona librarians will expand and enhance their ability to meet the lifespan learning needs of Arizonans.Collaboration Goal Statement: Arizona libraries willuse partnerships and collaboration with various types of libraries and cultural institutions to extend services, to reach new audiences, and to better serve the information needs of the rapidly growing, culturally and demographically diverse Arizona population.Connections Goal Statement: Arizonans will view libraries as trusted, knowledgeable, easy-to-access sources of information whether they connect in person, online, or via another organization. Translation用户体验目标声明：亚利桑那图书馆将会为新老图书馆用户提供虚拟的和物理的客户体验，提升用户获取信息的能力，让他们无论身处哪一种等级的图书馆都可以找到和使用信息。社区责任目标声明：亚利桑那图书馆将会让图书馆员拥有参与评估社区需求，辨别资源的能力，并且让他们在图书馆教育、通知、和让读者感兴趣的文件中合作中计划确认需求和机会。持续性发展目标声明：亚利桑那图书馆将会扩张和提供他们满足亚利桑那人终生学习的需求。合作目标需求：亚利桑那图书馆将会利用合作关系和与其他图书馆和文化机构合作来扩张服务，接触新的读者，并且更好地服务文化背景和人口环境趋向复杂化的地区的信息需求。联系目标声明：无论亚利桑那人通过人际关系，网络或者其他机构联系，他们将会把图书馆当做可靠的，知识量丰富的，易于获取信息资源的场所。Interview Highlights with the Chief Officer, GladysAnn WellsGreatest Program Impact in the Last Five Years:“LSTA has provided seed money to do proof of concept; the State Library is able to lead in preserving digital government and providing citizen access. We received a Library of Congress digitization grant after LSTA provided the initial seed money to test our concept. We use LSTA to help libraries position themselves as vital community resources.“Arizona is growing; were building libraries and theyre staying open! Our libraries are heavily used, both in traditional ways and in new waysbilingual reading to kids, post-employment/retirees learning new things.”Delivery of Library Services:“We work directly with the counties, libraries, etc.; its easier for LSTA to make a difference because we have a direct relationship with users and libraries. Four-fifths of the Arizona population is in Tucson and Phoenix. But with LSTA weve been able to provide better access throughout a very rural state; LSTA levels the playing field and greatly enhances end user access.”Challenges in the Coming Five Years: Fiscalthe economy is a challenge for everybody across the United States. LSTA gives us the luxury of leveraging dollars. We have done lotsGates, National Endowment for the Humanities, trusts, ERate,etc. LSTA helps us get the rest of the way. LSTA can help libraries be handicapped accessible through different formats and to do outreach to underserved populations for library services.Demographics and how communities are changingThere are an enormous number of charter schools and homeschoolers in Arizonawe have to help libraries reach out to them, and help them educate for their whole lives.The division between the digital haves and havenotswe leverage E-Rate dollars; people without computers at home can go to the library. Internet access is expensive for people in rural areas. Providing Wi-Fi may seem like a small thing in some communities, but in little Patagonia its enormous!Interview Highlights with the Chief Officer, GladysAnn Wells过去五年影响最大的项目：LSTA已经提供了种子基金去做概念的证明；国家图书馆能够维护数字政府和提供公民访问的途径。在LSTA提供初始种子资金来测试我们的概念之后我们收到一条国会图书馆数字化的批示。我们使用的信息帮助图书馆地位作为自己的重要的社会资源。“亚利桑那州正在发展；我们不断建设图书馆，让他们保持开放！我们的图书馆已经在大量使用，无论是在传统模式还是新的模式-儿童的双语阅读、解雇后/退休学习。提供图书馆服务：“我们的直接与县，图书馆联系；LSTA更显得不同因为我们和用户和图书馆有更加直接的关系。五分之四的亚利桑那州人口在图森和凤凰城。但是根据LSTA我们已经能够在偏远地区提供更好的访问；新增各级适用区域，大大扩展了终端用户访问。未来五年的挑战：财政危机-经济对于美国的任何一个人都是一个挑战。LSTA给予我们一个平衡美元的机会。我们做了大量的工作-Gates，国家捐赠基金会，信任，Er