职业英语讲稿.doc

讲 稿课程名称：_职业英语 课程编号：_1050100_授课学期：_第六学期_授课班级：_09级 班 授课教师：_王剑娜_学时：32学时学分：2学分教材：职业英语，作者：熊英，高等教育出版社，2009年7月课程成果：修完本課程的学生应达到如下要求：(参照教学大纲相关内容填写)课程考核：平时成绩：100分折合为总成绩的30%； 100分=40分+30分+30分+0分40分：口试1次30分： 课堂发言3次，每次10分30分：作业2次，每次15分0分：出勤。（迟到一次3分，旷课一次10分）。3次无故缺勤者取消其期末考试资格。2期末成绩：100分折合为总成绩的70%3考试方式：闭卷第1 周，第1讲次摘 要授课题目（单元/章、课 ）Unit 1 Job Interview【目的要求】Understand the dialogue and the passages.【重 点】Master the expressions in Useful Expressions.【难 点】Capable of answering questions at interview properly.【课时安排】Course Introduction: 1 hourDialogue & Useful Expressions: 1 hourText A: 1 hourText B: 1 hour【教学方法】讲授法/案例法/讨论法/演示法教 学 内 容1. 选定TextA方案Student report & Role playTopic：What interview etiquettes should we pay attention to?(将学生分为八组，每组指定一个方面，小组讨论后回答，并现场找模特来示范，可以示范正确的方式，也可以示范错误的方式，比如某个同学头发凌乱，指甲不干净，衣服颜色过于冲突，饰品太多等等)Hair, nails, face: clean and tidy hair; clean nails; fresh appearanceMake-up: avoid heavy make-up; and heavy amounts of perfume or aftershaveAccessories: avoid large amount of jewelry; Clothes: conservative and professional; avoid large expanses of bold, contrasting color, glitter and shine, and excessive trim; fishnet stockings, white socks, too little skirt are inappropriate; no heavy wool in a hot day or linen in a cold day; color and style should coordinate well; Shoes: no sandals, tennis shoes or tight shoesTime to show up: a few minutes early.Handshake: be positively assertive and shake hands with each interviewer while looking them in the eyeSitting: a. keep your back straight, but not rigid or bolt uprightb. keep your arms and legs relaxed, but neither spread too far apart nor drawn in tight to your body.c. not lean forward frequently or aggressively.d. not fold your arms across the cheste. not fidget with your pen, wring your hands or chew your hairf. keep your hands resting gently on the table, on arms of your chair or gently folded on your lap.g. refrain from doodling speaking:a. pause before answering the questionb. speak clearly and concisely. c. not use slang words or jargon, or the language you use with your friendsd. show enthusiasm and a genuine interesting the company and your interviewers.e. not to be the icebreakerat the end of the interviewa. shake hands with each interviewer; thank them for their time; address them by nameb. make a mental note of how and when they will be contacting youc. send the required information quickly; show your thanks and interest againText A outline& tipsTopic：Interview Etiquette1. Professional Attire1) make sure you are well groomed: clean and tidy hair; clean nails; a fresh appearance2) dress conservatively and professionallya. avoid large expanses of bold, contrasting color, glitter and shine, and excessive trimb. consider appropriateness and comfortc. the color and style of your clothes should coordinate well.d. be considerate of others插入关于着装的背景知识，见额外材料文件夹中how to dress for the job interview；Summer Attire: What Not to Wear to Work2. Time to show upIts better to be a few minutes early.3. Body Languages1) handshake: a. be positively assertiveb. shake hands with each interviewer while looking them in the eyec. treat everyone with respect2) while sittinga. keep your back straight, but not rigid or bolt uprightb. keep your arms and legs relaxed, but neither spread too far apart nor drawn in tight to your body.c. not lean forward frequently or aggressively.d. not fold your arms across the cheste. not fidget with your pen, wring your hands or chew your hairf. keep your hands resting gently on the table, on arms of your chair or gently folded on your lap.g. refrain from doodling 插入关于肢体语言的背景知识，见额外材料文件夹中Body Language Can Make or Break a Job Interview4. Verbal Language1) before the interview: have your answers well rehearsed, but not memorized2) during the interviewa. pause before answering the questionb. speak clearly and concisely. c. not use slang words or jargon, or the language you use with your friendsd. show enthusiasm and a genuine interesting the company and your interviewers.e. not to be the icebreaker5. Etiquette Afterwards1) shake hands with each interviewer; thank them for their time; address them by name2) make a mental note of how and when they will be contacting you3) send the required information quickly; show your thanks and interest again插入关于如何结束面试的背景知识，见额外材料文件夹中How to Close the Job Interview备注（教学反馈、教学心得等）手写讲稿时以章或单元为单位留出适当空间书写。第2 周，第2讲次摘 要授课题目（单元/章、课 ）Unit 1 Job Interview【目的要求】Understand the dialogue and the passages.【重 点】Master the expressions in Useful Expressions.【难 点】Capable of answering questions at interview properly.【课时安排】Course Introduction: 1 hourDialogue & Useful Expressions: 1 hourText A: 1 hourText B: 1 hour【教学方法】讲授法/案例法/讨论法/演示法教 学 内 容1. DialogueStudents work in pairs and give performance in front.Useful ExpressionsStudents practice to ask and answer questions in pairs, and then teacher asks some students to answer her questions.Class Activities of DialogueInterview: 2 students, 1 interviewer, 1 interviewee, making a dialogue based on the scenario and want ads given on textbook by using as many useful expressions as possible.2. Text B outline& tipsTopic：Research the CompanyAn Important Step Before Interview1. Why research is important?1) Itll allow you to field any questions the interviewer might throw at you2) Itll demonstrate to the interviewer that you are smart and thorough in your research process3) Youll be able to ask questions about the organization in an informed way, which can create a relaxed and conversational type of interview and set you apart from others.2. What do you need to know?1) Find good information about the industry2) Get more information on the careers that interest you most. a. find more specialized job titles. Because it can increase opportunities in your job search by identifying a wider range of job targetsb. find key skills in a job description. Because it can improve your interview skills and help you write a better resume.3) Know about the specific company, job, and interviewa. company missions, ethics, strengths and weak spotsb. specific facts like location, products and services, growth3. Where will you find the details?1) career center at school or public library2) web3) magazines, periodicals and other publications4) where companies are advertising and branding themselves5) human resources department of the company: company literature6) alumni7) company annual report插入关于如何了解公司的背景知识，见额外材料文件夹中How to Research the Company Before Your Job Interview关于Useful Expressions的建议原则就是轻讲解，重记忆。可以让学生通过朗读，背诵或用其编对话的方式来记忆。针对第一单元的useful expression，由于内容较多，建议老师可以在每一类型的问题下挑出一个重点句子让学生当堂背，或者留成作业，下节课提问。回答不上来的同学可以有小惩罚。备注（教学反馈、教学心得等）手写讲稿时以章或单元为单位留出适当空间书写。第3 周，第3讲次摘 要授课题目（单元/章、课 ）Unit 2 Company Structure【目的要求】Understand the dialogue and the passages.【重 点】Master the expressions in Useful Expressions.【难 点】Capable of answering questions at interview properly.【课时安排】Course Introduction: 1 hourDialogue & Useful Expressions: 1 hourText A: 1 hourText B: 1 hour【教学方法】讲授法/案例法/讨论法/演示法教 学 内 容DialogueExercise 1: Matching 1.c 2.a, f, k 3.j 4.h 5.i 6.b, d, g , l 7.eExercise 2: Making a dialogue (Helen-A, Alice-B)A: So, Helen, do you think you could tell me something about the way our company is actually organized?B: Yes, our company is organized by 4 departments, including Production Department, Personnel Department, Marketing Department and Finance Department.A: Would you please tell me how each department is organized?B: Ok, each department consists of its own manager, personal assistant and 2 secretaries. And all these 4 departments are led by our managing director, David Burtion.A: Thanks, I will work as Alice Everett, Marking Managers personal assistant. Could you tell me my job responsibilities?B: Ok, you will work in marketing department, responsible for responding to correspondence and receiving and answering phone calls.A: Thank you for your introduction. Nice talking to you.B: My pleasure.Exercise 3: TranslationSupervised by Mr. Joe wan, the College Bursar, the Financial Manager Mr. Percy Li is heading the Finance Office and is in charge of all finance matters. Usually Finance Office is divided into three sections according its relationship and coherence, Cash management section, Accounts Section and Financial Management Section.Ms Amy Luo is the head of Cash Management Section and responsible for all cash management; Winnie Guo is for cashier business outside the office and Ada Lao is for reimbursement and payment. In the Financial Management Section, Ms Karmon is responsible for payroll and tax matters; Ms Lucy deals with tuition and scholarship; and Ms Deng LI works as a financial analyst and monitor.In the Accounts Section, Flora looks after bank bookkeeping and fixed assets management; Ryan is in charge of cost and expense.Text A Exercise 1: Answering Questions1. A board of directors is a body of elected or appointed persons who jointly oversee the activities of a company or organization. The body sometimes has a different name, such as board of trustees, board of governors, board of managers, or executive board. It is often simply referred to as “the board”.2. A chair leads the board of directors, presides over meetings, and leads the board to consensus from the disparate points of view of its members.3. A CEO:a. manages the organization in order to ensure compliance;b. manages day to day contact-writes press releases, etc;c. manages the organization;d. is responsible for policy implement action;e. is responsible for informing and guiding board on realistic and achievable goals;f. is responsible for implementation of strategic plans;g. delivers on short term goals;h. provides the board with relevant material with which to make policy level decisions;i. prepares annual budget;j. manages fund raising campaigns;k. liaises with auditors and provides all financial records;l. inputs to agenda for board meetings;m. liaises and manages relationships with the companys legal representatives.Exercise 2: True or False 1.T 2.F 3.T 4.F 5.T 6.T 7.FExercise 3: Describing Pictures When this picture comes to me, I remind myself of a role, chairman. Picture 1 tells us a chairman should be in charge of everything and everyone else should directly follow chairmans instructions, and we can clearly see that picture 1 has a simple structure “one-more”. However, we know, picture 2 has a clear structure organized by several departments and these departments are at the same time supported by their own sections. We can see that picture 2 has better organization than picture 1. For picture 1, to be “simple” in organization is to be difficult in management. 备注（教学反馈、教学心得等）手写讲稿时以章或单元为单位留出适当空间书写。第4周，第4讲次摘 要授课题目（单元/章、课 ）Unit 2 Company Structure【目的要求】Understand the dialogue and the passages.【重 点】Master the expressions in Useful Expressions.【难 点】Capable of answering questions at interview properly.【课时安排】Course Introduction: 1 hourDialogue & Useful Expressions: 1 hourText A: 1 hourText B: 1 hour【教学方法】讲授法/案例法/讨论法/演示法教 学 内 容Text BExercise 1: Answering Questions1. Job descriptions are essential and they are required for recruitment so that you and all the other applicants can understand the responsibilities.2. It allows you to clarify expectations with your employer and your boss.3. The process of writing job descriptions is actually quite easy and straight-forward with around 8-12 points.Exercise 2: Giving SuggestionsMartin, if I were you, I could alternate some points. First, I suggest you that you should state your general description of your job. Second, you should specifically list several points of your job responsibilities. Therefore, I would describe the job this way as followed: I work for the UK subsidiary of a Japanese company as a company secretary. I do lots of work such as arranging the meeting, receiving visitors, answering the phone, reviewing supplier and all other contact/ agreement, preparation fir agenda, minutes for meetings of the board of directors. This company is very Japanese in terms of the way its run. A new boss from Japan always has time for me and gives me lots of support.Exercise 3: Making a DialogueA: I know you work in this company as Sales and Marketing Director. Would you please tell me whom you should report to?B: I report to the CEO, or Managing Director, or General Manager.A: Oh, great! Could you explain something about your job responsibilities?B: My job mainly includes 5 parts, planning, organizing, coordinating, leading and controlling.A: Ur, you really handle a great task. But would you like to give me more description for your job?B: Ok, for planning, I plan marketing strategy, customer retention and development, sales of marketing resourcesfor organizing, I implement, for coordinating, I manage A: Thanks for your detailed introduction. Nice talking to you.B: My pleasure!Unit 3 DialogueStudents work in pairs and give performance in front.Useful ExpressionsStudents read the expressions, and understand what should be said under certain situation.Class Activities of Dialogue1. Exercise 1: Blank Filling.2. Exercise 2: Making a dialogue based on the scenario given on textbook.Dialogue Expression 处理方法关于对话Step1听力练习。教师先放对话原文，让学生回答几个基本问题：1. Whos calling?2. Whom is Amy Zheng calling for?3. Can Mr. Johnson answer the phone, why?4. Why is Amy calling?5. What detail does Amy want to make sure?问题很简单，主要锻炼一下学生听力。Step 2 :学生的presentation Step 3: 教师划出重点词组句子。给学生两分钟先背一下，一会和后面expression 一起检查关于ExpressionStep1以每一页为单位齐读（比领读省时间，而且句子简单，没必要领读）Step2 教师挑出其中需要注意的地方，简单提一下。然后进入下一页，齐读，挑需要点拨地方Step3：8分钟时间课堂背。并告知之后有比赛。背的方式是给一个情形就能说出用语 例如介绍自己，让对方等待Step 4: 竞赛。全班争取做成一个矩阵，教师让任意一行起立。教师说情形或汉语，学生说英语，最快说出来的坐下。以此类推，剩下最后一名同学的竖排全体起立。继续检测。站过2次以上的学生有小惩罚。（惩罚视班级情况教师决定，唱歌，表演节目，罚写单词，等等）3.备注（教学反馈、教学心得等）手写讲稿时以章或单元为单位留出适当空间书写。第5周，第5讲次摘 要授课题目（单元/章、课 ）Unit 3 On the Phone【目的要求】Understand the dialogue and the passages.【重 点】Master the expressions in Useful Expressions.【难 点】Capable of answering questions at interview properly.【课时安排】Course Introduction: 1 hourDialogue & Useful Expressions: 1 hourText A: 1 hourText B: 1 hour【教学方法】讲授法/案例法/讨论法/演示法教 学 内 容1.额外口语练习选定TextA方案Student report & Role play Topic：Telephone etiquette for the called party(Ask the students to explain in their own words and report by group, two students act the wrong parts out, other two students try to explain the problems and report the right ways) 作为一次课堂表现发言，有成绩。根据课本这个问题有七个要点，根据班级学生程度可以将问题分解给两或三个小组。例如Group 1. point 1,2,&3Group 2 point 4&5Group 3 point 6&7 (小竞拙见：类似信管物流等专业可以把整个问题较给这个小组，自动化网络等专业可以把问题分给两个小组。个别班级学生不积极，回答问题不多的，可以把问题分给三个小组。有时老师把问题设计得简单一些，学生就抢着回答了。不同单元可以难易交替。简单的就给那些不怎么回答问题的同学一个机会)Possible Answers1. Be Prompt Whenever Possible2. Greetings and MoodIts important to be upbeat and positive when answering the phone. Smile before you pick up the phone. Always greet the caller according to the time of day and identify yourself with either a first name or first name and surname, unless your company has a strict “no name” policy, and the company name followed by establishing the reason for the call.3. Be Preparedkeep a pen and pad handy4. Putting Callers on HoldFirstly tell them why and ask them if they object to being placed on hold. you should go back to the caller every minute or so, explain that youre still trying to put them through to X or get the information they need and ask them if they would still like to be put back on hold. And, you should repeat this every minute until either you can resolve the situation or they decide to try again another time. 5. Ending the CallBefore ending the call, you should always try to recap what youve discussed, 6.Passing on Messages to ColleaguesIf youve been asked to pass a message on to a work colleague, always do so as soon as possible. 7.Other Useful Tipsa. Never chew gum or be eating when youre answering the phone.b. Speak slightly more slowly on the phone than you would if you were having a general face-to-face conversation. c. It is not quite proper to always have calls of a personal nature. Therefore make sure you dissuade relatives and friends from calling you at work. 其他方案：不同文章适合不同方式：例如有些文章要点比较多可以用填表格形式。老师在黑板上划出表格大框，学生在下面讨论填。然后分小组回答。有些文章可以直接做成group presentation. 有些可以放一些恰当音频文件给学生听然后回答问题 ）2 TextA outline and tipsText A topic:Telephone etiquette for the called partyOutline1. Be Prompt Whenever Possible2. Greetings and MoodIts important to be upbeat and positive when answering the phone. Smile before you pick up the phone. Always greet the caller according to the time of day and identify yourself with either a first name or first name and surname, unless your company has a strict “no name” policy, and the company name followed by establishing the reason for the call.插入表演例子：ask one student (班级比较积极活跃的一名同学) to act with teacher. Teacher calls him and he answers twice, one is that he doesnt smile. Another is that he smiles. Other students are sure to figure out the difference, ask them to feel the difference3. Be Preparedkeep a pen and pad handy插入生活中的例子。There are pens and notebooks in nearly all the reception center/secretarys desk in the daily life. 4. Putting Callers on HoldFirstly tell them why and ask them if they object to being placed on hold. you sh