2012英语作文投诉信的核心词汇.doc

2012投诉信核心词汇1 complain v 抱怨eg: I am writing to you to complain about the poor service of your bookstore.2 trouble vt 麻烦 打扰eg:I am sorry to trouble you but I am afraid I have to make a serious complaint.我非常抱歉地打扰你，但恐怕我不得不做出一个很严肃的投诉。3 attention n 注意 关心 关注eg: I wish to bring your immediate attention to the poor services offered by your bookstore.我希望你能立即关注贵书店所提供给的不能令人满意的服务4 recur v重现；复发；重来 recurrence: n 循环；在发生；重现eg: I wish you would look into this unsatisfactory service and take steps to prevent the recurrence of this matter.我希望你能调查此事，并且阻止此事的再次发生。5 satisfy vt 满足 是满意 确保eg: I am not satisfied with the services offered by your bookstore.我对贵书店提供的服务不满意。6 situation 情形 境遇eg: In order to improve the current situation, I require you to take the following measures.为了改进目前的局面，我要求你们立即采取如下措施。eg: I feel something should be done about the current situation.我觉得必须要采取一些措施来改进目前的局面。7 high adj 该是的时候了eg: it is high time you took some measures to reverse the situation.该是采取措施扭转局面的时候了。8 investigate v 调查 研究eg: I wish that you would investigate (look into)the matter for me immediately and I also hope such things will never take place again.我希望你能立刻帮我调查这一件事情，我也希望此类事情不再发生。eg: I would be grateful if you could investigate the matter as soon as possible. And I am looking forward to an early reply.如能尽快调查此事件，我将不胜感激。我期待着您及时地恢复。9 change vt 更换 改变 兑换eg: please change a new one for me, otherwise I would complain to the Consumers Association.请贵方给我更换一个新的，否则我会投诉消费者协会10 refund v 退还 偿还eg: I would like to ask to refund, if there is no reply, I