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Situation 1 Immigration and CustomsGo through Customs,Immigration,Quarantine inspections 入境:A:Excuse me,madam. Your passport please.B: Yes,here it is.A: What is your nationality?B:Im from the Peoples Republic of China.A:Have gone through the Immigration Office?B:Yes,I have done that.A:And the Quarantine Inspection?B:YesA:Very well.Have you got anything to declare?B:I dont know.This is my fist trip going abroad ,Im not quite sure about the procedures here.A:O k,I see.Would you please open your suitcase for inspection?B:OK.Here is my suitcase.A:Yes,these items are for personal use.And you can go through the green channel.B:Thank you madam.A:You are welcome.Here is your passport.Hope you have a pleasant stay at the same time.B:Thanks a lot.出境:A:Anything to declare,madam?B:No,I have nothing but personal belongings.A:Would you please open your suitcase for inspection?B:Yes,heres my all luggage .A:I see ,all of items are for own use.But Im sorry that can you open that box?B:Yes.A:Whas in that box?B:A camera as a gift for my friend.A:Im sorry that according to the regulation ,you must pay duty on it.B:Well,how much should I pay?A:Well work it out soon.Er.let me see, you have to pay five dollars.B:All right, Ill pay for it.A:By the way,whats in your handbag?B:Some fresh fruit.A:Im afraid thiss not allowed to be taken into the country.B:What! Well,O k,Ill think of some way to solve .A:Thank you for your cooperation.Situation 2 Meeting GuestMeeting the tourists at the airport 机场接客A:Excuse me, are you Ms A?B:Yes,I am.A:How do you do ?Ms A.B:How do you do ?A:May I introduce myself? B:OK.A:My name is B.Im your guide from China International Travel Service.B:Hello,B. Thank you for coming all the way to meet us/me.A:Welcome to Xiamen .How was your trip?B:Yes,quite well. We have a very pleasant flight.A:I suppose you must be very tired after a long flight,so weve made reservation for you at XX Hotel. B:Wow, thats very thoughtful of you!A:We will drive directly to the hotel.B:Its very kind of you.A:Youre welcome. And let me help with your suitcase.B:Thanks a lot. And be careful therere something valuables.A:OK,I will.The shuttle bus is waiting outside,thats go.B:Fine.卐 counts the number in XXs mind 用心数数人数Welcome Speech 开场白A:Goog morning,ladies and gentlemen.Allow me to introduce myself.My name is A.B: A,Good morning.A:Thanks.And this is Mr.XXX,our driver,who has 20 years of driving experience.Lets thanks to Mr XXXs driving.B:Mr.XXX thanks very much.B:A,I have a question.A:Tell me.B:Which Service are you come from?A:We come from China International Travel Service.B:Oh,I know.This Travel Service are very famous.A:Thanks.And on behalf of our company ,we would like to extend our warm welcome to all of you.B:Wow, thats very thoughtful of you!A:Well, at this time to the hotel,Im giving you some information about this city.B:Thats great. I heard that XX is known as a green city.Now I see it with my own eyes.Its green and beautiful.A:Thanks.(After introduce the City .)During your stay in XX,I will be at your service at any time.If you have any problems and request ,please dont hesitate to let us know.B:OK.We will.A:Now here we are.Lets get off and go to the reception desk.B:Ok.Situation 3 In the hotel.Booking up 预订电话预订:Ring,Ring,RingA:International Hotel,reservation desk .Can I help you?B:Im calling from XX.I would like to reserve a room in your hotel. A:Well.What kind of room would you like ?B:Hun,Im not sure.A:We have single rooms,double rooms,King-size rooms and so on.B:I would like a single room,please.A:OK.And can you give me your full name?B:XXXA:Thank you ,XXX. And your arrival and departure dates?B:From Jan 1st and 3rd . A:I see .A single room from Jan 1st and 3rd .Am I correct ,XXX?B:Yes,thank you.One more thing,could you tell me how to guarantee (确认)my reservation?A:I just need your ID card number . Please tell me.B:OK.My ID card number is 123456.A:Oh,I just regret to say that would you like breakfast?B:Yes,And where should I take breakfast?A:In the hall at the second floor.B:Thanks a lot.A:Youre welcome .Any special needs?B:No,thanks.A:Thats fine.Well look forward of your visit,goodbye.B:Goodbye.面对面预订A:Good morning,madam. May I help you ?B:Yes,I want to reserve a room in your hotel. What kind of room do you have?A:We have single rooms,double rooms,King-size rooms and so on.B:Well,I would like a single room,please.A:OK.And you name please.B:XXXA:Ms XXX,your arrival and departure dates ,please.B:From Jan 1st and 3rd . A:I see .A single room from Jan 1st and 3rd .Am I correct ,XXX?B:Yes,you are correct.But I just dont know how to guarantee (确认)my reservation when I check-in?A:We just need your ID card .B:OK.This is my ID card .A:Thank you ,here you are.And would you like breakfast?B:Yes,And where should I take breakfast?A:In the hall at the second floor.B:Thanks a lot.A:Youre welcome .Any special needs?B:No,thanks.How much should I pay?A:Fine .500yuan.And how are you going to pay,in cash or credit card?B:In cash . Here is it.A: Thank you .Check-in 入住A:Goog evening,madam.May I help you ?B:Yes,I booked a single room at your hotel on the Internet last week.A:Just a moment,please.Ill check it for you.B:OK.A:Thanks for your waiting.Yes,we do have your reservation.May I see your ID card?B:Of course. Hera you are. But only these things to do?A:Well,please fill in this form about your nationality ,date of birth ,ID card number and something important content.B:(A moment later) Ok,I have already finish about it.A:Thank you for your cooperation.And your room number is 3111.Heres your key .B:Thanks.But excuse me, where can I eating for?A:You can eat in the hall at every floor.B:Sincerely thanks.A:Have a pleasant stay.B:I will.Check-out 退房A:Reception desk.What can I do for you?B:Sure.I would like to check out.A:Well,I see.Whats your room number ?B:3111.And here is the key.A:How wan your stay in our hotel?B:I feel very comfortable .Just like at home.A:Thanks.And have you finish your baggage?B:Yes.Everything what I take are all in my suitcase.A:Ok.And if you have any problems please tell us .B:I know.I wont hesitate to ask you for help.Thanks a lot.A:Youre welcome.But you seems hurry.B:Yes,I have a meeting right soon. But theres any bus or taxi.A:Well,you can take our hotels own special cars.B:Thats very kind of you .A:Dont mention it. Its my pleasure .Situation 4 Talking about the Itinerary 谈论旅程The travel itineraryA:(Dong,dong,dong,knock the door)Good morning,Ms B.B:Goog morning,Ms A.Come in,please.A:Thanks. Well,I just come to talk about you that the itinerary for your trip.May I take you some times?B:Sure.Ive received the itinerary from your travel service before we come here.A:Yes,but there is a little changes.B:OK,you say .Ill listen to it carefully.A:First,well stay 地点A for 2 days.The general plan includes:touring the city,watching some performance,visiting some scenic sink spots ,go shopping.B:O k,you see . My heart for the visit is already.A:Well,I can see that.Then after that we will go to 地点B by train.B:How long will the trip in 地点B take us?A:Three days.Well,and therere more.Well be staying in 地点C for a more night.B:What are the specific arrangements?A:Include:Taking a cruisekruz ship for night sightseeing,seeing the music fountain ,having fresh seafood.B:That sounds fantastic. Everybody is strong as a horse.A:Good.Travel ArrangementA:Good morning ,madam.Id like to discuss with your itinerary for three days here.B:OK.Since our stay is short.I think the itinerary arrangement must be more efficiency.A:Youre right.Exactly ,I guess you may need to have a rest so as to recover the long journey.B:Thank you .Youre considerate.Ill follow what you said.A:Id like to arrange a detailed tour for you.B:Thanks.A:Youre welcome.First,well stay 地点A for 2 days.The general plan includes:touring the city,watching some performance,visiting some scenic sink spots ,go shopping.B:Wow,it sounds great.I have been already exciting.A:Then after that we will go to 地点B by train.Include:Taking a cruisekruz ship for night sightseeing,seeing the music fountain ,having fresh seafood.B:Thats fantastic. Everybody is strong as a horse.A:Good.Situation 5 At the Restaurant (Chinese style and Western style)At the Chinese Restaurant 中国餐厅 A:Hello.Welcome to our restaurant,May I help you ?B:Yes.Could you give we a private room ?A:Yes,I see. Please follow me.B:OKA:May I have your order now? This is the menu.B:Wed like some of your specialty.Do you have something to recommend?A:Well,I recommend you order the steamed fish.That Keep the original flavor of fish ,also taste delicious.B:That sounds great,we will take that. Other suggestions?A:Sweet and sour pork is quite good here.B:Ok. Give us one.And I would like a dish with DOFU.A:What tasted do you like?B:Spicy.spasA:Ok ,wa can offer you Mapo Dofu.B:Then give us mushroom soup.A:OK,What kind of drink would you like,Cola ,Green tea or orange juice?B:Orange juice,please.A:Anything else?B:No thanks.A:Ok.We will have your order out to you shortly.B:Thats very kind of you.At the Western Restaur

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