外贸常用语句

精品文档 欢迎语句Welcome to our company欢迎光临我们公司Is this your first visit to our plant第一次来我们公司吗？Is there anything you are particularly interested in?对我们的什么东西感兴趣？请对方询问Please feel free to ask any questions you want没关系，请随便问什么吧Please stop me if you have anything to ask有什么就随便问吧Just let me know if you have any questions还有什么问题吗？1.介绍个别部门Our Administration Department is over there我们的行政部在那边I will show you our Marketing Department我带你去看看我们的市场推广部Allow me to show you our showroom请允许我带你去看看展览室吧2.关于销路There is a great demand for this product这种产品很好销The goods are much in demand这种产品很热销This model is hot welcomeed by our clients这种产品深受我们的客户欢迎1. 议价Would it be possible to have changes in price?价格不能变了吗？I think the price is not competitive enough我想这个价格没有足够的 竞争力I am afraid the price is not acceptable恐怕我不能接受这个价格2. 还价We can reduce the price by 30% if your order is big enough如果你订购量够大的话价格可以降30%We can reduce our price to the level you suggested我们可以降低价格到你的要求介绍新产品This is our lastest model这是我们的最新模型Would you like to take a look at our new products?想看看我们的新产品吗？Have you come across this kind of products before?您以前见过这种产品吗？We highly recommend this kind of products我们极力推荐这中产品作出保证We guarantee that those misprinted user manuals will be replace我们保证这些印错的用户手册将被换掉We promise to deliver the goods before 4 oclock this afternoon我们答应您今天下午四点钟前把货送到Please let us know if the goods are not in good condition请告诉我们实话是否货物不好 解释原因Please understand we are processing your order as quickly as we can您应该知道我们正在尽快地赶工I will check and see what went wrong我来查查看错在那里It would be better if one of our engineers has a look at the machine如果当时有一个工程师看一下该设备情况会好得多Please accept our apologies for the delay送货迟了请接受我们的道歉I am sorry to hear that, there must be some errors in the production process很对不起肯定是生产工序出错啦询问详情What exactly is the problem?确实的问题是什么？Can you give me the order number?请告诉我订单号好吗？What is the actual quantity stated?实际的数量说明什么？讨论合约内容 When can we discuss the contract?什么时候我们可以商量签约 We would like to discuss the means of delivery detai我们想详细商谈送货条款 There are some points we have not worked out还有一些要点我们还没达成一致不能立即决定I can not give you a definte answer right now我不能马上给您一个明确的答复 Please let me think it over让我再考虑考虑周全吧Would it be all right to give you an answer this afternoon?下午再给您答复好吗？在签约之前 When can we sign the contract?我们什么时候签约？Are you ready to sign?您准备好签约了吗？Are you satisfied to the contract?对这合同满意吗？做好外贸的五步走 准备接待客户外贸人接待客户常用的商务英语 1.Excuse me. Are you Susan Davis from Western Electronics 对不起你是来自西方电子公司的苏姗戴卫斯吗 2.Yes I am. And you must be Mr. Takeshita. 是的我就是你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures 对不起请问你是从国家装置公司来的雷夫梅耶史先生吗 4.Im Dennis. I am here to meet you today. 我是丹尼斯今天我到这里来接你。 5.Im Donald. We met the last time you visited Taiwan. 我是唐纳德上次你来台湾时我们见过面。 6.Im Edwin. Ill show you to your hotel. 我是爱德温我带你去旅馆。 7.How was your flight Was it comfortable 你坐的班机怎么样还舒服吗 8.It was quite good. But it was awfully long. 班机很好就是时间太长了。 9.Did you have a good flight 你旅途愉快吗 10.Not really Im afraid. We were delayed taking off and we encountered a lot of bad weather. 不太好我们起飞延误了还遭遇了恶劣的气候。 11.How was your flight 你的航班怎样 12.Did you get any sleep on the plane你在飞机上睡觉了吗 13.Mr. Wagner do you have a hotel reservation 华格纳先生你预订过旅馆吗 14.No I dont. Will it be a problem 不我没有会有困难吗 15.I dont think so. I know several convenient hotels. Let me make some calls. 我认为没有我知道有几家便利旅馆让我打几个电话。 16.Ive made a reservation at the hotel you used last time. 我已预订了你上次住过的旅馆。 17.Weve booked a Western-style room for you. 我们已为你订了一间西式的房间。 18.Lets go to the station to get a train into town. 我们到火车站去乘车进城。 19.Does it take long to get into Taibei from here 从此地去台北要很久吗 20.Its about an hour. 大概要一个小时。 21.Well get a taxi from the station. 我们到火车站乘出租车。 22.Theres a shuttle bus we can use. 我们可搭乘机场班车。 23.Ive brought my car so I can drive you to your hotel. 我开车来的所以我开车送你到旅馆。 24.You must be hungry. Shall we get something to eat 你一定饿了我们吃点东西好吗 25.That sounds good. Lets get something at the hotel restaurant. I feel a little tired. 那太棒了我们就到旅馆餐厅吃点东西我有点累了。 26.Would you like to have some dinner你想吃饭吗 27.What would you like to eat 你想吃什么呢 28.Can I take you out to dinner Itll be my treat. 我带你出去吃饭好吗这次我请客。 29.If youre hungry we can eat dinner now. 如果你饿了我们现在就去吃饭。 30.Have you had breakfast yet 你吃过早餐了吗 31.Yes. It was delicious. 是的味道很好。 32.Good. Lets go to the office. 好的我们去办公室吧。 33.How is your room 你的房间怎样 34.Did you sleep well last night 你昨晚睡得好吗 35.Why dont we go to the office now为何我们现在不去办公室呢 36.Well start with an orientation video. It runs about 15 minutes. 我们将从一个电视简报开始大概放15分钟。 37.The tour will take about an hour and a half. We ought to be back here by 300. 参观大概要一个半小时3点钟以前回到这里。 38.Our new product line has been very successful. Weve expanded the factory twice this year already. 我们新的生产线非常成功我们今年已把工厂扩展了两倍。 39.Id like to introduce you to our company. Is there anything in particular youd like to know 我将向你介绍我们的公司你有什么特别想知道的吗 40.We have some reports to show you for background information. 我们还有一些报告向你介绍背景资料。 41.Is your factory any different from other plastics factories 你们工厂和其他塑胶工厂有何差别呢 42.Yes our production speed is almost twice the industry-wide average. 是的我们的生产速度是其他工厂两倍。 43.Id like to explain what makes this factory special. 我要向你说明本工厂的特性。 44.This is the most fully-automated factory we have. 这是我们的全自动化工厂。 45.Its the most up-to-date in the industry. 这是同业中最新型的。 46.Weve increased our efficiency by 20% through automation. 通过自动化我们的效率增加了20%. 47.Could you tell me the cost of production per unit 请你告诉我每件成品的生产成本好吗 48.Im afraid I dont know. Let me ask the supervisor in this section. 恐怕我不知道让我来询问一下该组的负责人。 49.Im not really sure about that. Mr. Jiang should know the answer to that. 关于那事我不敢确定蒋先生应该知道答案。 50.Let me direct that question to the manager. 让我直接问经理好了。 51.Im not familiar with that part. Let me call someone who is more knowledgeable. 那部分我不熟悉让我找专业人士来说明。 52.Yes Id like to know your daily production. 是的我想知道你们的日生产额。 53.Is there anything youd like to know你想知道什么 54.Is there anything I can explain fully有什么事情要我详细说明的吗 55.What did you think of our factories你认为我们的工厂怎样 56.I was impressed very much. 我有深刻的印象。 57.thank you very much for giving us your valuable time. 我们占用了你宝贵的时间非常感谢。 58.We have a small gift for you to take with you when you leave the factory. 你离开工厂时我们有件小礼物要送给你。 第1招 妥善安排会面的约定 当你计划到海外出差顺道拜访客户时必须先以书信通知对方。出国以前再以传真、邮件或电话向对方确认访问的日期和目的。如果是临时决定的拜访也要通过对方的秘书安排告诉她“Id like to make an appointment with Mr. Lee.”我想和李先生约见一次。让对方对你的造访有所准备才会有心情和你洽谈。 第2招 向沟通对手表示善意与欢迎 如果沟通是由你发起提供对手一切的方便能使沟通一开始便在友善和谐的气氛下进行。尤其是当你的沟通对手是远道而来的你热心地告知他“I will arrange everything.”我会安排一切。不但表现出你的诚意也能使他在不必顾虑食宿等琐事的情况下专心与你进行沟通。 第3招 沟通进行中应避免干扰 如果沟通的地点是在你的公司那么请叮咛你的部属勿在沟通过程中做不必要的干扰。因为过份的干扰会影响沟通的意愿和热忱。 第4招 遵守礼仪 沟通时仍然要遵守一般奉行的礼仪和保持良好的仪态这样可以增加人们对你的好感提高你的沟通效率。此外坐姿不良在对手讲话时左顾右盼都足以使人对体产生不良的印象而减低与你洽谈的兴致。 第5招 适时承认自己的过失 如果你明显地犯了错并且对别人造成或大或小的伤害一句充满歉意的“Im sorry. Its my fault.”对不起是我的错。通常能够获得对方的原谅。就算他实在很懊恼至少也能稍微缓和一下情绪。做无谓的辩解只能火上加油扩大事端。 第6招 抱怨不是无理取 以激愤的语气向人抱