汽车商务英语 第2版 教学课件 ppt 作者 张素容 汽车商务英语(P 1--13)肖婷修改最终.ppt

机械工业出版社 汽车商务英语PartTwo lesson1 13 张素容何小青主编ISBN978 7 111 24296 8 职业教育汽车类示范专业规划教材 机械工业出版社 Lesson1CustomerReception Lesson2CustomerReception Lesson3CustomerDevelopmentLesson4InformationCollectionLesson5AutomobileIntoductionLesson6PriceDiscussionLesson7BargainStrikingLesson8TermsofPaymentLesson9SettlingComplaintsLesson10CustomerFeedbackLesson11MaintenanceReceptionLesson12VehicleMaintenanceLesson13MotorInsurance 目录 机械工业出版社 Lesson1CustomerReception Makeyourchoice PartOne Warming up 1 Asacustomer whenyouwalkintoa4Sstore youhope Thesalesmanwillgreetyou Youwillbeservedpolitely Thesalesmanwon tdisturbyourvisit Thesalesmanwillhavedetailedinstructionsofthecaryouareinterestedin Whatelse 机械工业出版社 2 Asasalesman doyouknowwhatyoushoulddowhenyoureceiveacustomer Welcomehim Greethimandhisfriends Handacupofteaorcoffee Observewhatheorshecaresabout Judgehimfromhisappearance Whatelse PartOne Warming up Lesson1 机械工业出版社 3 Asasalesman doyouknowwhatyoushouldn tdowhenyoureceiveacustomer Smoke Walkaroundwithacupofcoffee Standagainstacar Stareathimupanddown Whatelse PartOne Warming up Lesson1 机械工业出版社 1 Bepolite 2 Greetyourcustomers 3 Keepasmilingface 4 Speakclearly Asasalesman youshould PartOne Warming up Lesson1 机械工业出版社 PartTwo NewWordsandUsefulExpressions Newwords Lesson1 机械工业出版社 PartTwo NewWordsandUsefulExpressions Usefulexpressions 1 欢迎光临本店 2 能为您效劳吗 3 请进 4 来杯咖啡吗 5 这里有红色的车卖吗 6 能认识一下吗 7 您是第一次到我们展厅吧 8 如有什么需要 请叫我 9 我来带你四处看看好吗 10 我只是看看而已 1 Welcometoourmotorshop 2 WhatcanIdoforyou 3 Pleasecomein 4 Wouldyoulikeacupoftea 5 Doyouselltheredcars 6 MayIknowyourname 7 Isthisyourfirsttimetovisitourshowroom 8 Besuretocallmeifyouneedhelp 9 CanIshowyouaround 10 I mjustlookingaround Lesson1 机械工业出版社 PartThree Situations SituationA Ialsoenjoyfishing Mr Graycomestoa4Sstore Mr Lu asalesman receiveshim L Goodmorning Welcometoour4Sstore G Morning L IamLuZhi thesalesmanofthestore MayIknowyourname G I mGeofforyGray L Well Mr Gray It sgoingtobecloudy isn tit Iamthinkingabouthavingaweekendtripwithmyfamily butitdoesn tseemrealisticforitisprobablygoingtorainatthattime Sodoyouloveaweekendtrip too G Yes Ido Ialsoenjoyfishing andacarwillhelpmealot L Whattypeofcardoyouhaveinmind G IpreferaSUV I vebeentoseveralstoresalready L Well It sluckyforyoutocometoourstore Look doesn tthatSUVsuityou Ithasaremotecontrol G Really Imusthaveacloselook L Ibetyou lldefinitelylikeit Lesson1 机械工业出版社 MakeyourchoiceaccordingtothesituationA PartThree Situations Lesson1 机械工业出版社 PartThree Situations SituationB WheredoyouWork Mr Black aworker comestothe4SstoreandMr Lureceiveshim L Goodafternoon sir Welcometoour4Sstore B Goodafternoon L I mLuZhi thesalesman Ihopeyou llenjoymyservice MayIknowyourname B MynameisJimBlack L Nicetomeetyou Mr Black Youmustbeateacher amIright B No I mnot Infact IamaworkerandIworkinanironandsteelcompany L Aworker You rekidding Youdon tlooklikeaworkeratall B ButactuallyIamaworker L Couldyoutellmewhatyoudoeveryday B Makingsteel L It sinteresting I veneverseenhowsteelcomesout I dliketovisityourworkshopsomedayifit sconvenientforyou Doyouwelcomeme B Yes Anytime L Thankyou Lesson1 机械工业出版社 MakeyourchoiceaccordingtothesituationB PartThree Situations Lesson1 机械工业出版社 Completethesesentenceswiththewordsinthebox I vebeenatthe sincethisafternoon Mr Luisa ofa4Sstore Itis nowanditmayraintomorrow Mr Grayenjoys andaweekend What ofcardoesMr Graylike I youwilllikethecar Iwillserveyouandyouwillenjoymy Iworkinan and company Mr Blacklooks ateacherandhedoesn tlooklikea Welcometoour4S PartFour Practice Lesson1 机械工业出版社 MatchthefollowingChinesewithEnglishexpressions PartFour Practice Lesson1 机械工业出版社 欢迎光临本店 Welcometo 明天很可能会出太阳 Tomorrowwillbe 您想买什么车 Whattypeofcar 你想要这辆运动型多功能车吗 Doyou inmind 接待您这样的顾客真是我的幸运 It sluckyformetodo 我很喜欢跑步 Ienjoydoing TranslationthefollowingsentencesintoEnglish Completethefollowingtasks 1 Playthepartsinthedialogues 2 Makedialoguesaccordingtothenextsituation Supposingabusinessman adoctororasalesmancomestoyourautostore youreceivethem 返回目录 PartFour Practice Lesson1 机械工业出版社 Makeyourchoice PartOne Warming up 1 Howwillyougreetyouroldfriend Hi howareyou Hello fancymeetingyouhere Hi howiseverythinggoing Howdoyoudo Whatelse Lesson2CustomerReception 机械工业出版社 2 Ifyouarealady whatdoyouwantforyourbirthday Abunchofflowers Abirthdaycardfrommyacquaintance Amovieticket Apleasantsurprise Whatelse PartOne Warming up Makeyourchoice Lesson2 机械工业出版社 3 Whatisapolitetoneforasalesmantoreceivecustomers Wouldyouliketo Don tyou Couldyouplease Welcometo Whatelse PartOne Warming up Makeyourchoice Lesson2 机械工业出版社 PartOne Warming up 1 Graspthecustomers specialneeds 2 Greateagoodimpressionwhenyoureceiveacustomer 3 Trytoobtaincustomers trust Asasalesman youshould Lesson2 机械工业出版社 PartTwo NewWordsandUsefulExpressions Newwords Lesson2 机械工业出版社 PartTwo NewWordsandUsefulExpressions Usefulexpressions 1 Ourmarketshareisveryhigh 2 Thismodelsellsverywell 3 Ourcompanyisthesoleagencyinthearea 4 WehaveaboutfivepercentoftheChineseautomarket 5 Ourcompanyisoneofthebest knowncarmanufacturersintheworld 6 Ourproductsenjoyhighpopularity 7 Thiscarcost2timesasmuchasregularones 8 Hereisourshowroomarrangedwithallourproducts 9 Thenewmodelfeaturessomenewequipment 10 Themodelenjoysitsmarketperformancealltheway 1 我们的市场占有率很高 2 此车型很畅销 3 我们公司是本区独家代理 4 我们大约占中国汽车百分之五的份额 5 我们公司是全球知名的汽车制造厂 6 我们的产品颇受欢迎 7 这种车的售价是普通车的两倍 8 展厅里陈列了我们所有的产品 9 这款车装备有一些新的设置 10 此款车一直在市场上卖得很好 Lesson2 机械工业出版社 L Goodmorning madam Welcome O Goodmorning L WhatcanIdoforyou O No thankyou Idon twanttobuyanythinghere Iamjustlookingaround L Whyareyoukillingtimethen O Becausejustnowasalesmanaskedmetoseehimanhourlater L Oh Isee ThenI dliketoknowwhatcoloryouprefer O I dlikeawhitecar Andit smybirthdaytoday L Happybirthday madam O Thankyou PartThree Situations SituationA Happybirthday Madam Mrs Owencomesoutofa4Sstore andisvisitingMr Lu Lesson2 机械工业出版社 L Excuseme madam Iwillcomebacksoon O Itdoesn tmatter Mr LuleavesMr Owen makesaphonecallandreturnstoher L Mrs Owen sinceyouarefreenow pleaseallowmetoshowyousomemodelsofthestore O Allright Afterawhile ayoungladycomesinwithabunchofflowersandgivesthemtoMr Lu L Theflowersareforyou madam Happybirthday O Thankyouverymuch Tellyouthetruth Ihaven tgotanyflowersforalongtime L Youarewelcome madam Lesson2 机械工业出版社 MakeyourchoiceaccordingtothesituationA PartThree Situations Lesson2 机械工业出版社 LongtimenoseeMr Nelson Mr Lu sacquaintance comestoa4Sstore PartThree Situations SituationB L Hi Nelson Howiseverythinggoing N Hi Mr Lu L Mr Nelson Ihaven tseenyouforages Imissyou N Yeah nearlyoneyear Imissyouverymuchtoo That swhyIcomehere L Youarewelcome Can tyoucomehereforaseatevenifyoudon tplantobuyanything Ithoughtwearefriends N Thankyou Ialwaysregardyouasmybestfriend L Mr Nelson ifyoupassbythestore youarewelcometohaveacupofcoffeefromnowon Alittlewhilewillbeokay Nowpleasecometomyofficeandtellmewhatyouaredoingnow Lesson2 机械工业出版社 MakeyourchoiceaccordingtothesituationB PartThree Situations Lesson2 机械工业出版社 PartFour Practice Completethesesentenceswiththewordsandphrasesinthebox Themodelofthecar well Manypeoplebuyit Idon tbuyanything Iamjust I dliketoknowwhatcoloryou Please metoshowyouthemodels Ihaven tgotany foralongtime Howis going Can tyoucomeherefora forawhile Shedoesn t tobuyanything Ialways youasbestfriend Youare tohaveacupofcoffee Lesson2 机械工业出版社 MatchthefollowingChinesewithEnglishexpressions PartFour Practice Lesson2 机械工业出版社 PutthefollowingsentencesintoEnglish 我想知道你更喜欢什么颜色 I dliketo 请允许我向你介绍本店的几款车 Pleaseallowmeto 难道你就不能来这里坐坐 Can tyoucome 欢迎你来本店喝杯咖啡 Youarewelcome 告诉我你现在做些什么 Tellme 我认为你是我最好的朋友 Ialwaysregard PartFour Practice Completethefollowingtasks Playthepartsinthedialogues Makeadialogueaccordingtothenextsituation Supposingamiddle agedmancomestoyourstore youreceivehim 返回目录 Lesson2 机械工业出版社 Lesson3CustomerDevelopment Makeyourchoice PartOne Warming up 1 Asasalesman whatwillyoudototurnyourcustomers goodwillintosales Makephonecallstothem Makeappointmentswiththem Nevergiveupiftheyrefuseyou Visitthem Whatelse 机械工业出版社 PartOne Warming up 2 Asasalesman whatwillyoudowhenyoumakeanappointmentwithyourcustomer Makeaphonecalltomakesurethetimeandtheplace Waitforhimatthegivenplace Haveapleasanttalkwithhim Thankhimatlast Whatelse Lesson3 机械工业出版社 PartOne Warming up 3 Whatwillyousaywhenyouwanttothanksomeone Thankyouverymuch Thanksalot Thanksforyourhelp It sverykindofyoutohelpme Whatelse Lesson3 机械工业出版社 PartOne Warming up Nevergiveupeasily Findandlearnyourcustomersbyheart Neverbeanxioustopersuadeyourcustomerstobuyyourcars Asasalesman youshould Lesson3 机械工业出版社 PartTwo NewWordsandUsefulExpressions Newwords Lesson3 机械工业出版社 PartTwo NewWordsandUsefulExpressions Usefulexpressions 1 Don tIknowyou 2 I veheardagreatdealaboutyou 3 Ican tthankyouenough 4 Youhavemadeagoodchoice 5 Thankyouforyourspendingsomuchtimeansweringmyquestions 6 Don tforgetI llinviteyououttodinnertonight 7 Shallwesayseveno clock 8 I msorrytotakeyoursolongtime 9 Shallwefixatimeforatalk 10 Afriendofminerecommendedyou 1 我好像认识您 2 久仰大名 3 真不知道该如何感谢您 4 您的眼力不错 5 谢谢您花那么多时间回答我的问题 6 别忘了今晚我邀请你吃饭 7 那说好七点钟 行吗 8 很抱歉占用你这么长时间 9 我们能约个时间谈谈吗 10 我的一个朋友推荐我来找你 Lesson3 机械工业出版社 L Hello thisisLuZhifromKaiDaAutoSalesCompany MayIspeaktoMr Brown Thecarheorderedisreadynow J I mafraidthatyoudialedawrongnumber Wehaven torderedacar L Really J Yeah myhusbanddidn ttellmethat L Justaminute IsitthephonenumberofMr Brown J No it sSmith s I mJanesmith L I msorryfordisturbingyou Mrs Smith J Itdoesn tmatter PartThree Situations SituationA MayIspeakto Mr Luismakingaphonecall HewantstoinformMr Browntotakehiscar buthedialsMrs Smith snumber Lesson3 机械工业出版社 L Don tyoutakeaninterestinbuyinganewcar Mrs Smith J Yes butIhavetotalkitoverwithmyhusband L Oh Isee Whenisitallrighttocallyourhusband J Heusuallygetshomeatsix L Isee thankyou I llringyoubacklater andIwishIwon tdisturbyourdinner J Well weoftenhavedinneraroundhalfpastsixL Thankyou I llcallyouagainlater Aftersixo clock Mr LucallstheSmiths again L Hello Mr Smith please Icalledyourwiferightthisafternoon shetoldmetophoneyouatthistimeoftheday So doyouplantobuyanewcar S Notatpresent L Whendoyoudecidetobuy S Inoneyear Ithink L Thankyou Iwillkeepintouchwithyou Seeyou Lesson3 机械工业出版社 MakeyourchoiceaccordingtothesituationA Lesson3 机械工业出版社 Areyoufreetomorrowmorningorafternoon LuZhiismakinganappointmentwithMr Hunterbyphone PartThree Situations SituationB L Hello couldIspeaktoMr Hunter H ThisisHunterspeaking L Mr Hunter thisisLuZhifromKaiDaAutoSalesCompany Yesterdayyoucametoourcompanyforinformation Youshowedgreatinterestinourcars butleftatonce H Yes IhadacallthenandIhadtoleave Goahead L So Mr Hunter whichmodeldoyouprefer H I minterestedinToyotaGL1 6MT L Youhavemadeagoodchoice Wecandefinitelyfityourneeds andcanImakeasuggestion H Sure Whatisit Lesson3 机械工业出版社 L Ifitisconvenienttoyoutomorrow Iwillpayyouavisitforadetailedexplanation Inthisway youcanhaveabetterideaofthecar Doyouagreewithme H Yes Howmuchtimewillittake L Nomorethan60minutes Willyoubefreeontomorrowmorningorafternoon H Afternoonisbestforme L Would14 30beallright H It sOK L Good I llvisityouthenat14 30tomorrowafternoon Lesson3 机械工业出版社 MakeyourchoiceaccordingtothesituationB Lesson3 机械工业出版社 PartFour Practice Completethesesentenceswiththewordsinthebox HewillMr Browntotakehiscaryesterday Shefeelssorryforyou HeismakinganwithMr Hunter Wecanfityour Thecarwhichheyesterdayisrighthere Ifitistome Iwillvisityou Thetelephonenumberyouiswrong Yesterdayyoucametoourstorefor I dliketoexplainourtoyou Youcanhaveabetterofthecar Lesson3 机械工业出版社 MatchthefollowingChinesewithEnglishexpressions PartFour Practice Lesson3 机械工业出版社 TranslationthefollowingsentencesintoEnglish 你今天有空还是明天又空 Willyoubefree 我们能为完全满足你的需求 Wecandefinitely 我会拜访你 向你做仔细说明 Iwillpaya 难道你对购买新车不感兴趣吗 Don tyoutake 我希望将不会打扰你们吃饭 Iwish 我会和你保持联系的 Iwill PartFour Practice Completethefollowingtasks Playthepartsinthedialogues Makeadialogueaccordingtothenextsituation Supposingacustomershowsgreatinterestinyourcars hedoesn ttellyouifhewantstobuy thenheleavesthestore Nowyouphonehimorher 返回目录 Lesson3 机械工业出版社 Makeyourchoice 1 Whyisitveryimportantforasalesmantocollectinformation Forknowingthecustomer sneeds Fordevelopingcustomers Forprovidingbetterserviceforcustomers Forsellingmorecars Whatelse PartOne Warming up Lesson4Informationcollection 机械工业出版社 2 Asasalesman whatwillyoupreparebeforeyoucollectinformation Generalquestions Specificquestions Anotebooktowritedowntheinformation Thethanksintheend Whatelse PartOne Warming up Lesson4 机械工业出版社 3 Whichmaininformationwillyoucollect Name Age Hobbies Telephonenumber Occupations Whatelse PartOne Warming up Lesson4 机械工业出版社 PartOne Warming up 1 Talkingoodmanner 2 Nevermentiontheprivacy Asasalesman youshould Lesson4 机械工业出版社 PartTwo NewWordsandUsefulExpressions Newwords Lesson4 机械工业出版社 PartTwo NewWordsandUsefulExpressions Usefulexpressions Doyoumindafewquestionsofmine Doyougotoworkbycar Whatmakeisyourcar Howmanyyearshaveyouhadyourcar Whousesthecar youoryourwife Whenwillyoubuyanothercar Howisyourcarrunning DoyoulikeasedanoraSUV Whatdoyoudoinyoursparetime Whatarethemainproblemswithyourcar 1 我问您几个问题您不介意吧 2 您是开车上班吗 3 您的车是什么牌子 4 您的车开了多少年了 5 您家车主要谁在用 是您还是您夫人 6 您何时再买车 7 您的车跑的怎么样 8 您喜欢轿车还是运动多用途车 9 您空闲的时候都干什么 10 您的车主要有什么问题 Lesson4 机械工业出版社 L WhatcanIdoforyou sir D Yes butIneedtohavealookfirst L MayIknowWhenwillyouuseacar D Inthenewyear Ithinkitisanewbeginning L Goodidea Sowhoisgoingtousethecar D Mywife L Iguessyourwifemustbeateacher right D No sheisasaleswoman L Whydoyoubuyitforher D Asasaleswoman youknow shehasalongwaytogoeveryday PartThree Situations SituationA DoyouneedasedanoraSUV Mr Doddentersthe4Sstore andLuZhireceiveshimandaskshimsomequestions Lesson4 机械工业出版社 L DoesshelikeasedanoraSUV D Asedan L Whatcolordoesshelike D Shelikeswhite L Doesshelikeasedanwithanair conditioner D Yes L Whataboutautomatic windows D No sheprefershand controlledwindows L Lookatthatcar Wejusthaveonethatfitsyourneed Lesson4 机械工业出版社 MakeyourchoiceaccordingtothesituationA Lesson4 机械工业出版社 Yourcarisinpoorcondition Mr LuistalkingwithMr Collinsformoreinformation PartThree Situations SituationB L Hello I mLuZhi MayIknowyourname C Hi IamJimCollins L Doyoumindafewquestionsofmine C Notatall Goahead please L Howmanychildrendoyouhaveandhowoldarethey C Ihaveonechildandheis16yearsold L Well hemustbeagoodboy Doyouoftenhelphimwithhishomework C No I malawyerandIamverybusy L Howisyourcarrunning C Notverywell Ithasrunforfiveyears Lesson4 机械工业出版社 L Whatarethemainproblemswithyourcar C It swornoutandneedsalotofrepairs L Whatabouttheengine C Thedrivingpowerisnotstronganditdoesn tstartquickly L Oh yourcarisnowinpoorcondition Whenwillyoubuyanothercar C Inthisweek L Isee Supposingyouaregoingtobuyanewonenow whatmakedoyoulike C Toyota L MayIhaveyourbusinesscard C Sure Hereyouare L Thankyouverymuch Lesson4 机械工业出版社 MakeyourchoiceaccordingtothesituationB Lesson4 机械工业出版社 PartFour Practice Completethesesentenceswiththewordsinthebox Mywifeneedsa Shelikeswindows Mycarisnowinacondition Wejusthavecarsthatjustherneeds Mycariswornoutandneedsalotof Doyouafewquestionsofmine Thecarhasrunforsomeyearsanddoesn tquickly Howhasyourcar Whatofcardoyoulike Hereismycard Lesson4 机械工业出版社 MatchthefollowChinesewithEnglishexpressions PartFour Practice Lesson4 机械工业出版社 PutthefollowingsentencesintoEnglish 您是需要轿车还是运动多功能车 Doyouneed 他喜欢带空调的轿车吗 Doeshelike 您的车况已经很差了 Yourcaris 您介意我提几个问题吗 Doyoumind 您喜欢什么牌子的车 Whatmake 您的车况如何 Howis running PartFour Practice Completethefollowingtasks Playthepartsinthedialogues Makeadialogueaccordingtothenextsituation Supposingacustomercomestotheautostore youwanttogetsomeinformationfromhim andthenyouaskhimsomequestions 返回目录 Lesson4 机械工业出版社 Lesson5AutomobileIntroduction Makeyourchoice 1 Asasalesman howwillyoumakeanintoduction Simply Indetail Professionally Clearly Whatelse PartOne Warming up 机械工业出版社 2 Asacustomer whatwouldyouliketoknowwhenyouwanttobuyanewcar Thedimensionsofthecar Performance Safetyequipment Comfortandconvenience Whatelse PartOne Warming up Lesson5 机械工业出版社 Makeyourchoice 3 Asasalesman howwillyouanswercustomer squestion Patiently Briefly Bygivinganexample ByComparingwithanothermodel Whatelse PartOne Warming up Lesson5 机械工业出版社 PartOne Warming up FABprincipleinmotorexplanation F FeatureA AdvantageB BenefitHowtoexplainABSinaFABway Asasalesman youshould ABS Controlthedirectionofacarandavoidlockingupthebrakingwheels Avoidhurtingpassersbyandvehiclesbyaccident Lesson5 机械工业出版社 PartTwo NewWordsandUsefulExpressions Newwords Lesson5 机械工业出版社 PartTwo NewWordsandUsefulExpressions Usefulexpressions Howisthecar sfuelefficiency Thiscaronlyusesunleadedgasoline Istherearearwindowdefroster Isrust proofingastandardfeature Howmanycylindersdoesthisenginehave Whatstandardfeaturesareincludedinthismodel Isthetransmissionmanualorautomatic Howmanymilespergalloncanthiscargo Thiscarisveryeasytodrive Ithaspowersteeringandpowerbrakes Thenewmodelfeaturessomenewequipment 1 这部车燃油效率怎样 2 这部车用无铅汽油 3 有后窗除霜装置吗 4 防锈是标准设置吗 5 这部发动机有多少个气缸 6 这种车型包含了什么标准设置 7 变速器是手动的还是自动的 8 这部车每加仑能跑多少公里 9 这部车很容易驾驶 他有助力转向和制动助力装置 10这款新车的亮点是安装了一些新设备 Lesson5 机械工业出版社 L Whichmodelareyouinterestedin Mr Ford F I mveryinterestedinthismodel Wouldyoupleaseintoduceit L Certainly I llintoduceitfromfiveparts Theyareoutlook poweroperation comfort safetyandovervalue Nowpleasetellmewhichpartyouwanttoknowfirst F Safety L Good Thesafetyofthecarincludesactivesafetyandpassivesafety drivingsafetyandpropertysafety Forexample ABSbelongstodrivingsafety anditisa PartThree Situations SituationA Iwillexplainitfromfiveparts Mr Fordplanstobuyacar Mr Luisexplainingacartohimfromfiveparts Lesson5 机械工业出版社 deviceinactivesafety Safetyairbagsbelongtodrivingsafetytoo buttheyaredevicesinpassivesafety Anti theftelectriclockisadeviceinpropertysafety Withallthosedevices youandyourcarwillbeverysafewhenyouparkanddriveit F Excuseme CouldyoupleasetellmemoreaboutABS L Yes ABSisusedtocontrolthebrakeswhenabrakingwheelgointoalockedcondition Onceabrakingwheelislockedup theautomobilewillslipandhaslittleornodirectionalstability Inthiscase you lllosecontrolofyourcar Clear F Yes pleasegoon L OK Letmetalkaboutthesecondpart outlook Lesson5 机械工业出版社 MakeyourchoiceaccordingtothesituationA Lesson5 机械工业出版社 MayIaskyousomequestions Mr Jonesi