Room Reservation客房预订-现代酒店英语口语实用教程第1课.doc

八.经典对话 -Good morning! Room reservations, may I help you-Yes, Id like to reserve a room.-Thank you, sir. For which date and how many person will there be in your party-From April,16th to 20th. Just my wife and myself.-From April, 16th to 20th. And which kind of room would you prefer, sir-A twin, please.-Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars pernight. Would that be all right-Ok, Ill take it.-Thank you, sir. May I have your name and phone number, please-Sure, my name is Aron Johnson. My phone number is 32425827.-Mr. Aron Johnson. Phone number is 32425827. Excuse me, how do you spell your first name-Its double A-r-o-n.-Double A-r-o-n. Thank you Mr. Johnson. May I know your arrival time on April, 16th.-Around 9pm.-Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make theguaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card-Fine, do you accept American express-Yes, may i know the number-Its 134948.-Thank you Mr. Johnson. Youve made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you cant arriveat scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you.九. 常用句型百宝箱 1）预定基本应对： 1. Do you have one single room for two nights我想订俩个晚上的单人房一间行吗？ 2. Room reservations, can I help you Reservations, can I help you客房预订部可以为你效劳吗？ 3. Id like to reserve a room. 我想订个房间。 4.How many nights do you wish to stay您希望住几晚？ 5. How much is the room房租是多少钱？ 6. Which date will that be要订在什么时候？ 7. How many guests will there be in your party您一行有多少人？ 8. May I know your name May I know your phone number May I know your email能告诉我您的姓名电话和电子邮件吗？ 9. How do you spell that请问怎么拼写？ 10. Could you hold the line please. I will check our room availability.请别挂断好吗， 我来查一下是否有空房间。 11. Thank you for waiting sir Thank you for waiting madam.让您久等了先生 让您久等了女士 12. I will arrive late but please keep my reservation.我会晚一点到达，请保留我预定的房间。 13. Would you like to make a guaranteed reservation by credit card您愿意用信用卡来担保预定吗？ 14. Id like to confirm your reservation.我想再确认一下您的预定。 2）海外预定 1. May I have your airline and flight number, please请告诉我您搭乘的航空公司和班机号码号码？ 2. We offer free transportation to and from the airport.我们提供免费的机场送迎服务。 3. We have a counter at the airport. Our representative will escort you to the car.我们在机场设有柜台， 到时将有代表护送您上车。 4. Do you know your arrival time at the airport, sir您知道您抵达机场的时间吗？ 5. Do you mean local time您指的是当地时间吗？ 6. Where can we contact you in Guangzhou在广州我们可以经由哪个单位和您联络？ 7. care of company. The phone number is 可以经由某某公司取得联络，他们的电话号码是 8. We look forward to serving you. Have a safe trip.我们期待为您服务。祝您旅途平安。 3）对房间和床具的偏好 1. What kind of room would you prefer你想要什么样的房间 2. Id like to reserve a room with the sea view.mountain view.我想订一间看得到海山的房间 3.Id like a room with a very large bed Id like a room with a very large balcony.我想要一间有大床的房间我想要一间有阳台的房间 4. Certainly, sir. We will book you into a room with the queen size bedthe king size bed. 好的先生，我们会为您登记一间有大号床的房间 特大号床的房间 4）房价和付款事项 1. A single room is 80 US dollars per night with ten percent tax and ten percent service charge.单人房每晚80美金外加10%的税金和10%的服务费。 2.We have a double at 800 Hong kong dollars and 1000 Hong kong dollars available . Which one would you prefer我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？ 3. Does the price include breakfast这个价钱包括早餐吗？ 4. Im afraid we have no credit arrangement with your company. We will need an advance pass by bank drive or in cash before the reservation date.恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。 5. We offer special range for your company, sir. For a single room there is 15% discount.我们酒店为贵公司提供特价先生。单人房可以打8.5 折 6. Shall we charge this to your company 我们是向贵公司收费吗？ 7. Which department of your company should bill be made out to 我们应该将账单送到贵公司的哪个部门？ 8.Do you accept credit card do you accept travellers check.你们酒店接受信用卡吗 你们酒店接受旅行支票吗 5)指定的房间没空缺或酒店客满 1. Im afraid we have no twin room available but we can offer you a double room.我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。 2. Im afrai we have no swathe available . Would you mind a twin instead我们恐怕没有多余的套间了， 你建议改定双床间吗？ 3. Im sorry but we are fully booked those days as it is the peak season.很抱歉因为是旺季， 那段时间的客房都被订光了。 4. Is it possible for you to change your reservation date您可不可以改变预定日期呢？ 5.This is the businest season. Im very sorry but could you call this later again this weekend we may have some cancellation.现在是旺季非常抱歉。但是请你这个周末再打电话来好吗？可能会有人取消预订 6. Can you book me into another hotel in this area.可不可以在当地为我预定另一家旅馆呢 7.We hope to have another opportunity to serve you.我们期待下次能为您效劳。 6）确认预定 1. Is this a new reservation or a confirmation call您这个电话是确认预定还是新的预定呢？ 2. Id like to confirm a reservation.我要确认一项预定。 3. Your room is confirmed.您的预定已经得到确认。 4. Im afraid that we have no record of your reservation for that date in your name.恐怕我们没有您那天预定的记录 5. Shall I make a reservation for you now我现在为您预订好吗？ 6. When did you make the reservation您什么时候预定的 7. In whose name was the reservation made这项预定是用谁的名字订的 7）为客人更改、取消、延长预定 1. Id like to extend my reservation for one more night.我想将预定再延长一晚 2. We will extend the reservation for you.我们会为您延长预定的 3. Id like to change a reservation. Id like to cancel a reservation我要更改一项预定。 我要取消一项预定 4. Certainly, sir. We will make the change for you.We will make the cancellaton for you.当然可以先生。 我们会为您更改预定 我们会为您取消预订。 Unit 3 Reception 登记入住 经典对话 C=Front Office Clerk 前台服务员 G=Guest 顾客 C: Good afternoon. Welcome to XX hotel. May I help you?下午好！欢迎光临XX酒店。能为您效劳吗？ G: Yes, Id like check-in, please.我要登记住宿。 C: Certainly, Sir. May I have your name, please?好的，先生。请问大名？ G: Im Lawrence Brown.我叫劳伦斯 布朗。 C: Do you have reservation with us. Mr. Brown?布朗先生，您预订了房间了吗？ G: Yes, from tonight.是的，预订了。从今晚开始。 C: Just a moment please. Ill check our reservation record. (After a while) Thank you for waiting, Mr. Brown. Your reservation is for a twin from March 5th to 7th for three nights. Is that right?请稍后，我检查一下预订记录。（过了一会儿）让您久等了，布朗先生，您预订了从3月5日到7日3个晚上的双床间，是这样的吗？ G: Exactly.对。 C: Could you fill out the registration form, please?请填写这张登记表好吗？ G: Fine (Fill the form)好的（填写表格） C: How would you like to make payment?您打算如何付款呢？ G: By American Express Card.用美国运通信用卡。 C: May I take a print of the card, please?请让我划印一下你的卡，好吗？ G: Sure, here you are.好的，给你。 C：Thank you, Mr. Brown. Your room number is 2809. Thats on the 8th floor. A bellman will show you the room. Please enjoy your stay. 谢谢您，布朗先生。您的房间是9楼的2809号房，服务员会带您过去，希望您住得愉快。 常用句型百宝箱 1、 入住基本应对 1） You can just skip that, and Ill fill it in for you later on.你可以先不填这一项，我待会儿帮您补上。 2） Please sign at the bottom on the right hand side.请在右下角签名 3） May I see some identifications?我能看看您的身份证件吗？ 4） How would you like to make payment/settle your bill?您打算如何付款呢？ 5） In cash/By credit card/By travelers check. Unit 5 Room Service 客房送餐服务 2、经典对话 AGood morning,room service.May I help youBId like to have a meal in my room.ACertainly Sir. We offer two types of breakfast,American and Continental.Which one would you preferBWhat does Continental breakfast haveAPeeled oranges, toast with butter ,coffee or teaBThat would be fine,I will take it.Id like a white coffee(加牛奶的咖啡） with two sugars,please.A I see.May I have your name and room number,pleaseBSure,Its Jafoson Black in room 1506.ALet me confirm your order. Mr Jaferson Black in room 1506,continental breakfast,white coffee with two sugars.Is that rightBExactly.AYour order will be ready soon. Thank you for calling.3、常用句型百宝箱 1、订餐服务说明 1、Breakfast to be served from 730 to1000 AM.Lunch dinner served from 1100 AM to 1100 PM.2、Room sevice is available 24hs a day.3、You may dial 6 then ask for room service.4、If you like,we can make a note will list and send to them,which would you like to do5、There is next service charge for 15% for room sevice.询问客人喜好 1、Which kind of juice would you prefer,Grapefruit juice or orange？ 2、How would you like eggs,how would like steak3、Would you like ham or Bacon with your eggs4、Would you prefer rows or toast结账退宿-现代酒店英语口语实用教程第4课. 经典对话 (C= Cashier G=Guest)C: Good morning, sir. May I help you?G: Yes, Id like to check out.C: Certainly sir. May I have your room key,please?G: Sure, here it is.C: Just a moment, please. Ill draw up your bill for you.(After a while)C: Mr. Johnson, your bill totals US $520. How would you like to make the payment? G: By credit card. Do you accept Visa?C: Yes, Mr. Johnson.G: Here you are. C: (Print the card) Could you sign here, please?G: Sure.C: Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip. 常用句型百宝箱 1. 结帐基本应对 1）Just a moment, please. The cashier will have your bill ready in a moment. 请稍等，收银员马上会准备好您的账单。2) I will calculate/draw up the bill for you.我帮您结帐单。3) Thank you for waiting, Mr. X, here is your bill. Would you like check?让您久等了，X先生。这是您的账单，您要核对一下吗？4) Would you like a breakdown of the bill? 您的帐目要细分吗？5) Thats much more than I expected.那比我预料中的要超出许多。6) Shall I explain some items for you? 要我解释什么收费款项吗？7) If you think there is any error in your bill, we can check it for you.如果您认为帐目有错，我们可以为您核对一下。8) “L” stands for laundry, and “T” means telephone call charge.L代表洗衣费，T表示电话费。9) I am afraid it is not enough to cover the amount/ cant cover the amount. 恐怕那不够付账。10) How would you settle the bill/ make payment? 您打算如何付账呢？11) In cash/ By credit card/ By travels check. 用现金、信用卡、旅行支票付账。12) May I have an invoice? 可以给我开张发票吗？13) Certainly, sir. May I know the name of your company? 当然可以，先生。请问贵公司宝号？14) Heres your change and receipt/invoice.这是您的零钱和收据/发票。15) Ill call the bellman to take your baggage down. 我会叫个服务员给你行李拿下来。2. 由第三方付款的结帐退宿1）Your bill will be paid by XX company./ XX company has arranged to pay your bill. 您的账单由XX公司支付。2）Could you make out two separate bills for me? 可以给我分开两张账单吗？3) What charges does each bill cover, please?请问每张账单博啊阔那些费用？4) One bill covers the room rent and telephone rate. They are paid by our company. 一张账单包括房租和电话费，这些是由我们公司支付。5) May I have your signature, please? 请您签个名，好吗？6) Could you sign your name here, please? 请您在这儿签名，好吗？7) May I have two of your business cards, please?8) May I have two of your business cards, please? 请给我两张您的名片，好吗？3、兑换外币 1）Id like to change these US dollars into RMB. 我想把这些美元兑换成人民币。2）Could you fill out this form, please? 请您填写这张表格好吗？3）The exchange rate of US dollar to RMB is 100:823, that will give you RMB XX yuan.美元兑人民币的汇率是100：823，那就是要给您xx元人民币。4) Would you like it in small or large bills?您想要小额还是大额的钞票？5) Please keep the receipt, youll have to produce it when you want to change your money back.请保管好您的收据，您要换回钱币的时候需要出示它。6) Im afraid that we only offer one-way change. 恐怕我们只提供单向兑换。7) We have a change limit of US$ XX between 9 p.m. and 8 a.m. 在夜晚9点到早上8点之间，我们有xx美元兑换限额。8) You may go to the Bank of China to change your money.您可以到中国银行去兑换。9) If we change large amounts, our cash supply runs out and we re unable to oblige our other guests. 如果兑换大额的款项而造成资金短缺，那么我们就无法为其他客人提供服务了。10)We hope you can understand. 希望您能谅解。4、付款时出现问题 1) Im sorry, but we are not allowed to accept personal checks.对不起，我们不能接受个人支票。2) Im sorry, but we dont accept personal checks according to the hotel policy. 对不起，根据酒店规定，我们不能接受个人支票。3) Im afraid this currency is not accepted in our hotel.我们恐怕不能接受这种货币。4) The figu