服务中心英语情景对话.doc

服务中心英语情景对话一电话转接情景对话O: Operator G: GuestDialog 1：O: Best Western Premier Central Hotel (Service Center).G: May I speak to Mr. Wilson, Please?O: Could you please tell me where Mr. Wilson is from?G: He is from American.O: Hold on, please! Ill get you through.Dialog 2：O: Best Western Premier Central (Service Center).G：Room 2110 Please.O: May I have the guests name, please?G: Mr. Wilson.O: Could you please tell me how to spell the name, please. (If you cannot hear clearly or you cant find “Wilson” in Room 2110).G: W I L S O N, Wilson.O: Thank you, just hold the line please, Ill transfer you to his room.Dialog 3:O: Best Western Premier Central (Service Center).G: O: (The call returns to Operator)O: Sorry Sir/Madam, Mr. Wilson is not in. Would you like to leave a message to him?G:Dialog 4:O: Service Center.G: Ive just come from New York and Im not used to the time difference here. O: I understand. Time is the same throughout the whole China. Chinese Time is 16 hours ahead of West Coast Time (Pacific) in the United States or 13 hours ahead of Eastern Standard Time. When it is 12 at noon in Xiamen, the standard time in New York is 11 P.M. of the pervious day.Dialog 5:O: Service Center.G: Could you please give me a wake up call tomorrow morning?O: Certainly, sir. At what time, please?G: At 6 sharp(准点) tomorrow morning, please.O: OK, Room 2110, wake up time is 6 sharp tomorrow, is it right, Sir?G: Yes, thank you.O: You are welcome. Good night!Dialog 6:O: Service Center.G: Could you please tell me how to make an International Call in my room?O: Certainly, Sir. Please dial 9 first and follow the Country code, city code and the telephone number you want to call.G: Can you tell me the Country Code of Korea?O: Its 0082. G: Thank you!O: You are welcome, thank you for calling.Dialog 7:O: Service CenterG: Could you tell me the schedule of the hotels shuttle bus?O: The schedule of shuttle bus is 7:00, every hour between 8:00 to 15:00, and last one is at 17:00. May I have your flight time? G: My flight is 14:30, so I have to take the 13:00 one.O: Yes, Sir. By the way, our shuttle bus will leave for the airport on time, please come to the lobby 5 minutes earlier.G: Thank you for your reminding.Dialog 8:O: Service CenterG: I want to use Internet in my room, can you tell me how to do?O: Yes, Sir. We have two ways for your choice. One is to dial up and the other is broadband. Which one would you prefer?G: I would like broadband.O: Do you know the charge?G: NO, I dont know.O: The broadband charge is 1 Yuan/Minute, with a maximum charge of 30 Yuan/day. (One day is defined as 12:00pm to 12:00pm next day)G: Its ok.O: Please wait a moment (After checking the computer record and finding that the guest have not opened an account). Sir, please connect your computer to broadband port first, Ill open your account immediately and you can try it in 5 minutes. G: Thank you.O: Its my pleasure. Have a nice day!二、商务中心情景对话C: Clerk in Business Center G: GuestDialog 1C:.Business Center.G: Good morning. This is Wilson calling from 2110. Would you mind giving me some information on your services?C: Certainly not, Mr. Wilson. We have comprehensive communication facilities and secretarial assistance catering to the needs of all our business guests.G: I have some documents to be typed at the moment and I hope they will be ready before 3:00 PM today.C: How many pages are there in all?G: There will be about 20 pages.C: Well, well try our best, Mr. Wilson.G: Good. Id really appreciate it if it could be arranged.Dialog 2Mr. Wilson is expecting an incoming fax from a client. He asks the Business Center for the information.C: Good morning, sir. May I help you?G: Good morning. Im Wilson in room 2110; Im expecting a fax from my client in Shanghai.C: Just a moment, Mr. Wilson. Let me have a check. May I know your clients name?G: Yes. The name is Shanghai International Training Center.C: Oh, I am sorry. I am afraid we havent got it up to now.G: But I was told they would fax it to me this morning.C: Dont worry, Mr. Wilson. As soon as we get it, well inform you immediately.G: OK. Thank you.C: Is there anything else, Mr. Wilson?G: Oh, please send this fax to New York.C: Yes, sir. May I have the fax number?G: Here you are. Its 212456-3663C: Would you mind signing your name on the bill here? It will be on your account.G: Certainly not. (The guest signs his name on the bill)三客房情景对话RA: Room attendant (or Operator) G: Guest Sup: SupervisorDialog 1:G：By the way, do you know where I can have my shoes shined?RA:Our hotel offers free shoe shining service for guests. You may put your shoes on the shoe shining card if you need the service.G:I see. Dialog 2:G:I dont understand why nobody came to clean up my room. RA:Im sorry. That is because “do not disturb light” in your room has always been on.G:I see. Would you clean up my room earlier tomorrow?RA: No problem. You may put out the make-up room sign if your want. G:OK. Thank you very much. RA:Youre welcome.Dialog 3:RA: Good evening, madam. Whats the matter?G: We have some laundry done this morning. But they are not sent back yet.RA: Just a moment, please. Let me check the record.RA: We have send back your laundry. Youll find them in your wardrobe. G: Oh, I didnt look there. Thank you very much.RA: My pleasure. Goodbye. Dialog 4:G: I need laundry service now, but I want to get the laundry back this evening.RA: We have express laundry service. They will be ready in 4 hours. G: What are your rates?RA: Its 50% extra for express laundry service.G: OK. I need the express service. Dialog 5:G：Do you offer the mending service? Id like to have my trousers mended. RA: yes. We do offer it. G: Thats fine. When can I have it back?RA: One hour later.G: Ok. Thank you. RA: My pleasure.Dialog 6:G: I missed a skirt. I sent it to the laundry yesterday, but my laundry was returned without it. RA: I m sorry. Let me check our delivery records. Just a moment, please?RA: Good evening, madam. We have found your skirt. Here is your skirt. We made a mistake delivering the laundry. Were very sorry for the inconvenience.G: Thats all right.Dialog 7:G：My air conditioner isnt working well. RA: Whats the trouble? G：It isnt cold enough. RA：I see. You have to turn up the switch to Hlevel.G：Thank you.RA: youre welcome.Dialog 8:G：Im having a problem with my TV. RA: Whats wrong with it? G：The picture is not clear.RA: Is that for every channel? G：No,just this channel. RA：Ill ask a repairman to adjust the channel.G：Thank you.RA：My pleasure.Dialog 9:G：One of my light bulbs is burnt out / flashing. Could I have another?RA：Certainly. Which one? G：The one is the lamp on the desk in the bedroom. /the fluorescent bulb in the bathroom. RA：Ill ask a repairman to change it for you.Dialog 10:G：Excuse me, could I have some more towels, please? RA：Certainly. What kind of towels do you need?G：Two more bath towels and another hand towel.RA：Ill ask the room attendant to send it to you right away. G：Thank you.RA: Youre welcome.Dialog 11:G：Excuse me. Im out of toilet paper. RA：The room attendant will send some to your room at once. Dialog 12:G：Excuse me. Could I have another blanket? Its a bit chilly in my room at night.RA：Do you turn on the air-conditioner switch? G：Yes .The air conditioner is working ,but it isnt warm enough.。RA：I see. Ill bring a blanket for you. G：Besides, could I have two more ducks down pillows, please?RA：Yes. I will bring them with your blanket Dialog 13:G：Excuse me, can you borrow me a transformer? RA：Certainly. But what is your electrical equipment volt?G：110 vol. 110伏。RA：OK。Ill bring one for you. And there is a 110 volt socket for electric shaver in the bathroom. G：220 Volt. 220伏。RA：It is 220 volt in china. So you are not need the transformer.G：Thats fine.四、IT服务英语对话O: Operator G: GuestDialog 1: O: Good morning ,operator speaking!.G: How can I use Internet in my room?O: You have two ways to access Internet in your room. One is broadband (or LAN) and the other is dial- up connection. Which one do you like?G: Can you tell me how to use them?O: For dial-up connection, please input the user name and password “16300” and the telephone number is “9, 16300”(or “9 16300”). The charge is 0.06 Yuan / minute. If you choose broadband, well open your account first, and you can access Internet directly. The charge is 1 Yuan/minute, after 30 minutes it is free.G: Ok, I would like to use broadband, please open the account for me.O: Ye