企业培训_企业培训管理知识

Train the Trainer T3 010 HowToUseThisCourseware Toviewthiscourseonline InternetExplorer Ascrollbarisprovidedfornavigation Donotusethebackbuttoninthebrowseroritwilltakeyoubacktothestartofthecourse Tobestviewthecourse right clickthefirstslideandchooseFullScreen Netscape ThecoursewillopenupinPowerPoint ChooseView SlideShoworpressF5tostartthecourse ToviewtheSpeakerNotes Right clicktheslideandchooseSpeakerNotes ToaccesstheTableofContents ClickthebuttontoreturntotheTableofContents ChangeRecord CourseMissionStatement Thiscourseprovidesanoverviewofconceptsencounteredwithinatrainingenvironmentandinstructsthetraineeontechniquesandskillsrequiredforbeinganeffectivetrainerandfacilitatorwithintheclassroom TerminalObjectives Atthecompletionofthiscourse thetraineewillbeableto Identifyanddescribealearningprocess learningstyles andlearnercharacteristicsIdentifyandapplyappropriatetrainingstylesforthetrainingenvironmentApplyappropriatepresentationskillstoensureeffectivecommunicationandsuccessfultrainingdeliveryDevelopfacilitationskillstomonitortrainees participation obtainfeedback andimproveperformanceintheclassroomIdentifyandapplythetechniquesprovidedinmanagingtheclassroom TableofContents IntroductiontoTrain theTrainerLesson1 LearningStylesLesson2 Trainers AdultLearnersLesson3 PresentationSkillsLesson4 FacilitationSkillsLesson5 ClassroomManagementCourseReview IntroductiontoTrain the Trainer StylesinTraining Learning Instructing PresentationandFacilitation Presentationskillsinvolvestheabilitytocommunicateeffectivelycoursecontent Facilitationskillsinvolvetheabilitytocoach guide andmotivatethetraineeincomprehendingcoursecontent ManagingClassrooms Classroommanagementaddressesanumberofareas FacilitiesandEnvironment InstructionalAids MomentumandFlow Lesson1 LearningStyles Lesson1 Objectives TerminalObjective Identifyanddescribealearningprocess learningstyles andlearnercharacteristics IdentifymajorconceptsinthelearningprocessDescribefourmainlearningstylesListlearnercharacteristics Lesson1 EnablingObjective1 1 Knowledge Identifythemajorstepsthatoccurwithinthelearningprocess Situation Lesson1Concept LearningProcess Evaluation Experience Jarvis1987 Learningisachangeinbehaviorandcognitiveabilities Lesson1 EnablingObjective1 2 Knowledge Describefourlearningstyleswiththeirattributesandrelatedcharacteristics Exercise1 1a What sYourOrientation Exercise1 1a YourOrientation Lesson1Concept LearningOrientation ExperientialLearningCycle Lesson1Concept Kolb sLearningStyles Diverger ImaginativeAbilitySmallGroupDiscussionBroadInterests Converger PracticalApplicationTechnicalIssuesIndependent Assimilator TheoreticalModelsAbstractConceptsResearchOriented Accommodator Hands OnAdaptableIntuitiveProblemSolvers Lesson1Concept LearningStyle ExperientialLearningCycle Accommodator Diverger Assimilator Converger Lesson1Concept OtherStyles Reflective Impulsive WindshieldWiper Holistic SerialistDependent IndependentRegardlessoftheperspective LearningStylesVary Lesson1 EnablingObjective1 3 Knowledge Listthefivecommonlearnercharacteristicsandsomeoftheirattributes Lesson1Concept LearnerCharacteristics ReservoirofExperienceVolumeandDiversityReadinesstoLearnMotivation WIIFMOrientationtoLearningProblem centeredSelf ConceptRiskAssessmentDefenseMechanismsAbilitytoLearnStyleandProcessing Lesson1 Review ReviewQuestion1 Theobjectivewithinthelearningprocessis ReviewQuestion2 Listthefourlearningstylesandanattributeofeach ReviewQuestion3 Listfivelearnercharacteristics Lesson2 Trainers AdultLearners Lesson2 Objectives TerminalObjective Identifyandapplyappropriatetrainingstylesforthetrainingenvironment IdentifyfourinstructionalapproachesDescribethreeinstructionalstylesListthecharacteristicsoflearningDescribetheprinciplesinlearningIdentifythelevelsinlearning Lesson2 EnablingObjective2 1 Knowledge Identifythefourinstructionalapproachesandtheircharacteristics Lesson2Concept TheApproach Socialization Mentoring Lesson2 EnablingObjective2 2 Knowledge Describethreeinstructionalstylesandtheircharacteristics Lesson2Concept InstructionalStyles AuthoritarianDominatesprocessOne wayinformationflowLimitedparticipationDemocraticLearningiscollaborativeTrainer traineepromotestopicTwo wayinformationflowOpenparticipationLaissez faireLittledirectionDisorganizedTopic at hand Lesson2 EnablingObjective2 3 Knowledge Listfivecharacteristicsofadultlearning Lesson2Concept P E M A S PurposefulWIIFM ExperienceKnowtoUnknownTactile Auditory Visual MultifacetedProblem centeredPsychomotor ActiveDisplaybehaviorchange StylesPreferenceandorientation Lesson2 EnablingObjective2 4 Knowledge Listthesixprinciplesofadultlearning Lesson2Concept R E E P I R ReadinessEstablishpurposeExerciseRepetitionEffectPleasantrewardsPrimacyFirstimpressionsIntensityEngagingRecencySequencing Lesson2 EnablingObjective2 5 Knowledge Identifythethreedomainsoflearning Lesson2Concept C A P CognitiveKnowledgeAffectiveAttitudesandbeliefsPsychomotorPhysical Motorskills Lesson2 Review ReviewQuestion1 Listthethreeinstructionalstylesandacharacteristicofeach ReviewQuestion2 Whatarethefivecharacteristicsofadultlearning ReviewQuestion3 Listthesixprinciplesinadultlearningandanattributeofeach Lesson3 PresentationSkills Lesson3 Objectives TerminalObjective Determineandapplypresentationskillstoensureeffectivecommunicationsandsuccessfultrainingdelivery DevelopandapplycommunicationsandpresentationskillsDescribetheelementsforasuccessfulpresentation Lesson3 EnablingObjective3 1 Knowledge Developandapplycommunicationsandpresentationskills Skill Developandapplycommunicationsandpresentationskillswithinthetrainingenvironment Exercise3 1a WhyBadPerformanceOccurs Listallthethingsyoucanthinkofthatcontributetoapoorlydeliveredpresentation Turnthelistaround createpositivestatementsfromthenegativeones Younowhavealistofsomeofthequalitiesagoodpresentershouldhave Lesson3Concept PresentationPreparation WHOisattending HOWwillIknowtheyarelearning HOWdoIgetthemessageacross WHYshouldtheylearnthis WHEREamIdoingthis WHENamIdoingthis WHATdotheyneedtolearn Lesson3Concept Preparation cont d ThebasicplanThebeginning toexciteandintroduceThedelivery toinformandinstructTheend toconfirmandleavealastingimpressionOrTellthemwhatyou regoingtosayTellthemTellthemwhatyoutoldthem Lesson3Concept TheBeginning IgniteNeedTitleRangeObjective INTRO Lesson3Concept TheBeginning cont d Self introductionGreetIdentifyQualifyTopicTimeSurprisesQuestions Lesson3Concept Presentation TheDelivery Werememberonly Lesson3Concept DeliveryAttitude cont d YourattitudeFirstimpressionsmatterPeopleassociateattitudeandappearancewithqualityofwork Lesson3Concept Posture Delivery cont d Yourposture Feet HiptoshoulderwidthWeight Balanced notrockingShoulders SquaretoaudienceArms Usesimplegesturesinaccordancewithwords keepsattentionanddissipatesnervousenergy Movement MovearoundtheroomwithpurposePocket Ahandinthepocketcreatesaninformalstyle Butdonotplaywithkeysorcoins Lesson3Concept TheDelivery cont d YoureyecontactWhereFocusononeindividualatatimeHolduntilcompletedthoughtorphraseRandomize 3 seconds KeepbodylanguageconsistentBenefitsOne on onecommunicationsimulationReduceanxietyConfidentappearancePace Lesson3Concept Voice Delivery cont d YourvoiceClearLoudAssertivePause Lesson3Concept Humor Delivery cont d HumorAppropriateforthetopicandNEVERoffensiveNohumoraboutnames nationalities etc StopusinghumorifyouraudienceisunresponsiveAvoidjoke bookhumor originalityisbestGetyourtimingrightBespontaneous takeadvantageofthemoment Lesson3Concept TheEnd Summarizethekeypoints theobjectivesMakeyourfinalclosingstatementinsuchawaythatyourmessageisdrivenhome Lesson3 EnablingObjective3 2 Knowledge Describetheelementsforasuccessfulpresentation Skill Applytheelementsforasuccessfulpresentationwhendeliveringatrainingclass Lesson3Concept SuccessfulPresentations YouunderstandtheneedsofyourtraineesYouknowyoursubjectYouhaveplannedyourpresentationYouhaverehearsedproperlyYouareconfidentinmannerandstyleYouhaveeffectiveclassroommanagementskills Lesson3Concept ElementsforSuccess Timemanagement Practice Motivation Classclimate Lesson3Concept Timing StartontimeBeconsistentwithtimingTrackcontentperiodicallyDevelopcontingencyplaniftheclassisrunningearlyorbehindBeflexible butpragmatic Lesson3Concept ClassroomClimate FirstimpressionscountHavecourseclearlyidentifiedHaveyournameprominentlydisplayedUsetrainees namesRefertotrainees ideasandexamplesMaintaineyecontactThankthemforattentionandparticipation Lesson3Concept Motivation BepositiveSetrealisticgoalsExampleenthusiasticbehaviorPracticemakes perfect Lesson3Concept Practice PRACTICE PRACTICE PRACTICE DonotbetooformalAnticipateproblemsandhavesolutionsRelax Lesson3Concept MakingTrainingStick AuditoryVisualKinesthetic Lesson3 Review ReviewQuestion1 Whataresomeofthebasicconsiderationswhenpreparingforacourse ReviewQuestion2 Whichpresentationapproachassuresthatthetraineewillretainthemostinformationfromalearningexperience ReviewQuestion3 Themostimportantandessentialaspectwhenpreparingtopresentacourseisto Lesson4 FacilitationSkills Lesson4 Objectives TerminalObjective Developfacilitationskillstomonitortrainees participation obtainfeedback andimproveperformanceintheclassroom ListthecommonfacilitationskillsandtheircharacteristicsDescribethecommonfacilitationsituations Lesson4 EnablingObjective4 1 Knowledge Listthefourcommonfacilitationskillsandtheircharacteristics Lesson4Concept SkillTypes AttendingObservingListeningQuestioning Lesson4Concept Attending Presentyourselfinamannerthatshowsyourinterestsinthetopicandthetrainees BuildrapportCommunicatetraineevalueNotenon verbalbehaviors Lesson4Concept Observing Thisskillhelpsyouassesshowwellthetrainingisbeingreceived ObservetheirbodylanguageEvaluateandmaketheinferenceAdjustappropriately Lesson4Concept Listening Thisskillprovidesyoutheopportunitytoverifythetrainees understandingofthecontent Listeningalsoprovidesyouthewiththefeedbackonhowthetrainingisbeingreceived ListenfirstforcontentandmeaningParaphraseifnecessaryforclarificationObserveandusenon verbalcuesObserveanduseverbalcuesLetthemfinish Lesson4Concept Questions Questionshelpsyoudetermine WhatthetraineesalreadyknowHowthetrainingisbeingreceivedEnablethetraineestoassesstheirlevelofunderstandingThreeskillsassociatedwithquestionsare AskingquestionsHandlingtraineeanswerstoquestionsRespondingtotraineequestions Lesson4Concept Questions Openvs ClosedOpenquestionsarephrasedforaresponsethatmightfacilitatediscussion Classcontrolsanswers Closedquestionsarephrasedforaspecificanswer Thetrainercontrolsanswer Overheadvs DirectOverheadquestionsareaskedtotheclassasawhole Directquestionsareaskedforparticipationorexpertopinion Lesson4Concept QuestioningTips ShouldbedevelopedwhendevelopingyourcontentShouldbebriefShouldbeatvariousdifficultylevelsShouldseektoinvolvealltraineesShouldalwaysrestateandpointoutpositivesfromresponses Lesson4Concept HandlingAnswers UsepositivereinforcementforcorrectanswerAcknowledgetheeffort Usepositiveorneutralacknowledgementforanincorrectanswer Respondinafashionthatmaintainscontinuityandpace Lesson4Concept RespondingtoQuestions ProvidetheanswerRedirectthequestionDeferthequestionREMEMBER Thewayyouhandlethequestionandanswerprocessinitiallysetsthetoneandtheenvironmentforcollaborativelearning Lesson4Concept ManagingDiscussions Discussionisanexchangeofopinionsandfeelings Listeningistwo thirdsofadiscussion Opinionsareneitherrightnorwrong Everyonemaycontribute Apre determinedobjectivemustbeset Lesson4 EnablingObject4 2 Knowledge Describefourcommonfacilitationsituationsencounteredwithinatrainingenvironmentandhowtomanagethem Lesson4Concept Whento Commonfacilitationscenarioscaninclude EnlistingparticipationandmotivatingGuidingandrewardingdesiredperformanceCorrectingerrorsormisunderstandingsResolvingissues Lesson4Concept Participation Variouslevelsoftraineeparticipationcanbeexpected Keyintheprocessistheabilityoftheinstructortoidentifytraineesthatneedsupportandmotivationtomeettheobjectivesofthecourse Lesson4Concept Guiding Thelearningenvironmentprovidestheopportunitytoobtainthedesiredperformancebythetrainee Guidingthe willing or confused motivatesandrewardsallparticipants Lesson4Concept MisunderstandingsorErrors Teach WhenthetraineedoesnothavetheknowledgetorespondorexecuteCoach WhenthetraineehastheknowledgebutishavingdifficultyapplyingtheknowledgeCounsel Whenthetraineehastheknowledgeandknowstheyhavemadeanerror Lesson4Concept IssueResolution Observebodylanguage facialexpression eyecontact andvocalexpressionDecideifthesituationwarrantsactionDetermineappropriateactionTakeactionandfollow through Lesson4 Review ReviewQuestion1 Listthefourfacilitationskilltypes ReviewQuestion2 Whatthreeconditionscanbedeterminedbyusingquestions ReviewQuestion3 Listthecommonfacilitationscenarios Lesson5 ClassroomManagement Lesson5 Objectives TerminalObjective Identifyandapplythetechniquesprovidedinpreparingandmanagingtheclassroom ListandpreparethesupportrequirementsfortrainingDevelopyourstrategyforconductingtrainingandmanagingthetraineesPreparerequiredvisualaids Lesson5 EnablingObjective5 1 Knowledge Prepareandlistthelogisticalsupportrequirementsfortraining Lesson5Concept BePrepared Useofachecklistassuresthatyoursupportrequirementsareinplace Itemstoconsiderinclude Siteinfrastructure rooms seating location etc TraineeinformationCoursematerialTrainingaidsavailableandwork e g computers audiovisual flipchart markers pointers namecards pens notepaper Contactinformation trainersandtrainees Contactsforsiteandsystemproblems Lesson5Concept Contingencies Bepreparedfortheunexpectedwithcontingenciesthataddressissueslike IfthePCsfailbeforeorduringtheclassIfthelogonsdonotworkIftheSAPR 3trainingsystemisuncooperativeIfhardcopiesarenotavailableIfyourtraineesareanoshow Lesson5 EnablingObjective5 2 Knowledge Developyourstrategyforconductingtrainingandmanagingthetrainees Lesson5Concept BeforeBeginning Rehearseyourtiming pace process andproceduresArriveearlytopreparetheroomCheckandadjustroomtemperatureandlightingDistributecoursematerial pencils etc TestaudiovisualequipmentandothertrainingaidsVerifythatallPCsareworkingproperlyCheckInternetaccessonthePCsCheckSAPR 3access Lesson5Concept StartingOut IntroduceyourselfandyourbackgroundIntroducethecourseHavetraineesintroducethemselvesandtheirbackgroundChecktheattendancelist fillinattendancesheetsReviewthe house rulesExplainthecourseagendaStartyourtrainingonschedule Lesson5Concept Delivery IntroducetopicRecognizein classresourcesCoverobjectivesEstablishimportanceandrelevanceInstructwithconciseinformationUseexamplesanddemonstrateFacilitateexercisesAnswerquestionshonestlyDeferchallengingquestionstothe parkinglot Providefeedbackoftenandwhenappropriate KNOWLEDGE Lesson5Concept TheEnd Summarizethekeypoints objectivesAssurecapabilitiesinconductingtransactionsGivefollowupassistanceifneededShutdownallAVequipmentCompletethefeedbackforms Lesson5Concept ChallengingTrainees Managingthetrainingenvironmentmayrequirehandlingthechallengingtrainee Bepreparedforthe Know it allCombativeCondescendingQuestionerEmotionalQuietmouseChronicallylateConversationalist Exercise5 1a HandlingChallenges Usethebehaviorofthepreviousslideasexamples discusstheapproachesyouwouldtaketohandlethesechallengingtrainees Shareyourthoughtswiththeclass Lesson5 EnablingObjective5 3 Knowledge Identifyandpreparethevisualaidsrequiredforthetrainingsession Lesson5Concept AVEquipment UsingvisualaidsBefamiliarwiththetechnology e g computers orin focusprojectors etc PointtovisualFaceaudienceSpeaktotopic donotreadverbatimDimlightsasneeded Lesson5Concept ChartsandBoards Useflipcharts greaseboards TocaptureclassspecificinformationTocapturequestionstobeansweredRememberto UnderlineandhighlightkeypointsPrintclearlyAvoidbottom ofpageUsecolorsifpossible Lesson5 Review