ibm金融服务咨询.ppt

TheIBMFinancialServicesSectorConsultingApproachIBM金融服务咨询 March2001 APBISFSSOrganization FINANCIALMKTSVBalasubramanianSegmentExecutive LamWeiChoongBISExecutive BANKINGElieAgzarianSegmentExecutive INSURANCEPaulMillerSegmentExecutive ARCHITECTUREShermanLauPrincipal CoreBankingDeliniJayatilakaPrincipal R M AElieAgzarianPrincipal CRMDorothyBeagleyPrincipal RM TradingPhilipStraleyPrincipal STP Ops E MktsAndrewBremnerSTP EmktsLeader BI DWKennethChouPrincipal WimalaWidjayaManager PaulJohnstonMgingConsultant RGovidarajooExecConsultant R M AJudyKonPrincipal R M APaulTanPrincipal DavidChanJuliaChecchiaDeniseHoh YeoSiokYongOngWeeLingSureshKetharamNgShuHannRosianiGunawanKatrinaKonNgTockSoonArryLatiefVarunSabhlokDaudSetiwanPremwatKusollerkdeeLohKahLeeCarolTeo YohikaMinowaRyojiTakeuchiAtsushiFukudaTaoSun IanGoh MaliniTharumalingamPaulWRobinsonColinStewartGaryGoh DavidWangSamuelChanJohnChiahRajeshVenkartarmanLauWengFattJonYeoDanielNgMadelineYap StellaLumBenjieCastroClaudiaLohJohnMcBain R M AIchioSuzukiJapanLeader NgTockSoonChangKamLan DavidBrisbane SubjectMatterExperts行业专家 Deepindustryspecializationanddomainknowledge深入的行业专向及领域知识Ex bankersturnedconsultants具备多年银行从业经验的专家ProvengoodsynergywhencombinedwithIBMITarchitects团队协助精神结合IBM的IT专家 DEPOSITS LOAN CIF存款 贷款 客户信息系统 Custody Securities托管 证券 TradeFinance贸易项金融 ElectronicBankingSystem电子银行系统 LEGACYSYSTEMS传统系统 FundsTransfer转帐 CorporateBanking WhereItUsedToBe对公银行 过去 Telephone电话 Fax传真 Overthecounter柜台 CUSTOMERACCESSCHANNELS客户渠道 Middleware Deposits Loans CIF FundsTransfer Custody Securities TradeFinance EXTERNALNETWORKS BACK ENDLEGACYSYSTEMS ApplicationServer InternetServer Browser basedInquire initiatetransactions Internet CallCentre CorporateNetwork DATAACCESSLAYER数据层 SERVICESLAYER服务层 CUSTOMERACCESSCHANNELS客户渠道 Terminal WAPGateway Server MobilePhone PhoneBanking IVR PSTN CorporateBanking WhereItIsHeading对公银行 将来 其它业务 DB2 BI TheIBMConsultingApproachIBM咨询方法 CORPORATEBANK对公银行 C A Loans FundsTransfer Trade GL MIS DISCOVERY PACKAGESELECTION IMPLEMENT OPERATE CurrentStateAnalysis现状分析ProcessRedesign流程再设计FutureStateProjections未来规划StrategicGapAnalysis战略差距分析 RequestforInformation请求信息RequestforProposal请求建议ConferenceRoomPilot模拟实施TestofAssumptions设想测试 ProjectOfficeManagement项目管理SystemsIntegration系统集成EnterpriseApplicationIntegration企业应用集成 ManagedIToperations管理ITHelpdeskSupportHelpdesk支持 Consulting downstream BIS StrategicOutsourcing IBM sEnd to EndMethodologyIBM端到端方法论 TheExampleusedinthefollowingslidesisofaBanksettingupanewline of business PaymentsandCashManagementItillustratesourend to endmethodology fromvisiontobusinessandITsolutionandfinallyimplementation Thesamemethodologycanbeappliedtoadifferentlineofbusinesse g Loans TradeFinanceortheentireCorporateBankfamilyofproducts Wecantakeaconsultingrecommendationfrom30 000feetandimplementitatgroundlevel Example BankA sVision例 A银行的期望 BackinSep2000BankA sseniormanagementteamcommunicatedthefollowingreasonsforchangingitscorepaymentssystem Todefenditsdominantpositionincrossborderandvostroclearingbusiness Tolaytheinfrastructureforbuildingandgrowingitsannuityincomelinesofbusiness Domesticlocalhigh valueclearing CashManagement e Commerce UpdateMeeting ConvertVisionintoSpecificObjectives将期望转变为实际目标 Specificsgoals具体目标 Startupnewline of business Increasefeebasedannuityincometohelpdecliningmarginsinloans Approach方法 CentralizedversusDe centralized Constraints制约条件 Branchinfrastructure Communicationsnetwork bandwidth Solution Business IT 解决方案 Selectafundstransferbusinessapplication Overallfitintobank sITenvironment TheproposedFundsTransfersystemwillbringaboutsignificantbenefitstoBankA 建议的转帐系统将给A银行带来巨大的利益 BenefitsOfFTSystem GreaterAutomation加大自动控制 ReducedOperationalRisk降低运作风险 SophisticatedcustomerCIFforFundsTransferRule basedrouting processingInterfacestootherexistingsystemsinthebankInterfacewithCashManagement HigherSTPComprehensiveAuditTrailMultipleauthorization paymentdiscretionDuplicatecheckingDisasterRecovery TheproposedFundsTransfersystemwillbringaboutsignificantbenefitstoBankA 建议的转帐系统将给A银行带来巨大的利益 BenefitsOfFTSystem Credit LiquidityControl贷款及偿债力控制 Product ClientServiceDifferentiation区分产品与客户服务 QueuingandprioritizationIntra daycreditlineBilaterallimit netdebitcap SophisticatedCIFforFundsTransferclientsBetterinfrastructurefornewcashmanagementande commercebusiness Centralization集中模式 InputfrombranchesviaFaxandWeb TheFundsTransfersystemwillbeabletoautomateanumberofexistingmanualprocesses 利用转帐系统自动化手工流程 BenefitsOfFTSystem Automate自动化 Messagesortingandrouting paper based ManualadvisingofincomingpaymentstoclientsviaphoneFXContract ManualoperationinanothersystemToptiercustomerstreatedasexceptionitems specialFXrate fee FundsControl ManualcheckingManualcreditfornon residentFCDaccounts ManualProcess手工流程 Auto routingbasedoninformation electronic Auto fax e mailadvice One stopprocessing linktoFXContractsystemTieredpricingappliedautomatically Auto release ofpaymentsbasedonrulesandpriorityassignmentsAuto creditfornon residentFCDaccounts CurrentState现状 FutureState将来 SelectionProcess选定流程 FundsTransferSystem FinalRecommen dation 25Sep2000 2Mar2001 WorkflowProcess工作流 Recap StudyProcesses InterviewedusersfromvariousdepartmentsStudiedandanalysedthecurrentstateoperationsofpayments Designedthefuturestateoperations withthenewFTapplicationinmind bybenchmarkingcurrentworkflowtoleadingmarketpractices Identifiedgapsinherentinthecurrentstateoperationsinordertofacilitatethechangemanagementprocess ConfirmedwithBankAontheirreadinesstoacceptnewworkflowandwillingnessandabilityofITtoincorporatethenewfundstransferapplicationintotheexistingITinfrastructure DesignofFutureStateProcesses SelectionProcess选定流程 Fromtheoriginallistoffourteenvendors fourwereeliminatedviaRFI 请求信息 processThefourparticipatedinastructuredscriptdriven ConferenceRoomPilotselectionexercise VendorA VendorBmetourrequirementsandreceivedRFPs 请求建议 FundsTransferSystem DevelopRTTScripts RTTScript Withanunderstandingoftheworkflow designedaRoundTableTestScript TheRTTScriptwascloselymodelledafterBankA sfuturestateoperationstoensurethatthesystemwillmeetBankA srequirements Variousscenarioswereset upanddistributedtothevendorsfordemonstration Recap RoundTableTest RTT 会议室 测试 4Vendorsparticipated RequestForProposal TableofContentsPageBackground6VendorProfile12Business FunctionalRequirements14TechnicalSolution33Implementation Trg46Support Maintenance49Pricing51AppA TransactionVol57Ap