邮件写作EmailMem.ppt

电子邮件 E mail 电子邮件 E mail 通常包括三部分 邮件头 正文和签名 邮件头 包括发件时间 计算机自动完成 收件人的电子邮件地址 寄件人的电子邮件地址 计算机自动完成 日期 计算机自动完成 和主题行 正文 这是电子邮件的内容 它的书写方式和普通的信函一样 签名 写在邮件的最后 有时附有发件人的其他信息 如电话和其他联系方式等 From 发件人To 收件人Cc Carboncopy抄送Bcc Blindcarboncopy暗送 密送Subject 主题 TheTo field Thiscontainstheaddressesoftheprimaryrecipientsofanemail fromwhomyouwouldexpectaresponse ifany Inemail theCc commandisstraightforwardenough asitsays sendacopyofthemessagetoanaddressotherthanthemainrecipient theaddressthatyouplaceintheTo field Soifyouwanttosendamessagetomorethanonerecipient atleastoneaddresswillhavetogointheTo field TheotheraddressescanalsogointheTo fieldortheycangointheCc field Everybodygetsacopyofthemessage andallrecipientscanseewhoelsethemessagehasbeensentto BlindcarboncopiesareusedtosendacopyofanemailtoarecipientwithoutanyoftheotherrecipientsbeingawarethattheBcc drecipientgotacopyoftheemail Bccsays sendacopytoanotheraddress butinthiscase don tindicatetotherecipientthatyousentthiscopy Attachment 附件Thisisthenamegiventoafilethatissentwithanemail anemailattachmentcanbeanytypeoffileincludingimages photos documents zippedfiles folders etc Mostemailprovidershavealimitonthesizeoftheattachmentthatcanbesent also youcanonlysenduptoacertainamountofattachmentswitheachemail Reply 答复ReplytoAll 全部答复Forward 转发 HighPriority 高优先级NormalPriority 普通优先级LowPriority 低优先级 From xxshuo Time 2005 03 09 16 51 15To dinglun Subject RE greetingsDearXinglun Ireceivedyoure mailyesterday Youtoldmeyouwereverybusynow gettingreadyfortheexam Everydayyourteachergaveyoualotofpaperstodo Andyouworriedaboutyourlessons Youwereafraidoffallingbehindothersinthisexam Mydear don tbesoworried Youaredoingyourbest Ibelieveyou llgetgoodmarksinyourexam Evenifyoudon tdowellintheexam youdon tneedtobeworried bemuseyouhavetried andyouhavealongwaytogo NowI mgettingonwellwithmystudy Weareinthesamesituation Itrytodosomesports evensinging sothatIcanrelaxmyself Ithinkitisbetter Ihopeyoudoso Attachedpleasefindsomephotosofmetakenrecently Givemybestwishestoyourfamily Yours LiDong Sample1 From sunshine 01 ukTime 2005 03 12 16 58 07To helen z Subject CustomerServiceDearMr Shang Wegreatlyappreciateyourletterdescribingtheassistanceyoureceivedinsolvingyourair conditioningproblems Wearenowinourfifthyearofoperation andwereceivemanyletterslikeyoursindicatingahighlevelofcustomerservicesatisfactionregardingourinstallations Wearepleasedthatourtechnicalstaffassistedyousocapably Wewouldlikeyoutoknowthatifyouneedtocontactusatanytimeinthefuture ourengineerswillbeequallyresponsivetoyourrequestforassistance Thankyouagainforyourverykindmessage Yourssincerely GrantBensonChiefEngineer Sample2 E mailWritingTips UsespecificsubjectlinesAlwaysincludeasubjectlineinyourmessage Theseallowthereadertoprioritize search andfilethemessageappropriately Itisalsoimportanttomakeitmeaningful e g Meeting ImportantProductionMeetingWed 4Jan 2008 whichoneisbetter KeepmessagespreciseandtothepointEmailmessagesshouldrarelybelongerthanonepage Putimportantinformationinthefirstparagraphsothereadercanimmediatelydetermineitsurgencyandrelevance Formatthemessageintoeasy to readsectionsusingappropriatebulletsandparagraphbreaks Keeptoonesubject DoaspellcheckThisisamust DonotoverusemaildistributionlistsLimittheuseofdistributionlists astheinformationinyourmessagemaynotbeusefultoeveryoneonthem Usecautionwhenreplyingtodistribution listmessages ensuringthatyoureplyonlytothesenderandnottotheentirelist unlessareplytoallisappropriate IncludeyournameandtelephonenumberinthemessageAlwaysincludeyournameandalternativecontactinformationinyourmessage Thisallowspeopletocallorfaxyouinformationmoreeasily Trytokeepyoursignatureshort maximumsevenlines KeepmessagesinthreadformatThreadsareaseriesofresponsestoanoriginalmessage Usingthreadskeepstheoriginalmessageandreplytogetherandmakesiteasierfortheparticipantstofollowthechainofinformationthathasbeenexchanged Whenreplyingtomessages doagenuinereply whichwillre usetheexistingsubjectline Donotsendanewmessagewithanewsubjectline Bestregards MarkScottBusinessDevelopmentManagerABCCo Ltd Sales MarketingNo 123ChangningRoad Shanghai 200040 ChinaTel 862168004123Fax 862168004567 MakeiteasyandsimpleforpeopletoreadandreplyIfyouwantyouremailtobereadableatalltimesandatallplatforms plaintextisthewaytogo ChecksizeofattachedfilesBecarefulwithattachedfiles Ifindoubt askfirst andoffertoforwardtheattachmentsseparatelytointerestedparties Thisappliesevenmorewhenwritingtomailinglists 电子邮件常用缩写 TheBasicAbbreviationsoftheE mail 缩写完整形式汉语意思ASAPAssoonaspossible尽可能快地BTWBytheway顺便FYIForyourinformation供你参考PLSPlease请CUSeeyou再见CULSeeyoulater待会儿见 回见 再见TKS TNXThanks谢谢AFAIKAsfarasIknow据我所知AAMOFAsamatteroffact事实上BFNByefornow再见BRBBerightback去去就来F2FFacetoface面对面HHOKHaha onlykidding哈哈 开个玩笑HTHHopethishelps希望这能帮上忙IMHOInmyhumbleopinion依本人愚见IMOInmyopinion依我之见IOWInotherwords换言之LOLLaughingoutloud大笑ICIsee我明白了OICOh Isee噢 我明白OTOHOntheotherhand另一方面 电子邮件常用符号 TheBasicSymbolsofE mail 符号英语意思汉语意思 smile微笑 sadorangry伤心或生气 carenothingabout不在乎B asmilingfaceofaperson戴眼镜人的笑脸inglasses shedtears掉眼泪 Dhaw haw哈哈大笑 osurpriseorshock惊讶 震惊 psmilewithshowingone s吐舌头笑tongue raiseone seyebrow使眼色 SantaClaus圣诞老人 Memorandum 备忘录 Memo theabbreviationofmemorandum meaningwhatmustberemembered isafrequentlyuseddocumentinacompanyoranorganizationtoconveyinformationanddealwithbusiness Conciseandeasytoread amemousuallyincludesfiveparts i e To thereceiver From thewriter Subject thetopic Date thewritingdate andMessage themaincontents MEMORANDUMTo DepartmentManagersSubject In serviceComputerClassesFrom TrainingManagerDate 24November 2006FromMonday 10December computerclasseswillbeheldinthetrainingcenter Therewillbe2groups IntermediateLevel 8 30am 10 00am andAdvancedLevel 10 30am 12 00am P1easeencourageyourstafftoattendoneofthesessions Allteachingmaterialswillbeprovided Studentswillbeexpectedtodohomeworkandpreparationoutsideworkinghours P1easesendmeanamelistoft