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e HR WorkforceManagementatInternetSpeedSAPDeliverse HR MichaelCampbellSeniorVicePresident GMSAPAmericaHRBusinessSector Agenda MovingBeyondERP ChangingtheEmployeeExperience MeasuringContribution HR sNewRole SAPDeliverse HR MovingBeyondERP OrganizationsmustmoveatInternetspeedtoplan executeandmeasureimpactdeploynewenablingtechnologiesmaximizeemployeetalentEmployeesmustincreaseproductivity oftenwithfewerresourcesHRisstillchangingandevolving findingthebestwaystocontributetotheorganization MovingBeyondERP DrivingFactorsSinglesourceofapplications tools andknowledgebeingreplacedbycollaborationamongproviders partners customersandemployeesNeedforreal time dynamicsystemsto measuretheimpactofdecisions immediatelysuggestopportunitiesandpossibleactionsProvidetoolsanddatainactionablepackagestoallusersacrosstheorganizationChangesinroles relationships expectationsintwomajorconstituencies employees HR Agenda MovingBeyondERP ChangingtheEmployeeExperience MeasuringContribution HR sNewRole SAPDeliverse HR ChangingtheEmployeeExperience DrivingFactorsEmployeesarechangingthewaytheywork whattheyexpectfromtheirorganizations andhowtheyrelatetotheircompanyandtoeachotherIncreasedblendingofworkandpersonalactivities Wehavefoundthatemployeeswhospendonetoeighthoursperweekofcompanytimeontheirownpersonalmattersarethemostcommittedemployees Employeeswhoreportspendingnotimeorinexcessof8hoursweeklyaretheleastcommitted Source 1999America WorkSurvey ChangingtheEmployeeExperience Employeeswantandneedacompelling interactivesolutionthatenablesthemanagementofalltheirwork relatedandpersonaleventsMycompanyMydepartmentMyprojectsMycompetitorsMytravelMyfinancesMychild sdaycareMy It sallaboutme Theportalasanextensionofme ThePortalitselfisempoweredTosortthroughoceansofdata deliveringonlyrelevantandimportantinformationTosuggestoptionsandpossiblecoursesofactionToactasanintelligentagentforme evenwhenI mnotloggedon ChangingtheEmployeeExperience TheEmployeePortal Auser centric web basedgatewaythatunifiesalltheapplications knowledge processes andservicesnecessaryandavailabletoeachindividualOnepointofentrytoeverythingIneedPotentiallyuniquetoeveryemployeeBottomline improvedemployeeproductivityandsatisfaction ChangingtheEmployeeExperience TheVision aWorkplaceforAnytime Anywhere EmployeeWorkplace PDA WorkplaceRole ChangingtheEmployeeExperience Agenda MovingBeyondERP ChangingtheEmployeeExperience MeasuringContribution HR sNewRole SAPDeliverse HR MeasuringContribution DrivingFactorsHRdepartmentsareembarkingonaradicaltransformationastheirorganizationsbegintoparticipateintheneweconomyThetraditionalconceptofHRisbeingreplacedbyglobal Internet enabledworkforcemanagementtoprovidestrategicadvantagetotheorganizationHRcandrivemeasurementofvalueandcontributionstotheorganizationthroughanactionablepackageoftoolsandperformancemetrics accessedthroughtheemployeeportal Anyprocesscanbeevaluatedonthebasisofcost time quantity qualityandhumanreactionMeasurementsystemscanandwillstimulateproductivityMeasurementneedstofocusonmeasuringoutputsaswellasinputsandactivitiesTheultimatemeasureiseffectiveness successfullyaffectingtheorganization sobjectives MeasuringContribution Threetypesofbenchmarking InternalBenchmarking benchmarkingagainstinternaloperations e g divisions states regionsCompetitiveBenchmarking benchmarkingagainstexternalcompetitorsonspecifickeymeasuresGenericProcessBenchmarking thecomparisonofprocesses regardlessofindustry MeasuringContribution HowBenchmarkingCanAddValue DevelopperformanceindicatorsforHRandotherfunctionsDevelopanimprovementfocusedcultureSetstandardsandtargetsProvideabasistoevaluateHR otherfunctionsandprocesses CompareperformanceInternal ExternalNational InternationalAnalysisofinternalvariationsIdentifypotentialproblemsCriteriaforbestpracticesBasistocompeteforresources MeasuringContribution MeasuringContribution Customer Financial InternalBusinessProcess LearningandGrowth VisionandStrategy TheBalancedScorecard MarketShare TheBottomLine PerformanceManagement EmployeeSatisfactionISPerformance MeasuringContribution Customer Financial InternalBusinessProcess LearningandGrowth VisionandStrategy TheHRBalancedScorecard EnhanceWork LifeBalance ReduceTurnoverCosts Improveaccesstoinformation ProvideCareerPlanning MeasuringContribution Objectives Initiative Strategy MeasurementActual plan SAPBusinessWarehouse KPI IntegratedTools HR KM BW SEM SAPHR Owner SatisfactionTurnoverProductivityEfficiencyCompensation SAPKnowledgeManagement Agenda MovingBeyondERP ChangingtheEmployeeExperience MeasuringContribution HR sNewRole SAPDeliverse HR openInternetstandards Workplace Workplacerole basedpersonalized INTERNET BUSINESSFRAMEWORK singlesign on CRM B2B SEM APO BW ESS inside outside Webbrowseraccess nonSAPapplications mySAP comcomponents HR KM LO FI CompanyBoundary mySAP comInternetservices Marketplaces otherInternetservices IntegrationPartnersEmployeeServicesInternetApplications CompanySystemsCompanyKnowledgeEmployeeServices ChangingtheHRServiceDeliveryModel TheSAPEnterprisePortal SAPDeliverse HR PayrollAdministratorPayrollProcessAdministratorPayrollSpecialistPayrollManager HRAdministratorHRManagerRecruiterTrainingAdministratorTrainingManagerEmployeeDevelopmentManagerHumanResourceAnalystBenefitsandCompensationMgr RolesinHR GenericRoles EmployeeManager RolesinPayroll SAPDeliveredRoles SAPDeliverse HR SAPBusinessConnector ManageOrganization vacancy workflow AssembleAdvertisementDefineSources Internal ExternalJobSites ApplicantSelf serviceReportingNewHire HireSystems Role HiringManager CloseRequisitionFlagApplicantasHired CreateRequisitionPostJobSearchResumesTrackCandidatesIdentifyApplicantsforInterviewExportApplicantstoSAPHR SAPDeliverse HR SAPDeliverse HR SAPDeliverse HR