酒店侍酒师岗位职责

Sommelier 侍酒师侍酒师 Room to have a great start 成功的开始成功的开始 Hotel Level 酒店等级 酒店等级 IV V 四四 五五 Department 部门 部门 Food up sell when taking orders 为酒吧客人提供鸡尾酒和餐单上的项目 点单时向客人推销 叮叮小文库 2 Perform pre and post shift side work Stock service station Fold and stack cocktail napkins and prepare bowls of bar snacks 工作前后的准备和收尾工作 清点服务站 折叠鸡尾酒餐巾和准备酒吧零食 Record order on guest check and ring up on pre check register or according to hotel procedures Complete customer payment transactions according to cash and charge procedures 在客人帐单上进行记录 登录帐号或按酒店程序进行工作 按现金收款程序完成顾客的付款 Clear and clean tables in a prompt and efficient manner Clean and or wipe down stools tables chairs walls windows mirrors and floors as necessary Empty trash and ashtrays 高效快速的清理和清洁餐台 需要时清理和抹擦废物 桌椅 墙壁 窗户 镜子和地面 清倒垃圾 Assist Bartender in preparation of fruits and garnishes may assist Bartender in setup and replenishment of appetizers or happy hour buffet if applicable 协助吧台侍应生准备水果和装饰品 必要的话 协助吧台侍应生摆放和补充开胃品或 快乐时光 的自助餐台 Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease notify management of incidents involving excessive alcohol consumption or impaired condition of customers check identification whenever age of a guest requesting an alcoholic beverage service is questionable 监督客人的行为和酒精饮品消耗量从而决定什么时候应控制客人的酒精量 将因酒精过量而引发的事故或 客人的受伤程度汇报给管理层 在对饮用酒精饮品的客人的年龄有质疑时检查客人的身份证 Alert Management of any service and or safety issues Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction 警告管理层有关服务或安全的事宜 按照设定的指导纲要进行适当的补救服务以确保客人的满意度 Perform other duties as assigned 完成分配给的其它工作 ACCOUNTABILITY 责任范围责任范围 Number of employees supervised 管理的员工管理的员工 Direct N A 直接 无 Indirect N A 间接 无 叮叮小文库 3 Annual Operating Profit Payroll Budget 年度经营利润和薪金预算年度经营利润和薪金预算 N A 无 Key Metrics 主要绩效指标主要绩效指标 Completion of assigned tasks 完成分配给工作的情况 Decision Making Responsibilities Decision Rights 决策职责决策职责 决策权决策权 N A 无 QUALIFICATIONS AND REQUIREMENTS 任职要求任职要求 Required Skills 技能要求技能要求 Demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company 完全代表酒店 品牌和公司与顾客 员工和第三方交往的能力 Alcohol awareness certification and or food service permit or valid health food handler card as required by local government agency 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证 Able to read and write English 能够读写英语 Qualifications 学历 High School or Vocational Certificate in Hotel Management Food Beverage or related field 高中或酒店管理 餐饮或相关领域的职业证书 Experience 经历经历 叮叮小文库 4 1 years related experience or an equivalent combination of education and experience Knowledge of liquor brands beer wine champagne non alcoholic beverages designated glassware preparation methods and garnishments preferred 1 年相关工作经历 或与此相当的教育和相关工作经验结合的背景 具有酒类品牌 啤酒 香槟 非酒精 饮料 专用玻璃器皿 准备方法和装饰品知识者优先考虑 The statements in this job description are intended to describe the essential nature and level of work being performed They are not intended to be ALL responsibilities or qual