生产制度表格_统计流程控制

1 ManufacturingQualityManagement 生產品質管理 Outline QualityDefinitionHouseofQuality HOQ ApplicationStatisticalProcessControl SPC 統計流程控制TheCostofQuality品質成本QualityExpertsandKeyConceptsTQMQualitycircleSixSigmaISO9000 吳明泉博士2007 2 IT SinManufacturing DefinitionofQuality Conformancetorequirements與需求相符 meetingwrittenspecifications 吳明泉博士2007 3 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality4 ASimpleHOQ HouseofQuality Matrix Amatrixdefinestherelationshipbetweentherequirementsofcustomerandproductcharacteristic 吳明泉博士2007 IT SinManufacturing Quality5 AnexampleofHOQMatrix Customer srequirements productcharacteristic 吳明泉博士2007 IT SinManufacturing Quality6 ADetailedHOQ 客戶對商品之認知及比較 產品特性相互關係 重要性 技術評估及目標值 AnexampleofDetailedHOQMatrix 吳明泉博士2007 7 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality8 LinkedQualityFunctionDeployment QFD 品質功能部署Matrices 品質屋組件選用流程規畫生產需求 QualityFunctionDeployment QFD 品質功能部署之優點 常用之工具 製造及服務業皆然有系統的暸解客戶需求 並轉換成技術需求 便於提早確定產品特性 降低修改設計的風險 減少產品之前置時間 利於單位間之協調與合作可借以開發出新產品 吳明泉博士2007 9 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality10 統計流程控制StatisticalProcessControl SPC OutofControl 吳明泉博士2007 IT SinManufacturing Quality11 都在區間內 且接近平均值上下比例大至相同無不常之型態 統計流程控制StatisticalProcessControl SPC inControl TheCostofQuality品質成本 Costofconformance COC deliveringproductsthatmeetrequirementsandfitnessforuse達到完成品符合需求 並適合使用所耗費的成本Costofnonconformance CONC takingresponsibilityforfailuresornotmeetingqualityexpectations負擔失敗或未能與品質期望相符責任的成本 吳明泉博士2007 12 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality13 CostofQuality FiveCostCategoriesRelatedtoQuality Preventioncost thecostofplanningandexecutingaprojectsoitiserror freeorwithinanacceptableerrorrange 預防成本 Appraisalcost thecostofevaluatingprocessesandtheiroutputstoensurequality 鑑定成本 Internalfailurecost costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct 內部錯誤成本 Externalfailurecost costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer 外部錯誤成本 Measurementandtestequipmentcosts capitalcostofequipmentusedtoperformpreventionandappraisalactivities 衡量與測試設備成本 吳明泉博士2007 14 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality15 品質成本 傳統vs 現在觀點比較 ModernQualityManagement requirescustomersatisfaction客戶滿意preferspreventiontoinspection預防勝於檢驗recognizesmanagementresponsibilityforquality確認品質管理的責任 吳明泉博士2007 16 IT SinManufacturing QualityExperts DemingwasfamousforhisworkinrebuildingJapanandhis14points戴明十四點管理原則JuranwrotetheQualityControlHandbookand10stepstoqualityimprovement裘蘭 品質改善 CrosbywroteQualityisFreeandsuggestedthatorganizationsstriveforzerodefectsIshikawadevelopedtheconceptofqualitycirclesandpioneeredtheuseofFishbonediagrams石川馨 品管圈 及 魚骨圖 Taguchidevelopedmethodsforoptimizingtheprocessofengineeringexperimentation田口玄一 品質工程 Feigenbaumdevelopedtheconceptoftotalqualitycontrol魏根堡 全面品質控制 吳明泉博士2007 17 IT SinManufacturing 吳明泉博士2007 IT SinManufacturing Quality18 FishboneorIshikawaDiagram 吳明泉博士2007 IT SinManufacturing Quality19 QualityCircle品管圈 組織訓練問題辨認問題分析解決報告 吳明泉博士2007 IT SinManufacturing Quality20 NormalDistributionandStandardDeviation常態分配與標準差 吳明泉博士2007 IT SinManufacturing Quality21 SixSigmaandDefectiveUnits DMAIC Define Definetheproblem opportunity process andcustomerrequirementsMeasure Definemeasures collect compile anddisplaydataAnalyze ScrutinizeprocessdetailstofindimprovementopportunitiesImprove GeneratesolutionsandideasforimprovingtheproblemControl Trackandverifythestabilityoftheimprovementsandthepredictabilityofthesolution 吳明泉博士2007 22 IT SinManufacturing TotalQualityManagement TQM CustomersDefineQualityQualityLeadershipandResponsibilityStrategicplanningContinuousImprovementCooperationStatisticalmethodsEducation 吳明泉博士2007 23 IT SinManufacturing QualityCertification 品管認証 ISO9000