酒店预订英语PPT课件.ppt

RoomReservation HotelEnglish Whichdepartmentisresponsibleforroomreservations 酒店前台FrontDesk Hotelreception HOTELRECEPTIONIST酒店大堂hotellobby TrumpV S Hilary Whotoserveyou 应接服务员TheBellman女礼宾员DoorGirl礼宾司DoorMan客房总监DirectorofHousekeeping大堂副理AssistantManager HotelRoomClassification Hotelroomsmainlyinclude singleroom单人房doubleroom双人房standardroom标准房 twin bedroomwithbath tripleroom三人间suiteroom套房特殊客房 如残疾人客房 HandlingRoom 内景房 InsideRoom 外景房 OutsideRoom 角房 CornerRoom 连通 Connectingroom 相邻房 AdjoiningRoom 套房 SuiteRoom 普通套间 JuniorSuite 豪华套间 DeluxeSuite 立体套间 DuplexSuite 总统套间 PresidentialSuite 床具种类 单人床 Twin sizeBed 双人床 Double sizeBed 大号双人床 Queen sizeBed 特大号双人床 King sizeBed 婴儿床 BabyBed 加床 ExtraBed 折叠床可推动床 RollawayBed languagePoints Bewillingtohelp表示愿意帮忙我能为你效劳吗 CanIhelpyou WhatcanIdoforyou HowcanIhelpyou sir MayIhelpyou IsthereanythingIcandoforyou 2 I dliketoreserveatwin bedroomwithbath withaview ifpossible reserve book makeareservation3 Forwhichdate 请问都是哪几天 Whichdatewouldthatbe Whendoyouneedtheroom 您什么时候需要客房 4 Holdon please Sorrytohavekeptyouwaiting I mafraidweonlyhavetwosingleroomsavailableatthattime Askaguesttowaitaminute请对方稍候Justamoment please Oneminute moment please Couldyouwaitaminute please Hangon please tohavedonesb doing 动词不定式的完成时态 available是后置定语 修饰rooms 意思是 可用房间 5 Wehavenoothervacancies wearebookedout Doyouhaveanyvacanciestonight Doyouhavearoomavailablefortonight 6 Couldyoutellmetheroomrate please roomrate房价Thecurrentrateis 150pernight 现行房价是每个晚上150美金 What stheratepernight pernight one anight 每一晚 7 4ooyuan RMBpernightperroom withbreakfast 4ooyuan RMBpernightperroomincludingbreakfast including sth sth included 包括 Wehavesixclassesaday includingEnglish Wehavesixclassesaday Englishincluded 我们一天上六节课 包括英语课在内 8 MayIhaveyourname please Askaboutpersonalinformation询问个人情况Could Wouldyoutell givemeyourname 请问您贵姓 Could MayIhaveyourname address telephonenumber nationality check outtime 您能告诉我你的名字 地址 电话 国籍 结账离开时间 好吗 Do Wouldyoumindtelling givingmeyourname please 我可以知道你的名字吗 9 We llgiveyouaphonetoconfirmthereservation confirmthereservation 预定确认 10 Welookforwardtoyourcoming Farewellwords告别语Thankyouforcallingus 多谢你打电话来 Thankyouforchoosingusforyourservice 谢谢你选择我们为你服务 Thankyouforusingroomservice 感谢您使用我们的客房服务 Wearelookingforwardtoservingyou 我们期待着为你服务 Languagepoints I dliketomodify change修正chiefofficerofGeneralElectricCompany shanghaiBranch 办公室主任 3 chairmanoftheboard 董事长 4 upgradethedeluxesingletoajuniorsuits 把豪华单人房生为小套间 5 Couldyoupay200yuanmoreatthecashier stoguaranteetherevisedreservation revisedreservation 修改预定 1 IwouldliketoreserveatwinroomatyourhotelforfournightsfromJune8 2002 2 PleasereserveasingleroomunderthenameofMr Lin 3 Haveyougotanyvacanciesforthenightsof12thand13th I dliketomakeareservationforthetwonights 4 Doyouhaveanyvacanciestonight Doyouhavearoomavailablefortonight DialogueAa Goodmorning HiltonHotel MayIhelpyou b Goodmorning Haveyougotanyvacanciesforthenightsof12thand13th I dliketomakeareservationforthetwonightsa Allright Singleordouble room b Double roomplease a Yes wehaveadouble roomavailable b Isthatwithorwithoutbath a It saroomwithshowerandtoilet sir b Thatsoundsfine Isthereanairconditioner a Yes butofcourse b Howmuchwillitbeforonenight a Letmesee Adouble room 800pernight b Doesthatincludebreakfast a Yes thatincludesacontinentalbreakfastandamorningnewspaper DialogueAb DoyouacceptVISA a Yes wedo whattimewillyoubearriving b Ishouldbetherearound5 30pmonthe12th a Ok sir CouldItakeyournameandcontactnumber please b Yes It sJohnSmith It sNewYork456 122a Couldyouspellthat please b J o h s m i t h a JohnSmith double roomwithbathandairconditionerforthenightsof12thand13th b That sright Thankyou a Thankyousir Good bye I llarrivelate butpleasekeepmyreservation ImadeareservationinTaipei MynameisWangMing Ming I dlikeaquietroom I dlikearoomontheupperlevel I dlikearoomwithaniceview abalcony Ishotwateravailableanytime MayIseetheroom Doyouhaveanythingbigger better cheaper I lltakethisroom Wouldyoufillinthisregistrationform Doyouacceptcreditcards traveler schecks Couldyoukeepmyvaluables Whereisthediningroom Whattimedoesthediningroomopen WhattimecanIhavebreakfast Isthereabeautysalon barbershop CanIhaveacardwiththehotel saddress CanIgetaticketforthesight seeingbushere Whereisthenearestsubwaystation 常用缩写PIApaidinadvance已预付SOPstandardoperationprocedure标准办理手续ONOonenightonly只住一夜FITforeignindividualtraveler外国散客DNAdonotarrive No Show 客人未到CIAcashinadvance已预付现金 常用缩写CODcashpaymentondeparture离店时付现VDvacantdirty脏空房OOOoutoforder待修房DNDdonotdisturb请勿打扰C Icheckin入住C Ocheckout离店 走客房 Moreusefulexpressions 1 I dliketobookadoubleroomforTuesdaynextweek 下周二我想订一个双人房间 2 What sthepricedifference 两种房间的价格有什么不同 3 Adoubleroomwithafrontviewis140dollarspernight onewitharearviewis115dollarspernight 一间双人房朝阳面的每晚140美元 背阴面的每晚115美元 4 IthinkI lltaketheonewithafrontviewthen 我想我还是要阳面的吧 5 Howlongwillyoubestaying 您打算住多久 6 We llbeleavingSundaymorning 我们将在星期天上午离开 7 AndwelookforwardtoseeingyounextTuesday 我们盼望下周二见到您 8 I dliketobookasingleroomwithbathfromtheafter noonofOctober4tothemorningofOctober10 我想订一个带洗澡间的单人房间 10月4曰下午到10月10曰上午用 9 Wedohaveasingleroomavailableforthosedates 们确实有一个单间 在这段时间可以用 10 Whatistherate please 请问房费多少 11 Thecurrentrateis 50pernight 现行房费是50美元一天 12 Whatservicescomewiththat 这个价格包括哪些服务项目呢 13 Thatsoundsnotbadatall I lltakeit 听起来还不错 这个房间我要了 14 Bytheway I dlikeaquietroomawayfromthestreetifitispossible 顺便说一下 如有可能我想要一个不临街的安静房间 15 Welcometoourhotel 欢迎光临 16 Soyouhavegotaltogetherfourpiecesofbaggage 您一共带了4件行李 是不是 17 Letmehaveacheckagain 让我再看一下 18 TheReceptionDeskisstraightahead 接待处就在前面 19 Afteryou please 你先请 20 Excuseme wherecanIbuysomecigarettes 劳驾 我到哪儿可买到香烟 21 Thereisashoponthegroundfloor 一楼有个商店 22 ItsellsbothChineseandforeigncigarettes 在那儿可买到中国香烟和外国香烟 23 CanIalsogetsomesouvenirsthere 也可以买到纪念品吗 24 Thereisacountersellingallkindsofsouvenirs 有个柜台出售各种各样的纪念品 25 Excuseme whereistherestaurant 劳驾 请问饭厅在哪儿 26 WehaveChineserestaurantandawestern stylerestaurant Whichonedoyouprefer 我们有中餐厅和西餐厅 你愿意去哪个 27 I dliketotrysomeChinesefoodtoday 今