客户满意度调查.doc

AUDIT SHEETProject Name Project StagePrevious Audit (Y/N)Service Being AuditedKEY PERFORMANCE INDICATORS1. Overall PerformanceHow satisfied are you with BDP ATs overall performance on the project, using the 1-10 scale, where: 1 = Totally dissatisfied5/6 = Neither satisfied nor dissatisfied10 = Totally satisfiedComments .2. Value for MoneyHow satisfied are you that BDP AT provided value for money on the project, using the 1-10 scale3. QualityHow satisfied are you that BDP AT provided a quality service on the project, using the 1-10 scaleComments .4. Timely DeliveryHow satisfied are you that BDP AT provided a timely delivery of the service on the project, using the 1-10 scaleComments .5. Health and Safety AwarenessHow satisfied are you that BDP AT demonstrated health and safety awareness on the project, using the 1-10 scaleComments .6. Understanding Client NeedHow satisfied are you that BDP AT took time to understand Client Need and adequately reflected this understanding in the solution, using the 1-10 scaleComments .7. Speed of ResponseHow satisfied are you that BDP AT responded quickly to client requirements during the course of the project, using the 1-10 scaleComments .8. Overall CapabilityHow satisfied are you as to BDP ATs capability across all disciplines (please comment on any perceived individual areas of weakness), using the 1-10 scaleComments .9. Technical InnovationHow satisfied are you with respect to BDP ATs innovative contribution to the design, project delivery and problem solving, using the 1-10 scaleComments .10. Team RelationshipsHow satisfied are you with respect to BDP ATs