商务英文接待之酒店接待全过程.doc

Business ReceptionA ： B ：C ： D ：1. Room reservationA：Advance ReservationsCan I help you？B：Yes，Id like to book a single room with a bath for my guest from the afternoon of June 8 to the morning of June 10A： Yes， we do have a single room available for this rateB： What is the rate， please？A： It is 100 per nightB： What services come with that？A： For 100 youll have a radio， a color television， a telephone and a computerB： That sounds not bad at allIll take itA：Very good Could you tell me your guests name， Miss， please？B： Yes， it is CherryA： How do you spell it， please？B： Its C-H-E-R-R-YA：C-H-E-R-R-YAnd what is your address，please？B：It is the No.1 ,Jinji RoadA：OK，so its the No.1 ,Jinji RoadB： Thats rightA： What about your telephone number？B：3698778 By the way， Id like a quiet room away from the street if that is possibleA：A quiet room away from the street is preferredWe look forward to your guests visitB：Thank you and good-byeA：Good-bye2. Airport receptionB：Excuse me, are you Cherry from Taiwan？ My name is Joanna，secretary of ApexTrading. Nice to meet you.C：Nice to meet you, how do you do?B：Im good. How is your journey?C：Not bad, thank you for pick me up.B：You re welcome. C：How is Vicky?(老板)B：Shes ok. But she didnt sleep well last night, cause she told me that she Miss you too much.C：I think she can get sound sleep today.B：Yes, right. So do you think we should go to your hotel first or go to my company directly? C：Whatever you want. You are my boss now.B：OK, lets go to your hotel. I think you need some rest a bit.C：Fine.B：Please follow me, we go and take the car at the exit.3. Hotel check-inA: Good afternoon. Welcome to The Baiyue Hotel. May I help you?B: Yes, Id like check-in for my guest, please.A: Certainly, Miss. May I have your and your guests name, please?B: Im Joanna, and my guests name is Cherry.A: Do you have reservation for your guest with us. Miss Joanna?B: Yes, from tonight.A: Just a moment please. Ill check our reservation record. Miss Joanna, Is that right?B: Exactly.A: Could you fill out the registration form, please?B: Fine .A: How would you like to make payment?B: By the credit card. A: May I take a print of the card, please?B: Sure, here you are.A：Thank you, Miss Joanna. Your guests room number is 503. A bell man will show you the room. Please enjoy your stay.4. In the companyB: Miss Vicky. Id like you to meet Miss Cherry, sales manager forSouthern Reflections of China.D: Its very nice to finally meet you, Miss Cherry. After so many phone calls and faxes. Id like you to havemy business card.C: Thanks very much, Miss Vicky. Please accept mine. andplease, call me Cherry. B: If you dont mind, Cherry, while you and Miss Vicky get acquainted, Id like to check the arrangements for the meeting.C: Youre certainly on top of things, Joanna.D: Youll find Miss Joanna is a force to be reckoned with at Apex Tradig.B: Thanks for the vote of confidence, Miss Vicky. Ill be right back. C: She appears to be a top-notch young lady, Miss Vicky. Talent and enthusiasm like that are hard to find.D: Dont I know it. Shes doing a great job for us. And please, call me Vicky.C: Vicky, can you tell me in a nutshell what the retail market is like in Guilin?D: Well, as per capita income goes up and up, the growth sector seems to be in the to-end.C: Retail is going upscale here? Guilin is certainly growing more quickly than I had imagined.D: Yes. Things certainly have changed since I was a girl. Weve developed very quickly.C: Do you think the trend will continue?D: I dont see why not. We do have