管家部规章制度.doc

hangzhou capital star hotelhousekeeping dept.3221.3,1.818 6f18f15f1618f hangzhou capital star hotel housekeeping dept. duties & responsibiliesapproved by date title level department section reporting reporting to line supervises ? job summary duties & responsibilies 1234567vip89 1011 121 2 3 4 5 6 7 8 9 1011 12 13141516 1718192021222324252627floor master key31 32 33 34 35 36 37 38 39 40 5-201% 41 42 50/50/30/30/1234()56 12345627272775 12345678910 11 1 2 3 4 5 6 7 8 9 10 16 12 10 3 45 30 67 8 39 10 11 12 13 14 15 16 2012.05.16housekeeping department rulers & regulations1. time in /out at the staff entrance when arrive and leave the hotel. not allowed time in/out for other2. all the items except linens should not to be thrown through the linen chute.3. positively greet the guest when you meet them.4. it is not permitted to use guest lifts and other guest facilities.5. if you have to leave your working floor in any special situation, you must hand over your work toother associate.6. it is not allowed to open guestroom for stranger or the guest who forget the key.7. housekeeping associates are not allowed to lend keys to any other people.8. any money or property found in c/o guestroom must be reported and turned in to hksp officeimmediately.9. anything special must be reported to your leader, such as guest ill, rise pet, furniture damaged, verydusty on wall & floor, machine is out of order etc.10. notify the hskp office or your leader upon noting any suspicious or unusual persons on the hotelpremises.11. any behaving of using electricity against hotel procedure must be reported.12. if any pest is found in any area of hotel, report this to hskp office immediately.13. telephones should not be answered in occupied room. under no circumstances is call to be made to outside of the hotel from a guestroom.14. protect guests privacy, should not disclose.15. standing against wall, chatting with other coworkers in public area is not allowed.16. anything not clear or emergent must be reported to the shift leader, do not make decision yourself.17. should not throw special remains into toilet bow to make the toilet jam.18. do not leave your working place randomly. turn off lights in pantry, lock pantry door afterleaving.19. check if the guestroom door is closed when you leave. any occupied room door forgot closed mustbe reported to hskp office immediately.20. speaking loudly is prohibited in floor.21. do not open/close the door of guestroom and pantry exerting all your strength.22. watching tv and moving guest property in guestroom is prohibited.23. using the cleaning chemical correctly, and place it back.24. obey the meal strictly, mobile-phone should be hand over to other colleague who working on thesame or near floor before meal, so that the colleague can offer service immediately if guest require. 25. if you must go to meal or have any other things, do not place the trolley in the corridor. and thetrolley must be placed in pantry or service area.26. do not occupy the lifts long time.27. private mobile phone is not allowed to carry. but you should wear watch to record time onworksheet.28. try your best help guests friendly and hospitality. respect your coworkers.29. it is prohibited to sale hotel property to guest without permission.30. solicitation of tips by word or gesture is strictly prohibited.31. smoking is prohibited during working time and non-smoking area. do not spit or chew gum onhotel premises.32. do not put your hand in pocket when working in hotel.33. do not leave the guest property in pantry.34. do not absent without prior approval. all associates must note the hskp office in time. 35. take part in the hskp department training on time. anyone who has special case should ask thetraining teacher for leave in advance. absent and be late for are not allowed.36. carrying master key and stroll in floors is prohibited.37. do not receive personal visitors or lead friends and relatives in the hotel without authorization. 38. taking foods out of cafeteria or store foods in locker is prohibited.39. do not damage hotel facilities.40. wear the appointed shoes. do not take the sharp tools in pocket.41. be careful when taking articles, do not run.42. all accidents potential must be reported.43. check the machine plug before use.44. do not touch the operating electrical machine with wet hands.45. do not put your hand into the operating machine.46. do not let the extension board wire across the path during using machine.47. using accordingly tools, like ladder, when clean higher place.48. pick up the broken glass with rubbish scoop, not with hands, and then vacuum the floor.49. do not extend the hand into rubbish bag and dustbin.50. when throw rubbish, check if there are special article in it.51. u