旅游饭店英语,前厅,客房预订.doc

Unit19 Room reservations Dialogues 对话1. Booking a double roomReservationist=R Guest=GR: Good morning. Friendship Hotel. Room Reservations, may I help you?G: Yes, do you have a double room available from the 21 to 23 of October,Full board please?R: One moment please Yes, sir, we have a room available.G: What is daily rate?R: 130 US dollars. Will that be all right?G: Yes, that will be fine. May I make a booking please?R: Certainly. Your name, address, and telephone number please?G: My name is Mr. Grayson, that is G-R-A-Y-S-O-N. And the address is PO Box 542, London LN8 1UA, England. The telephone number is 0044-0253-720299. R: Thank you, Mr. Grayson, please allow me to repeat the address, PO Box 542, London LN8 1UA, England. Telephone number is 0044-0253-720299. G: Yes that is right. One is thing, my wife is vegetarian. Is there any special ser- Vice for a guest like her in your hotel? R: You can rest assured, one Food and Beverage Department can arrange special Meals for vegetarians. G: That is really good. R: Is there anything else? G: No, that is all. Thank you. R: I will send confirmation of your booking. G: Thank you very much. R: It is my pleasure. We look forward to your arrival.2. Group reservationReservationist=R Guest=GR: Yellow Dragon Hotel. Good afternoon.G: I am calling from New York. I am the clerk of Taylor Brother Company. I would like to make a reservation.R: Yes, madam. For how many?G: A group of 11 people will be going to your city on an incentive tour next Month.R: We have various types of room: single rooms, double rooms, suites, and Deluxe suites. What kind of room do you prefer?G: I need a suite and five double rooms with twin beds.R: How many nights will they be staying?G: From May 12 to the 18, that is seven days in all. How much do you charge For the above-mentioned rooms?R: 180 for a suite per night, 130 for a double room per night.G: Is there any discount for a group reservation?R: We will give you 10 off.G: That will do.R: Can you tell me who the reservation is for?G: For Laurence Stevens.R: Very well. One suite and five double rooms with twin beds from May 12 to May 18 for Mr. Stevens. Am I correct, madam?G: Yes, thank you. One more thing, what shall I do if I want to guarantee my reservation?R: I will need your ID card number, and I will take care of the rest.G: AE card, No. 1806 5711 3390 2365.R: Very good. Miss, could I have their flight number and the arrival time at the airport?G: I dont know at the moment, but I will let you know by phone as soon as I get the information.R: Thank you very much. By the way, do they need pick-up service?G: No, its been arranged. Thank you.R: Thank you for calling. How a pleasure day.3. We are fully bookedReservationist=R Guest=GR: Good morning, sir. What can I do for you?G: Good morning. Id like to book a single room for Mr. Peter Wilson from Sep. 28 to Oct. 2.R: Please wait a moment, sir. Let me have a check Im sorry, we are fully booked on those dates. Is it possible to change to other dates?G: No, Im afraid not.R: Would you like me to contact some nearby hotels to see if they have vacancites?G: But my boss prefers to stay at this hotel. He always appreciates your service.R: Dont worry, sir. We may have cancellations. What if we put Mr. Wilson on the waiting list?G: That sounds good, but if you do have any cancellations, could you let me know as soon as possible?R: Sure. Besides, you can check on the internet to see if you have the reservation. We have global reservati