管理学 案例分析.doc

ANALYSIS OF CASE Class: oneName: Wang DanID Number: w0973103Due date: may 24thBackground Information:This case happened in the Denver Mint, and it is a federal workplace where heavily guarded against intrusion. It seems like this workplace is very safe , but actually its not. The complaint first began in 1997, a woman found the atmosphere completely hostile toward females. But she was retaliated. Then similar things happened in 2001, when a female employee found some sex magazines in her male colleagues office when she was cleaning and the same things happened on her a couple months later. She complained but nobody response her. Another female employee filed a claim of retaliation and sexual harassment with the facilitys EEO officer in 2000. In 2003, the 71 women filed the petition alleging a hostile work environment but EEOC still take no action .And sexual harassment still happened in 2004 and 2005. Finally, the U.S. Mint and the female employees who had filed the class complaint reached a proposed settlement and pay the females $8.9 million. QUESTION 1: What HR problems were evident at the Denver Mint?The most evident problem in this company is the hostile work environment to the female. It includes three detailed problems. First, the male workers put some pornographic magazines in the office, offered to pay the female worker for sex and even propositioned the female. These all offend the females, it means like the females dont get a good work place, when they complain about it ,they never get the correct treatment, and what they have is the reprisal for their complain. Second, after the females filed petition, the hostile situations still continued. It means that the Denver Mint doesnt think much of it. The failure management of this situation is the second problem of the HR resource. Another HR problem is the lack of equal employment opportunities. Denver Mint favored the male staff and any female staff that filed complaints it took longer to act on it and also favors ruling. Further, not only that any female employee that went further with the complaint was either dismissed or had her duties reassigned. Like the female staff that was required to work at home and had all her duties reassigned just because she filed an EEO charge claiming discrimination. The other example is that of the highest ranking woman at Denver Mint. This represents unfair dismissal and discrimination of women who are the minority at Denver.QUESTION 2: Some business use a zero-tolerance policy-unacceptable and detrimental behavior is not tolerated under any circumstance. Is a zero-tolerance policy an appropriate response for combating sexual harassment? Why or why not?I think the zero-tolerance policy an appropriate response for combating sexual harassment. “A zero-tolerance workplace safety policy is designed to address issues that directly affect the safety of employees and the operation of the company. It is understood that violating a zero-tolerance policy results in termination of employment.” Codes of conduct are a useful litmus test of the quality of management. A responsible work culture which tackles the sexual harassment should be stricter, because it can create a better environment for the worker especially the female worker, and it is a good way to make the individuals lose their job for the caution. Maybe someone will say that this is too strict, but what we are talking about is the sexual harassment and even the womens rights. Cause sexual harassment is another form of sex discrimination. And after all, the happening of sexual harassment is due to the abuse of power, no matter physical or position in the office. It should be banned, so the zero-tolerance policy is indispensable. According to my survey, the Denver Mint is the worlds largest Mint. 2003年，该厂32名女工称，厂内公开出现色情现象，女工被迫接受来自男员工和管理人员的性歧视和性骚扰。 In 2003, 32 plant workers said the factory ence appears pornography; women are forced to accept from the male employees and managers of sexual discrimination and sexual harassment. It happened in the 2003,the year after several female workers complained. But apparently, the situation didnt change but became more serious-the open reading of pornography. In this case, the zero-tolerance workplace safety policy is very necessary. It can create a safe and comfortable workplace for the female.It is a policy that punishes all offences severely, no matter how minor. Arguments for sexual harassment, using a zero tolerance policy will be good in setting an example any future person intending to do will be scared. But arguments against what constitutes sexual harassment are subjective. For instance it may be taken by one person as sexual harassment, for another it may just be mere acquaintance. So the standard of this punishment is very important. If the managers cant balance it well, it may give rise to the bad work environment. It may even lead to high employee expulsion as a result of the offences committed, and it may be a waste of time to deal with this kind of cases, so the proper business is ignored.So when we use a zero-tolerance policy, find the right balance is the most important.QUESTION 3: what types of training might you suggest for the employees of the Denver Mint? Explain what this training should include and how you would present it?In my opinion, the first thing is to explain the detailed HR policy to the workers. Managers should also repeat the job description, a written statement that describes a jobtypically, job content, environment, and conditions of employment. This is the first thing they should know, based on the environment of the Denver Mint-it should be safe, and without hard relationship between the workers. Managers should also clarify the job specificationit states the minimum qualifications that a person must possess to perform a given job successfully.Managers should emphasize the importance of respect the co-workers. Based on the character of the Denver Mint -safe is the most important, managers should also emphasize the safety of the company. Company as it is, the efficiency and the qualify have the direct relationship to the profits. This should be the employees concern not the erotic magazine.Given this, classroom lectures is good for employees. First we can ask the employees what is the character of the Denver Mint, and also the important thing to advance in office as well as how to get a rise. Then let them compare with the work they are doing. Then extract the content all above.QUESTION 4:If you were the superintendent in charge of this facility what steps would you take now that a settlement has been reached to ensure that your workplace become a model workplace?(Hint: You might want to look up the U.S. Mint Strategic plan at .)Managers should publish the written document included the punishment and incentives, the zero-tolerance policy is