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PAPER ONEDear Ms ChaoI am pleased to inform you that you have been successful in your application for the post of Clerk in the Li Seng Branch Office of our company, starting on Monday, 17 September. This _example_ is subject to receiving good _21_ concerning your previous employment. I should be _22_ , therefore, if you could kindly send me as soon as _23_ the names and addresses of three people who have known you for at least one. One of the referees should be your _24_ employer.The position is also _25_ probationary _26_ of six months. At the end of this time, we have the _27_ to terminate your contract after giving you one weeks notice. If you _28_ satisfactorily during this _29_ period, however, your post will become _30_ with annual increments in salary. You will also be _31_ for promotion to Senior Clerk after five years.We shall also wish you to _32_ a period of training for the first month. This wil _33_ in our Branch Office for the first two weeks and in our Head Office for the second two weeks. Please note that the Head Office is _34_ near the airport about 5 kilometers from our Branch Office.I look forward to seeing you in my office at 8:00 am on 17 September. I shall _35_ you again, however, as soon as I have received your references.Yours sincerelyA B DengManager, Li Seng Branch OfficeEXAMPLE A. gift B. proposal C. offer D. presentation 21. A. appreciation B. references C. witnesses D. letters22. A. grateful B. honoured C. thankful D. favoured23. A. probable B. possible C. necessary D. suitable24. A. continuing B. immediate C. remaining D. present25. A. connected with B. liable for C. subject to D. influenced by26. A. period B. age C. time D. date27. A. capacity B. force C. right D. source28. A. perform B. act C. accomplish D. achieve29. A. introductory B. beginning C. initial D. original30. A. unchangeable B. constant C. eternal D. permanent31. A. acceptable B. eligible C. suitable D. fitting32. A. undergo B. tolerate C. endure D. bear33. A. occur B. take place C. happen D. give way34. A. positioned B. installed C. established D. situated35. A. reach B. extend C. contact D. handBABDC ACACD BABDCPAPER TWOI am very happy to be invited to write this reference on behalf of Mr Lee Su Lai. Mr Lee has worked in my company for twelve years and I have much _example_ in recommending him highly for the _21_ of Deputy Production Manager in your new company. He is _22_ qualified and he has a great deal of wxperience which should be very _23_ for the post for which he has applied. Above all, I have long been _24_ by Mr Lees general attitude to his work. Whenever a problem _25_ , he always seeks a positive solution. Moreover, his _26_ to find such a solution _27_ his success as he simply refuses to recognize the _28_ that there is no answer.Mr Lee is also able to turn what appears to be a disadvantage into a chance to _29_ himself and the company. For example, if he receives a letter of _30_ form a customer, he seems able to reply in such a way which not only _31_ the customer but increases his _32_ in the company. Two years ago, when a serious fire _33_ most of the spinning section in our main factory, Mr Lee took the opportunity to re-design the _34_ of the entire area and order safer and more _35_ machinery, doubling our previous output.EXAMPLE A. pleasure B. joy C. delight D. enjoyment 21. A. duty B. task C. work D. post22. A. very B. highly C. greatly D. remarkably23. A. desirable B. fitting C. relevant D. convenient24. A. amazed B. influenced C. impressed D. attracted25. A. arrives B. arises C. comes D. springs26. A. determination B. resolution C. endurance D. willpower27.A. conducts B. brings C. results D. ensures28. A. possibility B. chance C. certainty D. assurance29. A. gain B. support C. account D. benefit30. A. accusation B. charge C. complaint D. injury31. A. fulfils B. satisfies C. contents D. settles32. A. hope B. credit C. faith D. desire33. A. harmed B. overcame C. destroyed D. terminated34. A. layout B. form C. style D. outline35. A. capable B. competent C. adequate D. efficientDBCCB ADADC BCCADPAPER THREEMost Japanese firms encourage close co-operation and friendship between their employees. They encourage _example_ and more experienced employees to help and guide their younger _21_ in performing a particular task. A _22_ respect soon develops and the two employees generally become firm friends. In this way, the younger employee can _23_ all the necessary skills and know-how from his or her experienced colleague. At the same time the latter can_24_ satisfaction and take pride in carrying out the _25_ which he or she has been given. Aware that his or her expertise and experience are _26_ by his or her company and fellow-worker, he or she is able to _27_ even more closely with the company.Whereas a number of European and American companies may ask their employees to write down their suggestions on a piece of paper in order to find out their _28_ and ideas, in Japan the management is more interested in ideas which have not been written down in any _29_ way. For example, a worker may bring a _30_ type of screwdriver to work and use it while he or she thinks the supervisor is not looking. The company is _31_ that the worker does this for a very good reason and motes it. Thus, when the particular employ retires, his or her _32_ will find a screwdriver nearby to use for a similar _33_. In this way, Japanese firm can change staff without any _34_ change in their working _35_.EXAMPLE A. ancient B. senior C. aged D. chief21. A. workmates B. compatriots C. accomplices D. companions22. A. collective B. mutual C. sharing D. joint23. A. capture B. earn C. acquire D. pass24. A. deduce B. gather C. borrow D. gain25. A. debt B. responsibility C. accountability D. burden26. A. applauded B. thanked C. appreciated D. enjoyed27. A. identify B. recognize C. notice D. acknowledge28. A. views B. sights C. visions D. looks29. A. artificial B. formal C. certain D. fixed30. A. detailed B. particular C. personal D. single31. A. cautions B. suspicious C. alert D. aware32. A. follower B. substitute C. successor D. inheritor33. A. duty B. goal C. purpose D. cause34. A. seeming B. obvious C. apparent D. distinct35. A. methods B. systems C. processes D. techniquesABCDB CAABB DCCCAPAPER FOURManagement Ideas and Concepts by Prof Hui Tsian ZsuReviewed by T S LaoThis book contains a comprehensive collection of all major management concepts, each summarized in a few pages and followed by references for further reading. Although _example_ , the treatment is far from _21_ , providing a carefully considered assessment of each important concept together with a brief _22_ of how it was developed and later _23_ . Experienced management consultants usually spend their time listening to _24_ and asking them questions, leaving less experienced consultants to rush into particular _25_ with quick answers. In a similar way, this book does not attempt to offer quick and easy _26_ for particular problems _27_ in business management, but it does offer a number of useful _28_ which may enable readers to distinguish good advice from bad in future. For business people searching for _29_ to improve their businesses, the book is particularly useful provided that readers are _30_ to start thinking for themselves rather than _31_ following advice and expecting _32_ answers.The book should be _33_ reading for all intelligent managers who wish to improve their overall _34_ by examining more carefully various _35_ of their profession.EXAMPLE A. small B. quick C. light D. concise21. A. external B. superficial C. apparent D. crude22. A. narration B. dialogue C. fiction D. description23. A. implemented B. devised C. produced D. invented24. A. patients B. clients C. customers D. buyers 25. A. situations B. localities C. contexts D. circumstances26. A. aids B. remedies C. corrections D. repairs27. A. contested B. confronted C. gathered D. encountered 28. A. beliefs B. laws C. principles D. morals29. A. lines B. courses C. ways D. journeys30. A. introduced B. adapted C. prepared D. educated31. A. silently B. unfeelingly C. mutely D. blindly32. A. finished B. manufactured C. ready-made D. tailored33. A. advisable B. informative C. sensible D. recommended34. A. performance B. activity C. practice D. achievement35. A. looks B. aspects C. sides D. mattersBDABA BDCCC DCDABPAPER FIVEMEMOFrom: Dr Chao Liang Luen, Chief Medical OfficerTo: All Managers of the Dragon Companys Branch FactoriesDate: 29 NovemberLoss of hearing among workers in our factories is now becoming a serious problem of which all managers and supervisors must be aware. It is important to _example_ workers whose hearing may have _21_ because of unacceptable noise in certain _22_ of a factory. Where there is very noisy machinery, supervisors usually _23_ ear protectors to operatives and to those working nearby. However, not all worker are willing to wear ear protectors and often _24_ instructions to do so. Others put them on but then _25_ them unless they are _26_ supervised. Appropriate training and information about the _27_ which can be caused by noise is probably the most effective way of dealing with this problem, provided that it is followed up by _28_ vigilance.Sometimes the ear protectors worn by workers may be inadequate but may not cause any _29_ loss of hearing. In such cases hearing difficulties will _30_ so gradu

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