导游知识问答题.doc

导 游 知 识 问 答 题1、 Please make the Welcome Speech to the tourists on the way from the airport to the hotel. The contents include the introduction of yourself, the driver and the hotel. Ladies and gentlemen, welcome to Shiyan. First, please give me a chance to introduce myself. I am the national tourist guide. My name is . I come from the China International Tour Service. The driver serve for us is Mr. Wang , he is a man of rich experiences of driving .Now we are going to the hotel named _ Hotel .I hope you will have a good time in Shiyan.2、What do you think a local guide should do when the tourists want to have free activities without affecting the whole travel plan? A: Remind the tourists of taking the sign or the name card of the hotel, or write a note with the important things. B: Remind them not go too far away and dont come back so late . And then remind them something else about their safe. C: The local guide must help the tourists to take a taxi.( Pay the bill himself.) 3、How to recognize the tour groups as a local guide ? When the tour groups arrived at the exit,the local guide must try to recognize it at once. A: The local guide should stand at the obvious place next to the exit and raise the sign, wait the national guide or the travel leader to meet.B : The local guide can assess the situation according to the national feature, costume of the tourists ,or the sign of the travel service .And the local guide also can make enquiries on his own initiative , ask about the travel leader or the tourists name , numbers , nationality ,the name of the tour group and so on .C : You can make sure it is the tour group youll meet if meet all the details . 4、What is the count technique on the bus ? A : Just count in mind .Dont count with your fingers . B: Count the vacant seats on the bus. 5、What must the local guide should pay attention to when go shopping ? A: Abide by the rules of the travel service .B: Know the tourists well, and take tide at the flood . C: Be a good guide while shopping. D : Protect the tourists benefits actively. 6、What are the rules of exchanging the name cards ?We must use our both hands (use the right hand at least),make eyes contact with others and smiling when you give the name cards to the others.When we receive the name card , we must use double hands and see it first to show our polite. Neither put it in the pocket directly, nor play it in hand.We must pay attention to get along with the westerner. They dont get used to exchanging the name card casually.7、What must pay attention to while going to a feast as a translator ?We must pay attention to A: Dont have the secondary replaces the primary. Dont get the toast arbitrarily. Dont pick up food for the guests.B: Preparing for translation anytime .Dont put the bigger or more food in mouth .Wed better not to eat something with bone or thorn.C: Dont translate and smoke at the same time.8、What are the main local products in Shiyan?The main local products are and so on .9、Please give a brief introduction of Shiyan city? 10、Can you tell me about yourself? 11、What are the travel services products? The products are the Group Package Tours, the Individual Package Tours, Semi Package Tours, Mini Package Tours, Single Optional Tours.12、 Whats the minimum size for a package group? Whats the way of payment? A package group is composed by more than 10 PAX. All the tours fees are required to be paid in advance. 13、When should a local guide start the receiving work? How many days should a local guide go to the travel service for the receiving plan? A tour guides receiving work should begin after he gets the stamped receiving plan. A tours guide should go to take the receiving plan 3 days before the arrival of the group.14、What should a local guide know as soon as possible after getting the receiving plan?After receiving a group, a local guide should command the basic information of the group; the information about the group members; the itinerary of the whole trip; the inbound and outbound places for the oversea groups; whether Beijing is the last destination. 15、What is the OK ticket? Ok ticket is with the confirmed departure date, the confirmed flight and the confirmed seat. If a domestic OK- ticket holder will stay more than 72 hours at the exchanging or returning cities, the ticket should be reconfirmed before 12:00 two days ahead of the departure time. An international OK- ticket holder should have the exchanging or returning ticket reconfirmed 72 hours ahead of the departure time. 16、What is the OPEN ticket? The open ticket is a kind of unconfirmed-date ticket. An open-ticket holder should go to the air company to go through the related formalities with ticket and valid certificates before the boarding. 17、What should a local guide prepare before receiving the group? Before receiving the group a local guide should prepare the stuffs as follows: The receiving plan;the tour guide certificate; the service card; the guiding flag; the welcome board and the receipt. 18、What should a local guide write on the welcome board for receiving a large group? A local guide should write the following information on the welcome board: The name of the group; the number of the group; the tour leaders full name and the national guides full name.19、With whom should a local guide count the luggage? A local guide should count the luggage with the tour Leader, the national guide and the luggage man. 20、What should a local guide do before visiting to a scenic spot? The local guide should arrive at the departure place to check the number of the tourists already arrived, check meals the group will have the day and remind the related rules and regulations and get on the tour bus on time. 21、How to avoid leaving out the receipt? IHL1i A) m+ pC5 、A、read the receipt plan, know the groups arrival date, time, receipt place, number of train and so on; BD+?A d? Mg !n B、check the correct arrival time; Q!v b8 C、arrive at the station half an hour in advance and wait for the coming of the group. u!W00;L *VB*/6A 22 DW I!lK 、t%)L8%Jr How to deal with the mistake in receipt? j9 B,C4 A、if the mistake is happened between two groups in the same agency, no longer exchanges the groups unless the travel agency doesnt agree with it; +G?3j,a B、ag3TL z BBbBBBBif mistake happens in another travel agency, the guide should immediately report to the ravel agency and try to as soon as possible exchange the groups and make apology to the tourist. !A 4NV 23、U8moVj8w1 How to avoid delaying the airplane? A、the local guide with the national guide should fix the tickets in advance, check and confirm the date, time, number, destination and so on.; B、before leaving, dont let the tourist go to the complex place and so on; C、arrange abundant time to the airport(station, harbor) and make sure that the group leaving location, help to carry out the check-in(train, ship)procedure, and leave on time.24、How to deal with delaying the airplane (train, ship)? A: immediately report to the travel agency, ask for help;B: as soon as possible contact with airport, and try to let the tourist leave with the recent airplane; C: stabilize the tourists motion, and arrange dinner, dormitory, traffic and sight-seeing, make apology to the tourist; D: as soon as possible inform the nest station in order to adjust the plan; E: write an accident report and make clear the reason.25、How to avoid the tourist mislead? A、remind the tourist, for example, the name of the agency, number of bus, name of hotel, telephone number and so on; B、report the arrangement, let the tourist know the itinerary, time, parking lot and assembly time;C、the guide cant leave the group and often check the number of the tourist, dont let them leave far in free time; D、the local guide, the national guide and the leader should often contact with each other and take care of the group.26、How to deal with the tourist walk to lose? A、generally, the national guide and the leader organize the member to look for, and the local guide lead the other member to continue the sight-seeing;B、inform the local pubic security official organization to look for;C、report to the travel agency;D、contact with the hotel, inquire if they have retuned to the hotel; E、if dont find out, the team can return to the hotel, the local guide, the national guide and the leader leave two people to continue look for, after finding out can take the other bus to return to the hotel;F、if the local guides mistake, make apology to the loser, if the tourists mistake, warn them to notice27、How to deal with food poisoning? A: drink a lot water to accelerate to excrete, alleviate the poison and try to vomit; B: immediately send to hospital to rescue and invite doctor to write a proof; C: immediat