英语基本用语.doc

英语基本用语C：customer 顾客 S:Sales Clark 售货员一、招呼用语S：Good morning （afternoon/evening），madam（sir）。May I help you ？早上（下午/晚上）好，女士（先生）您买什么？C：We are just looking。 我们随便看看S：Fine。Please take your time 。好的。请慢慢看二、营业时间的说明C：What is your opening time ？你们几点开门？S：We open at 9：00AM。我们早上点开门C：You are open from what time to what time？（What is your business hours？）你们几点到几点营业？（你们的营业时间是什么时候）S：We are open from nine AM to ten PM。我们的营业时间从上午9点到晚上10点。三、听不懂时应付之道I beg your pardon ? / Pardon?请您再说一遍好吗？I am sorry .I did not understand you. Please wait a moment.抱歉，我不懂您的意思，请稍等。I am sfraid I can not say it in English.Just a moment ,please . 恐怕我不会用英语表达。请稍等。I am afraid I do not know. 恐怕我不知道。四、致谢与道歉C :Do you have umbrella? /I want to buy umbrella. 你们有雨伞吗？/我想买雨伞。S: We are sorry, but we do not have it now. 很抱歉，目前我们没有。S: Sorry.It is sold out.(It is out of stock.) 对不起我们卖完了。/没有存货了。S: I am sorry ,but I do not have your size . 很抱歉，我们没有您要的尺寸（型号）。C: Thank you very much. 非常感谢。S: You are welcome .Come again please. 不用谢。欢迎您再来。五、推荐商品C: Would you please help me to make a choice ? 你能帮我挑选吗？S: This is in fashion .Hou do you like it ? 这是现在流行的样式。您认为如何？C: Is there anything else ?May I see that ?(can you show me that ?) 还有别的吗？让我看看那个好吗？S: Here you are . 给你。S: What colour do you like ?(Which colour do you prefe ?)你喜欢什么颜色？（你比较喜欢什么颜色？）六、价格说明 （It is on saie）减价销售C: Can you make a reduction ? 能减价吗？S: They are 30% off . 这些减价（七折销售）。C: Can you make it cheaper than that ? 还能再便宜一些吗？S: Sorry .Our prices are firm . 对不起，我们的价格是固定的。S: What price range did you have in mind ? 您的预算在多少的价格范围内？C: No more than 1000 yuan.(Up to 1000 yuan. ) 不超过1000元。（最多1000元）七、达成交易C: Where shall I pay (for it )? 在哪付款？S: Pay at the cashiers , please. (you can pay the cashier). 请到收款台付款。C: How much are they altogether ? 总共多少钱？S: Thank you .I am taking your 100 yuan . 谢谢，收您100元。S: Here is your change . Please , check it . 这是找您的钱，请点一下。八、方向指示用语C: Where is the toy department ? 玩具部在哪里？S: It is on the fifth (first/second/third/fourth) floor. 在五（一/二/三/四）楼。C: Where can I find the rest room ? 洗手间在哪里？S: It is over there. 在那边。S: It is on your left (right). 在您的左边（右边）。S: I will show you the way. 我来告诉您怎么走。九、退换货用语C: I Would like to exchange this . 我想换一下这件商品。S: Sorry .We can not exchange discound sales goods. 很抱歉，我们不换打折商品。C: I would like to refund this. 我想退货。S: Do you have the receipt ? 您有小票吗？C: Yes , here you are. 是的，给您。S: We will refund your money. 我们退款给您。十、相关词汇颜色（color）black黑色 red红色 white白色 green绿色 yellow黄色blue蓝色 pink灰色 brown棕色 light浅色 dark深色皮 具realfur真皮 leather皮革 oxhide牛皮 sheepskin羊皮 pigskin猪皮belt腰带 crocodile-skin鳄鱼皮 patont leather漆皮 imitatio leather人造革wallet(purse)钱包 handbag手包 gloves手套 briefcase公文皮包travelling bag旅行包 suitcase手提箱饰 品necklace项链 ring(finfer)戒指 brooch胸针 ear ring耳环 pendant坠子stud饰扣 scarf围巾 kerchief方头巾 genuine真的 fake假的imitation仿制品 gold objects金器 silver objects银器 amber琥珀 agate玛瑙coral珊瑚 jade玉石 ruby红宝石 crystal水晶 turquoise绿松石数 字one一 two二 three三 four四 five五 six六 seven七 eight八 nine九 ten十 eleven十一 twelve十二 thirteen十三fourteen十四 fifteen十五 sixteen十六 seventeen十七 eighteen十八nineteen十九 twenty二十 thirty三十 forty四十 fifty五十 sixty六十sev