商务礼仪 英文版PPT课件.ppt

BusinessEtiquette 11 4 2019 Contents 1 Receptionetiquette2 Tablemanners 2 2 6 2020 Receptionetiquette Exchangingbusinesscard 3 2 6 2020 Whataretherulesformakingintroductions Amanisalwaysintroducedtoawoman Ayoungpersonisalwaysintroducedtoanolderperson Alessimportantpersonisalwaysintroducedtoamoreimportantperson Asinglepersonisalwaysintroducedtoamarriedperson MakingIntroductions 4 2 6 2020 Handshakeetiquette Theprinciplesforshakinghands Manandwoman womanoffershandfirst Youngpersonandolderperson olderpersoninitiatesahandshake Superiorandsubordinate superioroffershandfirst Teacherandstudent teacheroffershandfirst 5 2 6 2020 Handshakeetiquette Pleaseremember 1 Stretchrighthand 2 Standatattentionlegs upperbodyslightlyforward 3 Eyecontact facetohaveexpression showingasinceresmile 4 Keepingabout3secondsisappropriateforhandshake 6 2 6 2020 Handshakeetiquette Don t Stretchlefthand Handshakewithanotherhandinthepocket 7 2 6 2020 Handshakeetiquette Don t Handshakewithwaterorsweat HandshakewithExcessiveforce 8 2 6 2020 Businesscardetiquette Theetiquetteofexchangingbusinesscard 1 Handingbusinesscard Observingthewillandseizingthemoment Payingattentiontotheorder Beingpoliteandstandardizingtheposture 9 2 6 2020 Businesscardetiquette Theetiquetteofexchangingbusinesscard 2 Acceptingbusinesscard Beingmodestandgentle Readingcarefully Placingorcollectingproperly 10 2 6 2020 Businesscardetiquette 11 2 6 2020 Elevatoretiquette Holdtheelevator guestfirst Ifguestsaremorethanone weshouldentertheelevator onehandholds open Exitfirstenterbehind Theetiquetteoftakingtheelevator 12 2 6 2020 Ridingetiquette 13 2 6 2020 Ridingetiquette 14 2 6 2020 Ridingetiquette 15 2 6 2020 Ridingetiquette 16 2 6 2020 Tablemanners DifferencebetweenChineseandWestern 17 2 6 2020 Tablemanners SeatinginChina Theseatofhonor reservedforthemasterofthebanquetortheguestwithhigheststatus istheoneinthecenterfacingeastorfacingtheentrance Thoseofhigherpositionsitclosertothemasterofthebanquet Theguestsoflowestpositionsitfurthestfromtheseatofhonor Whenafamilyholdsabanquet theseatofhonorisfortheguestwiththehigheststatusandtheheadofthehousetakestheleastprominentseat Ifroundtablesareused theseatfacingtheentranceistheseatofhonor Theseatsonthelefthandsideoftheseatofhonoraresecond fourth sixth etcinimportance whilethoseontherightarethird fifth seventhandsooninimportance untiltheyjointogether 18 2 6 2020 Tablemanners SeatinginWest Theyalsothinktherightishonorandtheleftislow Inthebanquet thehostandhostesssitfromeachother gentlemanofhonorsitnearthehost hisMadamesitnearthehostessandtheothersfollowthem Intheinformalparty itfollowsthatwomenisfirst 19 2 6 2020 Tablemanners Difference 20 2 6 2020 Tablemanners PeoplepreferroundtableintheChinesebanquets Inthewest thelongtablesarethechoiceinthebanquet InChina peopleliketoseataroundandsharetheplates Chinesepeoplevaluecollectivism InWest peoplehavetheirownplateandeattheirownfood Westernpeoplevalueindividualism Difference 21 2 6 2020 Tablemanners Tableware China West 22 2 6 2020 Tablemanners whenenjoyingthemeal InChina Atmosphereislively peoplelik