管理学基础期末考试试卷.doc

华南农业大学期末考试试卷（A卷）2008学年第一学期 考试科目：管理学基础考试类型：（闭卷） 考试时间：120 分钟学号 姓名 年级专业 题号IVV总分得分评阅人Pay attention: please write your answers in the answer sheet注意：请把答案填写在答题纸上ITrue/False (1 point per statement, total 10 points)1 The four processes of management are completely independent and should be treated as separate activities.2 Scientific management theorists believed there was one best way for a job to be done.3 Development of alternatives is the step between identification of decision criteria and allocation of weights to criteria.4 Individuals who prefer the team role of explorer-promoter are patient and usually have the control skills to ensure that the ideas are followed through in detail.5 If an individual is low in the authority hierarchy, he/she is also not close to the power core.6 Mintzberg found that managersregardless of the type of organization or the level in the organizationperform similar roles.7 The norming stage of team development is one of intragroup conflict.8 In order to fulfill the grand strategy, managers will seek to position their units so that they can gain a relative advantage over their competition.9 According to Herzberg, working conditions and salary are examples of hygiene factors.10The method of monitoring, comparing and correcting is what we called controlling process.IIChoose the only one correct answer for each question (2 point per question, total 40 points)1. Which of the following is not one of the six elements of structure?a)work specializationb)chain of commandc)span of controld)technology2. If a college cuts the cost by using mostly part-time teachers and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is_:a)efficient and effectiveb)efficient but not effectivec)effective but not efficientd)neither efficient nor effective3. _ is the term used to describe the hypotheses of the scientific management theorists and the general administrative theorists.a) Contingency approachb) Human resourcesc) Human relationsd) Classical approach4. Michael Porter proposed that management must select a(n) _ ,which will give its unit a distinct advantage by capitalizing on the strengths of the organization and the industry it is in.a) growth opportunityb) competitive strategyc) organizational chartd) vision5. An office supply firm that has three departments based upon retail, wholesale, and governmental customers is using which of the following types of departmentalization?a)functionalb)productc)customerd)geographic6. Mary Parker Follet was a social philosopher who taught that organizations should be based on _ rather than _.a) individualism; group ethicb) ethics; profitsc) efficiency; profitsd) group ethic; individualism7. Which of the following is not a result of work that has become too specialized?a) fatigueb) low productivityc) poor qualityd) lower turnover8. Creative College is opening a satellite（卫星） campus to accommodate working adults. Creative College is pursuing a(n) _ strategy.a) acquisitionb) retrenchmentc) growthd) combination9. The management theory jungle was developed by_.a) Maslow b) Herzberg c) Ouchid) Koontz10. Jim has the ability to dock(扣去) paychecks of employees who arrive at work past 9:05 AM. What kind of power does Jim possess?a) coercive powerb) legitimate powerc) expert powerd) referent power11. Linda has spent the day trying to determine what the role of their company. Goals were then developed based on their vision of the companys mission. Linda spent her day on the _ process.a)planningb)organizingc)leadingd)controlling12. Which of the following is a hidden aspect of organizational behavior?a) strategiesb) technologyc) group normsd) formal authority13. Deborahs work team does its own hiring and scheduling and is even responsible for evaluating each others performance. Deborah is part of a _ team.a) self-managedb) virtualc) problem-solvingd) cross-functional14. Harrys Company apparently has overgrown its market. It can no longer compete successfully due to its size and formalization. Thus it is reducing its size in order to once again become competitive. This is known as which of the following strategies?a) growthb) stabilityc) retrenchmentd) combination15. Who developed Theory X and Theory Y?a) McGregorb) Maslowc) McClellandd) Herzberg16. Jill has been teaching for 18 years. Each day she arrives at work smiling and ready to teach another room full of students. She loves her job. This describes which of the following?a) job satisfactionb) job involvementc) organizational developmentd) organizational commitment17. When we describe people in terms such as quiet, introvert, aggressive or loyal, we are addressing _.a) attitudesb) behaviorsc) needs and wantsd) personality traits18. A structure that is high in specialization, formalization, and centralization is a(n) _.a) strategic organizationb) mechanistic organizationc) organic organizationd) matrix organization19. The managers who work most closely with the operatives are known as_.a) top managementb) middle managementc) first-line managersd) operative managers20. Maslows hierarchy of needs proposes that an individual begins by satisfying _ needs.a) self-actualizationb) esteemc) physiologicald) safety Notion explanation. (4 points each notion, total 20 points)1. MBO2. Hawthorne effect3. Boundaryless organization4. Social loafing5. BenchmarkingIV Medium-length answer. (10 points each question, total 20 points)1. What are differences between functional and divisional structures? Give an example for these two types of bureaucratic structure.2. What are Mintzbergs managerial roles? Cite examples of activities managers you know would do when performing these roles.V Reading comprehension. (Choose the only one correct answer for each question. 2 point per question, total 10 points)Nike is the number one sports brand in the World. The market for sports shoes and garments(服装) is very competitive. Phil Knight (Founder and CEO) is often quoted as saying that Business is war without bullets. The war is especially intense(激烈) in todays economic declination. Over the past years, Nike has gained its success partly from the competency at research and development, as is evidenced by its evolving and innovative product range. However, the income of the business is still heavily dependent upon its share of the footwear market. Nike has no factories. It does not tie up cash in buildings and manufacturing workers. They then manufacture wherever they can produce high quality product at the lowest possible price. Interestingly, consumers that wear Nike product do not always buy it to participate in sport. Some would argue that in youth culture especially, Nike is a fashion(时尚) brand. Nike actively sponsors(赞助) activities such as the Wo