酒店培训-- 专用术语(房务部).doc

Hotel Terminology (Rooms Division - 605)酒 店 专 用 术 语 （房务部605个）第 1 页 共 9 页（26）early arrival 提前抵达Early Bird Report 每日营业报表EDP (Electronic Date Processing system) 电脑室electric fan 电扇electric jar 电热水壶electric plug 电源插头electric socket 电源插座elevator (=lift) (ref. Escalator)电梯（参：手扶升降梯）e-mail 电子邮件employee 员工、雇员employer 雇主Engineering Department 工程部entrance 通道entrance lamp 门廊灯envelope 信封eraser 橡皮ETA-Estimated Time of Arrival 预抵时间ETD-Estimated Time of Departure 预离时间European plan 欧洲式计价（房费不包餐）exchange rate （外币）兑换率exit 出口expected arrival 预抵客人extension cord 接线板expected departure 预离客人expending wallet (by date/alpha) 扩展式文件夹extra bed (ref. rollaway bed) 加床English Chinese Dictionary 英汉词典（31）face towel 面巾facsimile (=fax) 传真film 胶卷Finda 芬达fire alarm 火警fire control 防火fire exit plan 消防疏散图FIT-Foreign Individual Traveler 散客float (=cash float) 备用（现金）floor drain 地漏Floor Plan 楼层平面图floor tile 地砖flowchart 流程图fluorescent lamp 日光灯fluorescent pen (red/yellow/green) 荧光笔fly 苍蝇 foam bath 泡泡浴folio (ref. bill) 帐单（参、bill）Food and Beverage Department (F&B) 餐饮部forecast 预测forwarding address 前往地地址frame 框free of charge (FOC) 免费freezer (=ice box) 制冰器fridge (refrigerator) 冰箱Front Desk 前台Front Office Department前厅部full house 满房full length mirror (for grooming check)镜子 function （event）功能、活动furniture 家具（9）glass wrapper 杯套garden 花园glue 胶水grand master key 总万能钥匙Great Wall Card (credit card) 长城卡guarantee (GTD) 担保gullet 地漏guest history 客人历史材料Guest Questionnaire 宾客意见书（18）hairdryer 吹风机hand towel 手巾handkerchief 手绢handle 把手hanger (ladies and gentlemen) 衣架（女式，男式）hard cover book (long/short) 硬皮本heating 加热器hinge 合页high/peak season 旺季highlight pen (red, blue, green) 荧光笔hotel envelope/hotel letter paper 饭店信封/信纸hotel stationary酒店文具hot water flask (=vacuum flask) 热水瓶house account 免费帐house phone 内线电话House Use 内用房house count 房数Housekeeping Department客房部（17）ice-cube 冰块ice-cube tray 冰块盘imprint machine （信用卡）刷卡器incentive (group) 奖励（团队）incident 意外事故Incognito 保密客人indefinite 不确定index book (by date/alpha) 索引（按日期/字母 顺序排）Information Desk 问询处inspection 检查in house movie 闭路电视International Direct Dialing (IDD) 国际直拨电话invoice 收椐 iron and board 熨斗和熨衣板ironing (=pressing) 熨衣ironing board 烫衣板I owe you (IOU) 欠条 （4）Jacket 夹克衫JCB Card (credit card) JCB卡（日本）join in 加入junior suite高级套房（3）key card 钥匙卡kitchen 厨房knife (for envelope and cutting other paper)刀子 （22）lamp shade 灯罩Laser Printer 激光打印机late arrival 迟抵达late charges (=back charge) 追加收费laundry 洗衣laundry bag洗衣袋laundry list洗衣单layover passenger误机乘客light baggage轻行李light bulb 电灯泡liquor酒精living room (=sitting room)客厅linen 布巾,布草Lobby大堂Logbook 交接班本Lost and Found (L&F)失物招领low/off-peak season淡季luggage (=baggage)行李luggage rack行李架luggage sticker行李胶贴luggage tag行李牌luggage trolley行李车（40）magazine杂志maps of Beijing and china 北京地图，中国地图magazine rack杂志架mail 邮件mail address 邮件地址mail box 邮件箱mailing fee 邮寄费用main door (=main entrance)正门maintenance 维修,维护make up room 打扫房间marble 大理石marker (blue/black)记号笔market市场market code 市场分类代码market mix 客人分类market research市场研究market segment市场划分massage 按摩master accounts 总帐master bill 总帐单Master Card (credit card) 万事达卡（美国）master folio 总帐单master key 万能钥匙matches 火柴mattress 床垫miscellaneous 杂费memo 备忘录menu 菜单message pad 留言簿mineral water 矿泉水mini bar (fridge) 小酒吧（冰箱）mini-bar voucher 小酒吧帐单moistener 湿度计mirror 镜子full length mirror 穿衣镜mop 拖布morning call (ref. wake up call) 叫早（参：叫醒）mosquito 蚊子mosquito screen 沙窗 MTD-Month To Date月累计（到某日）第 5 页 共 9 页（12）nail brush 指甲刷National Cash Register (NCR) 收款机needle (thread) 针（反。线）net rate 净价newspaper 报纸night audit 夜审night gown 睡袍 （pajamas）no show (NS) 未到non-refundable 不可退款的Non-smoker 非吸烟者Non-smoking room 非吸烟房Non-smoking area 非吸烟区（6）occupancy 住客率（%）on duty 值班operator 电话员Out-Of-Order (OOO) 待修房，坏房overcoat 外套overhead projector 投影仪（47）PABX=PBX (Private Automatic Branch Exchange) (=switch board) 电话交换机paging system 寻呼系统paid out 借出款painting 图画pantry room 客房（楼层）服务间pants (ref. Shorts) 短裤passenger 旅客paper clip曲别针paper shredder 碎纸机pax=person 人数peep hole 窥视孔, 门镜pencil 铅笔pen holder 笔架Peony Card (credit card) 牡丹卡permanent 长期的，永久的person to person (ref. station to station) 找人电话（参. 兑号电话）personal 个人的Personnel & Training Department (P&T) 人事培训部pest control 灭虫petty cash 小额现金photocopy machine 复印机photo picture 照片pick-up 接机picture壁画pillow case 枕套pillow inner slip 内枕套 piping 管道pin 大头针plastic holder 塑料文件袋Please Make Up Room 请打扫房间portion 部分Postal Code (ZIP) 邮政编码postcard 名信片post stand 邮筒post stamp 邮戳poster 招贴画posting 入帐potato crisps 烤土豆片prepay 预付pre-registered 预登记pressing 熨衣promotion rate 促销价property 财产Public Area 公共区public phone booth 公用电话间punch 打孔器Purchasing Department 采购部pajamas 睡衣（night gown）（3）quadruple room 四人房queen size bed 中号双人床quilt 被褥（45）rack rate 柜台价，公布价razor 刮胡刀radio 收音机rebate 打折receipt 收据receive 接收Receiving Office收货部Reception Desk 接待处Recreation Department 康乐部refund (ref. rebate) 退款（参。减钱）register 登记Registration Card 登记卡registration not assigned 登记完但未分房release time 取消预订的时间remote controller 摇控器report 报告request 请求request for reply 请求答复requirement 要求Reservation Desk 预订处Resort 度假村Restaurant 餐厅Revenue 营业收入、营业额revolving door 旋转门rollaway bed (=roll-in bed, ref. extra bed) 活动床room key 房间钥匙room rate 房间价格room revenue 客房收入room occupancy 住客率room service menu 送餐菜单room status: 房态 VC-vacant clean 空房（干净的） VD-vacant dirty 走房（脏房） OC-occupied clean 住客房（干净的） OD-occupied dirty 住客房（脏房） OOO-out-of-order 待修房 SO-sleep out 外宿 NB-no baggage 无行李 LB-light baggage 轻行李 DL-double lock 双锁 DND-Do Not Disturb 请勿打扰rooming list 分房表rubber 橡皮rubber band 皮筋ruler 尺子第 9 页 共 9 页（70）safe deposit box 保险箱Sales & Marketing Department (S&M) 市场营销部sanitary bag 卫生袋scheduled time 计划时间scotch tape dispenser 胶带座scotch tape 透明胶带scissors剪子screen 屏幕Security Department保安部senior suite 豪华套房（三间套）service charge (ref. surcharge) 服务费 （参：附加费）service counter 服务台Service Directory 客人服务指南settee 长靠椅sewing kit 针线包shampoo 洗发水share (eg. share one room) 共享（例：同住一间房）sharpener 削铅笔刀（器）shirt 男式衬衫shoe horn 鞋拔sheer curtain 沙帘shoe shine cloth (ref. shoe shiner, shoe polisher) 擦鞋布（参：擦鞋器）shorts 短裤shopping bag 购物袋shoulder season 平季shower 淋浴shower cap 浴帽shower curtain 浴帘shower head 喷头signature 签名single bed 单人床single occupancy 单人住房率single room with bath 带浴室的单人间skipper 逃帐者skirt 女裙skirting board 墙裙板sleep out (SO) 外宿sliding door 推拉门slide projector 幻灯机slippers 拖鞋smoke detector 烟感探测器soap (bath soap, hand soap) 肥皂socket (plug) 插座（反：插头）socks 袜子sofa 沙发soap container 肥皂碟special attention 特别注意special rate 特价speedy kettle 快速热水壶split shift 两头班spoon 勺子spot light 射灯Sprite 雪碧staircase楼梯 up stair 上楼 down stair下楼stamp 邮票standard rate 标准价stationery文件夹standard room 标准间staple 订书钉stapler 订书器station to station 兑号电话stay over 过夜Stewarding 管事部store room 库房sugar sachets 袋砂糖suitcase 行李箱suits 套装suite 套房sugar糖sundries 杂项费survival kit 生存袋switch 开关（49）Table Dhote 套餐table lamp 台灯table calendar 台历tap water 自来水tariff 价目表taxi 出租车tea bag 茶袋tea set 茶盘telephone 电话telephone booth 电话间telephone charge 电话费Telephone Directory 电话号码簿telephone extension 电话分机telephone set 电话机television (TV) 电视TV program 电视节目单tent card 立卡thermometer 温度计thermos flask 热水壶thermostat 调温器thumb pin 图钉time stamp machine 打时器tissue paper 面巾纸toilet=wash room=lavatory 厕所=洗手间=卫生间toilet bowl 马桶toilet flush 马桶刷toilet flush cistern 马桶池toilet flush handle 马桶按键toilet paper 卫生纸toilet seat 马桶座toilet seat cover 马桶盖tooth brush 牙刷tooth paste 牙膏tour package 包价旅游towel rack 毛巾架transient 过路客人transformer变压器Transportation Department 运输部Travel Agent (T/A) 旅行社Travellers Cheques 旅行支票tray (=dish) 盘triple room 三人间trolley (eg. luggage trolley) 货车（例：行李车）trousers 裤子