商务英语-电话用语.doc

精品文档电话预约A: Stone Corp. Hi, Mary speaking.隐四通公司, 您好，我是Mary。B: Hello, Id like to speak to Mr. Hunter, please.你好，我想找Hunter先生。A: May I ask who is calling, please?请问您是哪位？B: My name is Herbert Wood of IBM Computer Company.我是IBM电脑公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please (into PBX) Mr. Hunter, Mr. Wood of IBM Computer Company is on the line.谢谢，Wood先生，请稍等。（打内线电话）Hunter先生，IBM电脑公司的Wood先生找您。C: Can you find out what he wants?你可以问他有什么事吗？A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.好的，Hunter先生。（对来电者说）对不起Wood先生，让您久等了。Hunter先生现在非常忙，他想知道你有什么事对他说。B: Yes, I want to buy some computer software and talk about developing some other software. I dont know whether he is interested in that or not?是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感谢，Wood先生。请你等一下好吗？（打内线电话）Hunter先生，Wood先生想买一些计算机软件。C: I see. Put him on line two.好的，请转到2号线。A: Yes, Mr. Hunter. (To caller) Mr. Wood, Im very sorry to have kept you waiting. Ill put you through to Mr. Hunter.好的，Hunter先生。（对来电者）Wood先生，不好意思让你久等了，我把你的电话接给Hunter先生。A: Good afternoon, Sales Department. May I help you?下午好，销售部，我能帮你什么忙吗？B: Could I speak to Mr. Bush, please?可以和Bush先生说话吗？A: Ill see if he is available. Who shall I say is calling, please?我要看一看他是否在。请问我得告诉他谁打来的？B: John Smith.A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you?请别挂机，Bush先生正在和总经理开会，我可以帮你忙吗？B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他讨论一下我们上星期签订的合同。A: I dont think the meeting will go on much longer. Shall I ask him to call you when he is free?我想会议不会开得太久，我让他有空给你打电话，好吗？B: Yes, that would be easiest.是的，那样最好了。A: Could I have your name again, please?请再一次告诉我你的姓名，好吗？B: Yes. Its John Smith.好的，我叫John Smith。A: And the number?电话号码呢？B:: OK. Youll be hearing from Mr. Bush later in the morning then, Mr. Smith.好的，Smith先生，早上晚些时候，你会收到Bush先生的电话。B: Thank you for your help. Good-bye.谢谢你的帮助，再见。A: You are welcome. Good-bye.别客气，再见。商务英语中经常会碰到与老外打电话交流的情况，突发状况也是五花八门，你准备好应急方法了吗？遇到下面这十五突发状况你会如何做到不慌张不失礼呢？情况一：打电话的人要找的人不在， 问对方是否要留言Can I talk to Mark？ （我可以跟 Mark 讲话吗？）He is out on his lunch break right now. Would you like to leave a message？ 他出去吃午饭了， 你要留言吗？He isnot available right now. Can I take a message？ 他不在， 我可以帮你传话吗？情况二：打电话的人要找的人不在， 愿意接受对方的留言Can I leave a message？ 我可以留个话？Yes. Go ahead, please. 可以， 请继续。Of course. Hold on for just a second so I can grab a pen and paper. 当然， 稍等一下让我拿个纸笔。Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然， 如果你可以等我一下下， 让我找张纸写下来。情况三：打电话的人找的是你自己Is Daisy there？ （Daisy 在吗？）This is she. 我就是。 （注： 男的用 This is he.）Youre speaking/talking to her. 你正在跟她说话。（注：男的用Youre speaking/talking to him.）This is Daisy. 我就是 Daisy.Thats me. 我就是。情况四：对方打错电话Can I speak to Alexander Walker？ 我可以和 Alexander Walker 说话吗？Alexander Walker？ Im sorry, but theres nobody here by this name. Alexander Walker？ 抱歉， 这里没这个人。Im sorry. Im afraid youve got the wrong number. 抱歉， 恐怕你打错电话了。What number did you dial？ 你打几号？情况五：打电话的人要找的人是别人， 请对方稍等Is Brandon there？ Brandon 在吗？Yes, he is. One moment, please. 他在。请稍等。Hold, please. 请稍等。Hold on, please. 请稍等。Let me see if hes here. Hang on. OK？ 我看看他在不在。等一下， 好吗？情况六：接受对方留言时听不清楚， 希望对方重复When he comes back, can you have him call me at (206) 5551212？ 他回来后， 能不能让他打 （206） 5551212 这个号码给我？Can you repeat again, please？ 能不能请你再重复一次？(Say) Again, please？ 再说一次好吗？Pardon？ 抱歉。（请再说一次）Come again, please？ 再说一次好吗？Im sorry？ 抱歉。（请再说一次）情况七：跟对方要求跟（