team diversity 团队多样性 写手 试写.doc

Introduction In a functional team which has a great knowledge and experience diversity (Zhao Hui-qun, 2010) among team members, how to handle the contradiction produced by team diversity effectively plays an important part in daily management. According to the case, this essay will start with a analysis of the main diversity issue in the team, then it will give some advices for Rachel and Doreen in allusion to the problem the case mentioned. Following this, it will put forward some preventive measures against the occurrence of the situation.The main diversity issue in the teamThe case shows that there is a knowledge and experience diversity exists in this team, and the main issue is that members have a patchy understanding of what everyones function is, in other words, how this kind of diversity works.Actions should be takenRachel and Doreens divergency should be solved from both sides.As for Rachel, firstly she should be told that Doreens behavior was entirely inappropriate and some measures will be taken against this kind of demeanor. Then make Rachel have a look at some information about Doreens outstanding achievements and figures on her performance to have Rachel know that Doreen is a senior who deserves her respect and emulation.On the other hand, due to Doreens strong personality and her status in the business, a relaxative chat with Doreen would be suitable, keeping away from the details Rachel told, just making her know Rachels merit and the consequences of undermining products information in front of the customers.Preventive measuresActions above just stay on the surface, underlying causes must be eliminated so that the same situation will not happen again. So preventive measures as follows should be put on the agenda: to start with, contradiction always occurs due to a lack of communication. So any possible means should be tried to provide team members opportunities for airing views, suggestions, or even objections. For instance, hold more meetings, establish an online complaint board for them to speak their bosom freely. Second, set up a thorough evaluation system, including client relation, individual achievements, and peer review evaluation, and disclose the assessment result every week. This system can let team members know each other better, and turn discord into benign competition. Third, restrict an accurate demarcation of duties, letting members know exactly what they should do, what should not. In this way many disputes will be avoided. Moreover, in accordance with the situation in the case, some training about cooperation is of great necessary. The training should have an emphasis on a concept of holism and perspective taking. An overall objective can be given to make them know how to do teamwork better. Last but not the least, the team leader should set himself as a model for members. Showing enough respect for seniors and appreciation for youngsters could make this team more harmonious.Conclusion In conclusion, a team diversity has both pros and cons, but decades of research in both laboratory and field have shown that collaboration in this kind of team can help members with diverse knowledge and perspective excel in creative thinking and complex problem-solving(Mannix & Neale, 2005). So if some effective measures mentioned above are taken systematically, such team diversity can be made more favorable to the business.References:Zhao, H.Q. & Chen, G.Q.(2010). A Study on the Relationship among Team Diversity, Interaction Behavior and Team Learning Capability. Chinese Journal of Management