Building Quality Into On-The-Job Perance(ppt 31页).PPT

BuildingQualityIntoOn The JobPerformance LauraGregg Technology Increasingdemandsoftechnology Technology HardwareSoftware Techno ability Componentsoftechnology Techno ability HardwareSoftware Engineering Operations Workareas Techno ability HardwareSoftware Doing Understanding Developing Creating Engineering Operations Whatisrequiredofpeople Doing Understanding Developing Creating OJT Classes CBT Experience Howwelearn Doing Howdowethinkabout doing Jobs Duties Tasks Procedures Steps Homeowner Yardwork Cutlawn Startmower Pullrope Focusondoing JobAnalysis TaskAnalysisTeam s Job holderorSMEPanel ProjectTeam Managers Mentor Learner Certifier CutLawn WeedGarden Fertilize Painting CleanGutter ClearDrain Washers Filters SetTStat OilFurnace ThisprocessiscalledJobAnalysis TheresultisachartofWHAThastobedone JobanalysisforHomeowner Tasks AddGastoMower CutLawn AdjustCuttingLevel StartMower EmptyGrassBag MixGas ChangeOil Plugs SharpenBlade OverhaulEngine ThisprocessiscalledTaskAnalysis TheresultisadocumentonHOWthetaskshouldbedone TaskanalysisforCutLawn Procedures AddGastoMower ProceduresrefertoStandardPractices StandardPractices Jobanalysis Donebyapanelof3 15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanel Jobanalysisoutcomes RoleclarityJobdescriptionEducation trainingrequirements Wherethisjobanalysisprocessworks Technicalorhighlystructuredjobs Socialorhighlycontextualjobs 上下文的 Taskanalysis DoneforeachtaskonTaskMatrixUsestwoSMEsworkingwithatechnicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanel Taskanalysisoutcomes ListofproceduresCompletioncriteriaReferencetobestpractices SOJTGuideexamplepage Procedurelistoutcomes RefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon the jobtraining SOJTGuideexamplepage StructuredOJT ProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor subjectmatterexpert leadorseniorperson whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal worldsetting Gettingourarmsaroundthejob 1 10 100 1000 10000 Gettingourarmsaroundthejob 1 10 100 1000 10000 JoborNodeTitle Homeowner Gettingourarmsaroundthejob 1 10 100 1000 10000 ListofDutiesYardExteriorPlumbingHeating Gettingourarmsaroundthejob 1 10 100 1000 10000 TaskMatrix Gettingourarmsaroundthejob 1 10 100 1000 10000 StructuredOJTGuide Gettingourarmsaroundthejob 1 10 100 1000 10000 Gettingourarmsaroundthejob 1 10 100 1000 10000 StandardPractices Jobanalysistips PointstoponderStayontheroadto what BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto how or who Traditionalskillcategories Taskanalysistips PointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysiswork StructuredOJTtips PointstoponderIdentifyandplan