24 Motivation激励员工.doc

24. Motivation 激励员工1 Words and Phrases单词和词组satisfied满意的 team spirit团队精神attitude态度 ahard slog苦事rapport良好关系，和谐 molly coddle them宠着哄着他们horizon地平线 build up rapport建立良好关系emotional情绪化的 get away with anything做坏事而不受到惩罚affect影响 of the old school守旧的incentive动机，动力 look towards the silver lining看到曙光slump衰退 over the horizon在地平线上；即将来临momentum势头 hard to shake off很难摆脱innovation创新 a positive frame of mind积极的心态2 Sentences重点句型1. Youve hit the nail on the head. 您真是一语中的。2. Its a matter of listening to people. 这是指倾听别人的心声。3. Make people feel part of the team. 使人们感到自己是团队的一分子。4. We know youve got the experience. 我们知道你有经验。5. Are there any reasons for their attitude?他们这样的态度有没有什么原因呢?6. Do you have any ideas as to why that is?你知道是为什么吗?7. They dont seem to accept orders very well. 他们似乎不愿意接受命令。8. You all know that selling is an emotional business. 大家都知道销售是一个情绪化的行业。9. I dont need feedback；I know how to run the Section. 我不需要反馈，我知道怎么管理这个部门。10. I tell them what to do but，it just becomes a hard slog. 我告诉他们要做什么工作，但这变得很困难了。11. We all know we are going to have our ups and downs. 大家都知道会有高峰也会有低谷。12. There are too many outside factors affecting the market. 有太多外在因素在影响市场。13. What，by being nice to them and let them get away with anything?什么?就得对他们和颜悦色，然后他们犯了错误也不管?14. We sure hope thats right because，sales have been really tough lately. 我们确实也很希望看到曙光，因为最近销售变得真的很难。15. But，we must always remember，the only failure is in no longer trying. 但是我们必须永远记住，唯一的失败就在于放弃尝试。3 Dialogue 1A Manager talks to a Supervisor about employee morale in the Department. A: Are you satisfied with the performance of your people and their general attitude towards their work and the company?B: Well, no, not really. There doesnt seem to be much cooperation or team spirit in the Section. A: Do you have any ideas as to why that is?B: They dont seem to accept orders very well. I tell them what to do but, it just becomes a hard slog. A: That doesnt sound too good. Have you spoken to them and tried to find out if there are any specific reasons for their attitude. B: No, they get paid to do what theyre told, so why should I have to molly coddle them?A: Its not a matter of molly coddling them, its a matter of treating them as individuals and getting some feedback on the way they think. B: I dont need feedback, I know how to run the Section. A: We know youve got the experience, thats why youre a Supervisor but, if you want to get the best performance out of your people, you need to build up rapport. B: What, by being nice to them and let them get away with anything?A: No, thats not what I meant. Its a matter of listening to your people, making them feel part of a team, involving them in decision making and building up trust. B: I dont know. Im of the old school where the boss gives orders and the workers do as theyre told. 对话1 经理和主管讨论部门的士气问题A: 你对下属的表现和他们对工作、公司的态度满意吗?B: 这个嘛，不太满意。这个部门似乎没有多少合作精神和团队精神。A: 知道这是为什么吗?B: 他们似乎不愿意接受命令。我告诉他们要做什么工作，但是这挺困难的。 A: 听起来不太好啊。你跟他们谈话了吗?有没有试着找找他们这种态度的具体原因呢?B: 没有，他们做分配的任务是有钱赚的，所以我干嘛还得宠着哄着他们?A: 这不是宠着哄着的问题，而是应该把他们作为人来对待，从他们的思考中获得一些反馈。B: 我不需要反馈，我知道怎么管理这个部门。A: 我们知道你有经验，这也是你成为主管的原因，但是，如果你想让下属尽最大努力表现出色，就得和他们建立良好的关系。B: 什么?就得对他们和颜悦色，然后他们犯了错误也不管?A: 不是的，不是这个意思。我是指倾听你下属的心声，使他们感觉自己是团队的一部分，让他们参与决策，以此建立信任。B: 我不知道。我属于守旧派，认为老板下命令手下人就该服从。4 Dialogue 2A Sales Manager has a meeting to motivate his staff. A: Its been a tough time these past few months and thats why Ive called this meeting, so we can all look towards the silver lining thats just over the horizon. B: We sure hope thats right because, sales have been really tough lately. A: You all know that selling is an emotional business. We all know we are going to have our ups and downs. But, we must always remember, the only failure is in no longer trying. B: But, the current problem isnt really our doing. Theres too many outside factors affecting the market. A: To a certain extent, thats true. What we also need to realise is that its affecting our competitors the same way. B: So, how does that help us?A: It helps us by giving us the incentive to be innovative. We need to look at what were doing, to see what works and what doesnt and see how we can improve our approach. B: The current slump does generate a bit of depression which can be hard to shake off in front of a customer. A: Thats right, and thats why we have to stop the negative momentum and replace it with positive ideas. B: What do you mean? Do we need to get together and start swapping ideas and doing a bit of brainstorming?A: Theres nothing like sharing experiences with others and joining in a team effort. Brainstorming is a great way to start thinking in terms of innovation. B: Youve hit the nail on the head. We have to get back into a positive frame of mind and, maybe, brush up on our way of dealing with negative responses. 对话2 销售经理开会鼓舞士气A: 过去这几个月非常艰难，因此我召集大家来开这个会，想让大家看到即将到来的希望的曙光。B: 我们确实也很想看到曙光，因为最近销售变得真的很难。A: 大家都知道，销售是一个情绪化的行业，会有高峰也会有低谷。不过我们必须永远记住，唯一的失败就是败在放弃尝试。B: 可是，目前真不是我们的问题，有太多外在因素在影响市场。A: 在一定意义上，确实是的。不过要知道这些因素也同样影响着我们的对手。B: 那，这对我们又有什么帮助呢?A: 这为我们提供了创新的动力。我们需要关注正在做的事情，看看哪些是成功的哪些不是，然后看该如何改进我们的方法。B: 当前的经济衰退的确让人有点儿沮丧，这在顾客面前很难不表现出来。A: 是啊，因此我们要阻止这个消极的势头，用积极的观念去取而代之。B: 您的意思是?我们需要聚在一起、开始交换意见、做点儿集思广益的讨论工作?A: 没有什么能比得上分享经验和团结合作更好的了。集思广益是开始探索创新的好办法。B: 您真是一语见的。我们需要恢复积极的心态，改进处理消极回应的方法。5 Exercises A Vocabulary Drill 词汇填空练习1. It is good to catch people doing things _ . 2. People perform better if their _ is recognised. 3. _ human nature is essential for motivating people. 4. Motivation and morale go hand in _ . 5. Listening is the _ of good communication. 6. Morale is very _ and can be easily destroyed. 7. People who enjoy what they are doing _ good results. 8. Good _ is a factor in holding a team together. 9. Human _ are the most valuable asset of a company. 10. _ style is at the root of motivating an organisation. produce Understanding essence right morale Management hand contribution resources fragile B Reading Practice 阅读练习Dedicated and motivated employees are the lifeblood of an organisation and at the heart of good performance. Motivation is intimately tied in with morale which, in turn, hinges on how people deal with each other in the work place. Morale is a very fragile thing which can be easily destroyed by impatience, dishonesty, secrecy, inconsistency and a loss of integrity. On the other hand, it is the strongest glue that can bind a group of people together in striving for a common goal. There are no quick fixes, or easy solutions, if a companys morale is allowed to decay because, it destroys the motivation of the employees to perform to the best of their ability. A key element in motivating people is to make them part of the team and to recognise a job well done. If theyre not performing well they need assistance, not criticism or abuse. If people are going to work towards a common goal, they must know what that goal is and it is Managements responsibility to make it clear. Another element in achieving good company morale is to provide a work environment where people get satisfaction from the job they do and where they do it. If people enjoy coming to work because they want to come an