商务礼仪英文版.doc

院系：信息科学与工程学院专业：班级：姓名：学号： The importance of professional image and Promote professional imageAbstract:Professional image is not only established by working ability, but your makeup look, attitude and body language, all of which can help you to build a perfect professional image.Business etiquette is a code of conduct of the business people interact with customers.Business personal etiquette image plays an important role in business activity. Your image can speak ,so business personal etiquette image is very necessary,this paper will introduce the importance of the business personal etiquette image and how to improve personal etiquette image.Keyword:Business activities;professional image;image shaping;importance1. The importance of the business personal etiquette imageBusiness activities is a two-way activities, the exchanges between the success or failure depends the good or bad, and the effect of communication and communication effects largely by the impact from the personal image of etiquette. The behavior of the norms of business people and enhance their overall image of etiquette will make business activities to better the expected direction. Dealing with business people and all kinds of people participate in different occasions, should be full performance of a good personal image reflects the personal qualities, education, lifestyle and experience, so that not only reflect the individuals self-confidence, can establish a competitive and to people satisfied with the professional image.Business etiquette business activities reflect the mutual respect of conduct, grooming and behaviors of the general requirements of human business activities. Its main role: First, improve the quality of our business personal. Market competition is the ultimate competition in the quality of personnel, business people, business people the quality of training and personal qualities of the performance of the competition. The second is to help establish a good relationship. Exchanges are not polite, do not know the rules will sometimes screwing up. The third is used to maintain the image. Business people image design is very important, because the personal image of business people, representatives of the corporate image, product image, the image of the service on behalf of the national image in the cross-cultural exchanges, local image and the image of the country.The image of the individuals life is very important; decent shape and maintain personal image will meet a good first impression; In some cases, personal image is not on your own behalf, but on behalf of an organization or a team.Personal image is a tool of communication, personal image to a large extent influence the development of the organization or team, so sometimes the maintenance of personal image is not for themselves, and sometimes for the country, for the collective, for friends,In order to loved ones, and so on; This shows the importance of personal image.Here are some worthy of our attention. A lack of concern about your appearance ;Being wrinkled, unshaven, smell or unkempt;Always be conservative ;Practice impeccable瑕grooming.For example; 1.To attend a formal party, how will you dress yourself? -An evening dress or a suit.2.On formal occasions, how many colors of all your clothes should be? -No more than three.3.On formal occasions, what kind of shoes should a man wear? -Black leather shoes.4.On formal occasions, can a man match the black shoes with white socks? - No, he cant. 5.If the suit is buttoned, where should be the stickpin? -Between the second button and the third button of the shirt.6.If the suit is unbuttoned, where should be the stickpin? - Between the third button and the fourth button of the shirt.7. When your foreign friend says, “Your new dress is so beautiful.” What are you supposed to say? -You should say, “Thanks, I am glad you like it.”Some of the details of our business activities did not focus, it should be possible to affect the overall situation; Therefore, some of the details, a few simple steps, we have the bureaux to do our best to treat the matter lightly, not in detail, and sometimes there may be a little of ourdetails of the change of our customers, this detail. we value success; . For example: We dressed in business establishments, from a man dressed can see this persons character.Seen some of the habits of this person, we can see . details of the business activities and how important ah!Especially for our college students, we have not yet entered the community on all aspects of society is not how to understand some things I do not know how to deal with. There are many details we may not be valued, but we do not know those details is not doing enough; so a lot of attention to their image in their daily lives, the future there will be a great help. Since the personal image is so important, how should we improve the image of the individual?2. How to promote professional image?First of all, When we and others have an appointment, or to see customers, first impressions are very important;A positive first impression could last for a lifetime,you never get a second chance to make a good first impression.Do you know? Our 60% understanding of people which we give to them comes from the visual impression; Good first impression is usually formed within the first 4 minutes; The first impression influence quite lasting. So we should make a good impression on somebody at the first meet; Make a super first impression.Just as you often judge other people by the initial impactthey have on you, so are you likely to be judged yourself in the first few moments of interacting with someone.Here are some tips for making a great first impression with colleagues and business associates:when meeting another person, extend a confident handshake as you make eye contact.Eliminate trendy words from your vocabulary.Modern colloquialisms may be fine on the home front, however, slang is considered inappropriate in a business environment. Thus,you should avoid a phrase such as “Awesome!”when you mean to say “Great!”When you are representing your organization,always carry materials (such as a computerbag, pens, and notepads) that broadcast a“quality” message. Believe it or not, supporting materials are a definite reflection of your styleand your organizations style. Thesematerials will project an imagepositive or negativeof you and your organization.Second；generally speaking, the most important or personal locator, you play what kind of role have different identities in different environments, what we should like what this referred to in psychology as the first round effects. The first round effect tells us that in dealing with people, especially the first impression is essential in the initial exchanges, there are two key points, first, the precise role; personal aesthetic taste. Specifically, there are six elements we need to grasp;1. The instrument (Apperance), namely appearance is focused on the head and hands, head and hands is very important, of nose hair cant is too long, cant have hair crumbs, general body cant have the odor, the mans hair also cannot too long. The hair should Clean it often, at least once every 2 days Comb it often, esp. before a negotiation. Its better to take a comb with you all the time.Not too long hair.2. Expression (Expression) it is mans second language, Expression to cooperate with language Expression natural, not false false things die; Expression to be friendly dont hostile friendly is a confident, feelings to the benign interaction, equal to the communication.3. Behavior action (Behavior) to be graceful manners, poise is graceful Behavior, elegant manners are actually confidentgood cultural connotation on the basis of a habit of natural Behavior action to civilization manner, especially in public in front, we must set up the individual represent the collective such a concept for example: cant we dress up in public at will, cant deal with the waste products in our Behavior to elegant standard, stand a station appearance, sit have sat phase.4. The costumes (Clothing and accessory) dress to also stands for personal accomplishment, is aesthetic appeal of is also enterprise standard a image shows a is business people should wear a suit; 2 it is to foster strengths and circumvent weaknesses so in business contacts, the key problems of the dress, the first to suit my status, second to learn different dress collocation, to give a person a kind of harmonious aesthetic feeling. For men, these are the accepted norms for business attire: There are many variations on the cut(or style) of the suit, of course, but the most commonly found cuts are Italian, traditional English, and traditional American.Many business suits are double-breasted. A common pattern considered very professional is the pin-stripe. The recognized business colors are black and gray (dark of light), but some companies have established others as their recognized color, such as blue.5. Talk (Language) to speak mandarin first, want to note the volume, voice is not excessive cultivation, a low voice has two advantages, one is in line with norms; Two is to compare the pleasant-sounding second, carefully select content, words discuss the issues, first is you thinks, you need to know what about what shouldnt talk about what third, in business conversation, courtesy of use also is very important.6. Treat People (Treats People) which have three basic matters is the image of the individual, is the enterprise life first the good faith for this; The second law; When the third at the nondefaulting time means life, time is a benefit, business contacts must abide by the time.Summary:Business etiquette is not only the business personnel should possess the knowledge, is also the people should learn. Business etiquette used in more than business activity, also in social life is widely used. Business personnel individual etiquette image is an important part of business etiquette, molds good personal etiquette image will greatly increase the personal accomplishment and personality charm, no matter for yourself or enterprise have good etiquette image is a high value of the assets. In the commercial activity process to the business personnel of etiquette high requirement of image, because business personnel individual etiquette image in business relationship can go smoothly,