英语酒吧服务PPT课件.ppt

BarService 1 ClassificationofBars Classificationofbars MainBar CashBar GentlemanBar GrandBar ServiceBar BanquetBar 2 KeyPointsofBarservice 在不打扰客人的情况下 呈送和添加饮料时要报名称 YourBloodyMary sir madam 当知道客人姓名时 就要称呼他的名字 在拿走空杯之前一定要问客人是否需要另一杯饮料 Wouldyoulikeanotherone 3 KeyPointsofBarservice 客人之间讲话时不要侧身细听 也不要插话 不可催促客人饮酒 也不可因客人饮得过多 或太少 或时间太长而流露出不耐烦的情绪 热情接待所有客人 不厚此薄彼 客人喝醉了也不能有轻慢的态度 喝醉的客人离桌 应暂留其物品原样 以备核查 4 TheStepsofBarServices Order posture etc Label producingarea rank Keepinmindsometips Purewine Showtotheguest Openthebottle 1 asking2 repeat affirm3 placeanorder Takeorders 5 EtiquetteofBarservice 在对客人进行葡萄酒服务之前需检查 是否是客人点的酒 所点酒的正确年份 酒的温度是否适当 商标是否完好 瓶身是否干净 向客人展示酒标 请客人尝试后才开始服务 Wouldyoutasteit sir madam 6 EtiquetteofBarservice 从客人的右侧用右手服务 不要离的太远 也不可靠的太近 斟倒酒水时 其酒瓶口应与杯口保持一定的距离 以保持卫生及避免操作时发出声响 动作要轻 稳 准 优雅大方 斟酒时酒标要面向客人 7 EtiquetteofBarservice 斟酒量 中餐中 白酒 ChineseWine 红葡萄酒 RedWine 黄酒 YellowWine 斟入杯中应为八分满 斟倒啤酒时 应为八分酒液 而成泡沫 西餐中 红葡萄酒 白葡萄酒 WhiteWine 均为六分满 白兰地酒 Brandy 斟两分满 即酒杯横放时 杯中酒液与杯口齐平 烈性酒 Spirits 通常与白兰地相同 斟倒各种饮料时 无论中餐还是西餐 均以八分满为宜 8 EtiquetteofBarservice 斟酒顺序 女士优先 客人优先 主人最后 如客人选用了多种酒 一般的顺序是 红葡萄酒 白酒 啤酒 剩下的酒不多时 在平均分给客人后要礼貌地问客人是否还需要另外一瓶 Wouldyouliketohaveanotherbottle 9 Usefulexpression Goodevening WelcometoXX Welcomeback Hopeyouhadagoodtrip Forguestswhopayareturnvisit Nicetoseeyouagain Mr XX Ms XX Howarethingsgoingthesedays Welcome Farewell Haveagoodevening apleasantweekend Goodnight Hopeyoucomeagainsoon Haveapleasantjourneyhome Happylanding 10 Usefulexpression Hereisthewinelist sir Pleasetakeyourtime Wouldyoucareforadrinkbeforedinner Wouldyoulikeanaperitifbeforeyourmeal Anywineorsoftdrinksfortheladies Wouldyoulikecoffeeortea sir Whatwouldyouliketodrink 点酒水时询问 11 Usefulexpression Wouldyoulikeabottleofredwine whitewinetogowithyourbeef seafood IthinkthatredBordeauxwouldgoverywellwithyourchicken Wouldyoucareforsomethingalittlestronger Ifyouprefersomethingmilder wehavericewine TheZhangyudryredwineisrathermildfortheladies Wouldyouliketotrysome 当客人需要你的推荐时 Whatwouldyourecommend 12 Usefulexpression SinceyouorderedtheSashimi I dsuggestJapaneseSaketogowithyourmeal SinceyouhavecomeallthewaytoChina wewouldrecommendtheChinesewine WehaveVodkaifyoupreferstrongliquor Ricewinegoesperfectlywithcrabs 当客人需要你的推荐时 Whatwouldyourecommend 13 Usefulexpression Wouldyouliketohavesomebeertosoothyouafterallthespicyfood Wehavedifferentkindsofcannedandbottlebeers aswellasdraftbeerandblackbeer WehaverecentlyaddedKirinfromJapantoourselection Wouldyoucareforsome Wouldyouliketotryourhousewine 当客人需要你的推荐时 Whatwouldyourecommend 14 Usefulexpression WehaveSanMiguelontapandTsingTaoinbottles Kirschisverypopularwithourguests MoutaiisoneofthemostfamousliquorsinChinaandnevergoestothehead TsingTaoisourlocalbeer Itiswellknownaroundtheworld Itisinexpensiveandtastesexcellentalso 介绍酒水 15 Usefulexpression MoutaiisoneofthemostfamousChineseliquors WehaveMoutaiwith56 alcoholand38 alcohol TheGuangdongricewineismilderthanthosefromthenorthofChina Thecannedcokecosts7yuan Thebottledcokecosts10yuan 介绍酒水 16 Usefulexpression Wehavefreshorangejuice applejuice mangojuice watermelonjuice pearjuiceandcarrotjuice Eachcosts15yuan ChineseyellowwineisverypopularinChina WehaveShaoxingJiaFanJiu LongyanChenGangJiuandJimoJiu WuLiangYeliquorhasbeenassignedforstatebanquets 介绍酒水 17 Usefulexpression Atasteofthemellowandfull bodiedwinecanleaveapleasantlingeringaftertaste Moderatedrinkingofitwillhelppromotebloodcirculationanddispelcold aswellasrefreshoneselfandremovefatigue 介绍酒水 18 Usefulexpression Howisthetemperature bouquet taste colorofthewine MayIservetheXXnow sir IthinktheBordeauxshouldbedecantednowandallowedtobreatheforalittlewhile YourRemyMartin please Wouldyouliketotasteit Iwillputthecorkhere 席间酒水服务 19 Usefulexpression Thesameagain sir Howaboutonefortheroad Anight capbeforeretiring sir Howaboutanotherhalf sir Wouldyouliketotryanotherkindofournewstyle Itisverypopularafterlaunched 建议客人再喝一杯 20 Conversation S Goodevening sir Wouldyoucareforsomewinewithyourmeal G Yes please S Here sourwinelist G Well Ihavenoidea whatwouldyourecommend S SinceyouorderedChinesefood I dsuggestyoutrysomeChinesewine WehaveChinesericewineandChinesewhiteliquor RecommendChineseWineS sommelierG guest 21 Conversation G Arethereanydifferencesbetweenthem S Yes Chinesericewineismadefromriceorstickyrice theChinesewhitewineismadefrombarley wheatorChinesesorghum PeoplefromsouthofChinapreferricewinewhilethosefromthenorthdrinkwhiteliquor Ifyouprefermildliquor IthinktheChineseyellowwinewillbeagoodchoiceanditgoeswellwiththecrabyouordered G Fine We dlikesome 22 Conversation S Showsthebrandtotheguest YourRedBurgundy sir MayIserveitnow G