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1.高星级酒店顾客满意度影响因素分析Research on the Influencing Factors of Customer Satisfaction in High-Star Hotels /KCMS/detail/detail.aspx?QueryID=14&CurRec=61&recid=&filename=2010063239.nh&dbname=CMFD2011&DbCode=CMFD&urlid=&yx=2. “微笑服务”现代酒店管理成功的重要标志Smile Servicean Important Indicator of Successful Management of Modern Hotels/KCMS/detail/detail.aspx?QueryID=14&CurRec=61&recid=&filename=2010063239.nh&dbname=CMFD2011&DbCode=CMFD&urlid=&yx=3. 提高餐饮服务质量的有效途径微笑服务The Effective Way of Improve the Quality in Catering Services Smile service/KCMS/detail/detail.aspx?QueryID=26&CurRec=2&recid=&filename=HGZJ201106030&dbname=CJFD2011&DbCode=CJFQ&urlid=&yx=4.希尔顿的微笑经营/kcms/detail/detail.aspx?filename=RMWZ201010045&dbcode=CJFQ&dbname=CJFD20105. 酒店员工服务意识的培养/you yingwen/kcms/detail/detail.aspx?filename=XBKJ200820043&dbcode=CJFQ&dbname=CJFD20086. 谈微笑服务的作用/kcms/detail/detail.aspx?filename=ZXLJ200621212&dbcode=CJFQ&dbname=CJFD20067. 情绪感染理论研究述评The Advance Research of Emotional Contagion Theory/KCMS/detail/detail.aspx?QueryID=38&CurRec=15&recid=&filename=XLXD201008007&dbname=CJFD2010&DbCode=CJFQ&urlid=&yx=8. 群际情绪理论及其研究Intergroup Emotions Theory and the Researches/kcms/detail/detail.aspx?filename=XLXD201006012&dbcode=CJFQ&dbname=CJFD20109. 让我们学会微笑简评张承志新著你的微笑Let Us Learn How to SmileA Brief Review of Your Smile,a New Book Written by Zhang Cheng-zhi/KCMS/detail/detail.aspx?QueryID=38&CurRec=42&recid=&filename=XBDR201102016&dbname=CJFD2011&DbCode=CJFQ&urlid=&yx=10.保利大厦酒店竞争策略研究(cong qi ye wen hua xie)Research on Competition Strategy for Poly Plaza Hotel/kcms/detail/detail.aspx?dbcode=CMSF&QueryID=46&CurRec=16&dbname=CMSF9911&filename=2009086272.nh11. 现代高星级酒店员工培训体系研究(cong guan li fangshi rukou)Research on Employee Training Management System in Modern High Star Class Hotel /kcms/detail/detail.aspx?dbcode=CMSF&QueryID=46&CurRec=11&dbname=CMSFLAST2012&filename=1012253711.nh12. 华天大酒店员工培训的理论分析与方案设计/kcms/detail/detail.aspx?filename=2006036755.nh&dbcode=CMFD&dbname=CMFD200614. Development of Supermarket Management Information System/kcms/detail/detail.aspx?filename=2004110957.nh&dbcode=CMFD&dbname=CMFD200415. 国际酒店集团在成都的品牌扩张研究A Research on Brand Expansion of International Hotel Group in Chengdu/KCMS/detail/detail.aspx?QueryID=50&CurRec=2&recid=&filename=2010268007.nh&dbname=CMFD2011&DbCode=CMFD&urlid=&yx=16. 浅谈入世后中国酒店业的发展On the Development of Chinas Hospitality After its Entry into the WTO/kcms/detail/detail.aspx?filename=FJFQ200404003&dbcode=CJFQ&dbname=CJFD200417. 公关教学中如何辩证分析微笑服务An Dialectical Analysis on the Smiling Service in the Teaching of Public Relationship/kcms/detail/detail.aspx?filename=HDDX200402034&dbcode=CJFQ&dbname=CJFD200418. “微笑服务”也促销/kcms/detail/detail.aspx?filename=SYJJ200525033&dbcode=CJFQ&dbname=CJFD200519.(另一个可以免费粘贴网) /pubmed/2280018820. 浅析酒店个性化服务Analysis of the Hotels Personalized Service/KCMS/detail/detail.aspx?QueryID=62&CurRec=66&recid=&filename=SDSX201006016&dbname=CJFD2010&DbCode=CJFQ&urlid=&yx=21. 我国经济型酒店特许经营模式研究以“如家”酒店为例（学以“如家”为例的方法）The study of economy hotel fran