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21SecretstoBecomingAGoodSpeaker Kai FuLeeManagingDirectorMicrosoftResearch China 1 WePresentEveryDay Notjustconferencetalks ProductgroupmeetingsBillG TABmeetingsPreambletoademoConvinceaproductgrouptobeinterestedPresentpatenttoalawyerPresentagroupresultatoffsite Elevator talks 2 ButI mnotgoodatit Presentationskillscanbeacquired Examples BillGatesKai FuLee 3 WhatYou llLearnToday CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ A21secretstobecomingagoodspeaker 4 WhatisCommunicationSkills Verbal wordsspoken Vocal tone range appeal credibilityofvoice Visual physicalappearance clothing gestures eyecontact 7 38 55 5 Withouteffectivedelivery aspeechofthehighestmentalcapacitycanbeheldinnoesteem Witheffectivedelivery evenonewithmoderateabilitiesmaysurpassthoseofthehighesttalent Cicero Themanwhocanthinkanddoesnotknowhowtoexpresswhathethinksisatthelevelofhimwhocannotthink Pericles TheImportanceofCommunicationSkills 6 CommunicationSkills Fake MostimportantfactorisPASSION Ifyou repassionate yourvocal visualskillswillcomenaturally Passioncouldcomefromsubject experience orenvironment Thereisjustonesurecureforbadspeeches Gettrulyexcitedonthesubject and99percentofthefaultsofyourspeakingwilldisappear RobertMontgomery Butthereareskillstobelearned Likereading writing typing Mustlearnthis ifyouwantyourworktobeunderstood 7 VerbalSkills Besimpleandclear Don tramble Stoptothinkifyouneedto Exampleone DanQuaylecelebratesdemocracy Exampletwo DanQuayletryingtosay Amindisaterriblethingtowaste 8 VerbalSkills Speakingisnotlikewriting Usesimplewords Don tusecomplexsentences Canyouunderstandthis Don tuseambiguouswordsinspeech 9 VocalSkills Project resonateyourvoice No UM sand ER s Pauseinstead Silenceisatool Todrawattention 10 VocalSkills Playyourvoicewithpitchandtempo Toamplifyapoint slowdown speakloudly exaggerateinotation pauseintherightplaces Youareright Iamwrong StalintoTrotsky Asknotwhatyourcountrycandoforyou askwhatyoucandoforyourcountry JohnF KennedyBADEXAMPLE Iwelcomethiskindofexamination becausepeoplehavetoknowwhethertheirpresidentisacrook Well I mnotacrook RichardM NixonDon tuseiteverywhere 11 VocalSkills Samemessage manywaystodeiver JohnKennedy Youneedtocontributetoyourcountry Asknotwhatyourcountrycandoforyou askwhatyoucandoforyourcountry Quaylevs BensonDebate Quayle IhaveasmuchexperienceintheCongressasJackKennedydidwhenhesoughtthepresidency Answer1 JackKennedyisbetterthanyou Answer2 Senator IservedwithJackKennedy IknewJackKennedy JackKennedywasafriendofmine Senator you renoJackKennedy 12 VocalSkills Enthusiasm Passion Enthusiasm Ifyou renotpassionate whyshouldwecare Example MartinLutherKingIhaveadream ThatonedayThisnationwillriseupLiveuptothetruemeaningtoitscreed Weholdthesetruthstobeself evidentThatallmenarecreatedequal 13 VisualSkills VisualSkills THEmostimportantAppeartrustworthy respectful USElection1960waswononvisualskills ComponentsofVisualSkillsEyesBodyHandsFace 14 VisualSkills Eyes Lookforwardataudience trust Don tshifteyeballs don tlookincorner Don tlooktoomuchatcomputerscreenoryournotes Lookatpeople sfaces noteyes 3 6secondsperperson Shiftrandomly Nod smile usefacialexpression 15 VisualSkills Body Standupwhentalking Walkaround informal Don t Rock shake leantoomuch 16 VisualSkills Hands Gesturecomplementstalk Shouldcomenaturally withoutthinking Makesuretheymatch NeedtoexaggeratealittleEspeciallywithlargeaudience Don tfidgetorputinpocket Videotapewholetalk watch 17 VisualSkills Face Showemotion Mostofthetime Icarealotaboutthis Ireallybelieveinthis Ilovemywork Sometimes inresponsetoquestions ThisisthemostoutrageousthingI veeverheard Iwillhavenothingtodowiththis 18 WhatYou llLearnToday CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ A21secretstobecomingagoodspeaker 19 PreparingtheTalk AlwaysOVERPREPARE Preparationincludes Researchingthebackground Organizingthetalk Writingtheslides Rehearsingthetalk Lastminutethings 20 ResearchingtheBackground Whenyou reinvited findout Howlongisthetalk What sthetopic Saynoifyoudon tcareaboutthetopic Who stheaudience Onceyousayyes youareCOMMITTEDtodoagreatjob 21 OrganizingtheTalk You rethesalesman Firstlessonforsalesmen Tellthemwhatyou regoingtosay Sayit Tellthemwhatyousaid Verysimilartoyourpaper 22 TheCentralMessage it Peoplewillnotremembereverything HaveONEclearwalk awaymessage Whatdoyouwantpeopletorememberin3months Theanswertothequestion Howwasthetalk Repeatit 23 TheOpening Saysomethingprovoking Givea veryshort outline overview 24 TheSubstance Logical Convincing Helpthemrememberthemessage Anticipatedoubts removethem SmoothtransitionsDon tlosetheaudienceOKtore orderthesub topics Keeprepeatingthemessage 25 TheEnding EndwithaBANG Repeatthemessage Saythankyou 26 WritingtheVisuals PowerPoint Prepation 80 time Firstprepareoutline recommend Word Thenmodifyoutlinefor Logiconvincing flow transitions ActualSlideWriting 20 time Shouldcomealmostdirectlyfromtheoutline 27 UseofVisuals PowerPoint Visualsonlysupportyourtalk Spendmoretimeonyourtalk Simpleandclear1idea 3sub concepts 6lines Readable Big color coordinated Don treadfromtheslides 28 WhatifTalkisComplex Don tlosepeople Usegrayedoutoutline Ifideaiscomplex Tryreallyhardtoavoidcomplexslides but Ifyoumustuseit uselayers preventread ahead lackoffocus Remembertochangeslidesforprinting Example 29 Ifyoumustusecomplexlayers agoodexample ContentServer ProxyServer Clients 30 UseofDemos Multimedia Keepsthetalkinteresting Don toverdoit Shouldbetiedtocontent Ordering 2 N N 1 N 2 3 1 31 RehearsingYourTalk Record listentoeverytalkatleasttwice Record Best PowerPointfeatures OK Taperecorder Mustdosometime VideoAskexperiencedspeakertocritique Improve Style logic timingperslide 32 GettheTimingRight Runningoutoftimeisadisaster Writehowmuchtimeshouldremainoneachslide 33 Afteryou remoreexperienced Nolongernecessarytorecord Everynewtalkstillmustberehearsed Bringnotesifyouaren tconfident 34 JustBeforetheTalk Preparesomethingmatchingtheoccasion Makesureyou renottootired Getenoughsleepthepreviousnight Drink3cupsofcoffee 35 WhatYou llLearnToday CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ A21secretstobecomingagoodspeaker 36 DeliveringtheTalk Overcominglanguagebarrier Overcomingnervousness ArtofGoodOpening ending HumorAudienceparticipation 37 OvercomingLanguageBarrier PerfectEnglishnotnecessary Knowyourlimitations Don tusefancywords complexsentences Don ttakeanychanceoflookingsilly OKtobringcheatnotes 38 Outline Script Alwaysmakeanoutline PowerPointnotes WordOutline Don thavetouseit ItmaybebesttoREADaspeech Noexcusenottobefluent practice Don tstareatpaper Memorizeitifyou reprefer 39 OvercomingNervousness Dothethingyoufearandthedeathoffeariscertain RalphWaldoEmerson 40 HidingNervousness Itispossibletohidenervousness Don tlettheshakingshow Makeafist holdthelectern Speakloudly Takeadeepbreath Lookatafriendlyface Lookabovepeople sheads 41 ArtofGoodOpening Ending OpeningSaysomethingrelevanttotheoccasion Needtoresearchbackgroundbeforethetalk Ending Ifyourememberonlyonethingfromthistalk thenyoushouldrememberXXX 42 Humor Goodhumor Respectful Relevant betteryet original Short Planyourjokes Rememberwhatworked Useitagain 43 Humor Howtotellajoke Setup peopleshouldknowajokeiscomingup Pauseafterclimax punchline Moveonnaturallyifnoreaction 44 AudienceParticipation Bestwayforpeopletoremember AskaudienceaquestionAnticipatetheiranswer s RespondwithsomethinginterestingANDrelevant 45 BeYourself Learntheskills don tcopythestyles Youmustbeyourselftobecredible Manystylescouldbeeffective BillGates BrillianttechnologistSteveBallmer PowerfulsalesmanSteveJobs Passionateevangelist 46 WhatYou llLearnToday CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ A21secretstobecomingagoodspeaker 47 Q A Q Aisyourchanceto Amplifyyourpoints Increaseyourcredibility 48 DealingwithQuestions EasyQuestionsAmplifyyourpoints HardQuestionsNoneedtoanswerdirectly Butdon thide NarrowQuestionsTakeoffline 49 Q A GivingAGoodAnswer RespectthelistenerRightbodylanguageRepeatthequestionCompleteifpeoplecannothear Paraphrasetohelpamplifyyourpoint Ifpeoplearetooshy youstart Don targueordismissaquestion 50 21Secrets 1Anybodycanlearntogiveagoodtalk 51 21Secrets 2Don tgiveatalkunlessyou repassionate 52 21Secrets 3Usesimpleandclearwords 53 21Secrets 4Playyourvoicetofocusonkeypoints 54 21Secre

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