渣打电话面试完整题目+完整答案(纯属个人准备).docx

1. why choose SCB? Why choose Consumer Banking？KEY: SCB rank among the top 20 companies in the FTSE-100 by market capitalization, and provide a wide-range of products and services for personal and business customers across 70 markets.There is a strong emphasis on growth opportunities, so SCB recruites people not just for the current role but their potential to make a greater contribution in the long run. I also liked the Banks strengths-based approach; it resonated with what I believed in. You are what you are and you need to like and leverage your strengths to make you the best person. the people-oriented culture is above everything else.In Consumer Banking, I can work with talented colleagues, a sizeable portion of my time will be spent in engaging different teams and peers from within the country, region and groups. As Consumer Banking business expands in an already complex and fast-changing world, SCB will bring everyone on to the same page by fostering the right conversations and making the right connections, so that collectively everyone is working towards the same destination, with ownership and accountability.2. 3 qualities to succeed in SCBKEY: 1optimistic , Im an optimistic person - the glass is always half full rather than half empty. Though I need to see both sides of everything in my job, I tend to focus on the positives.2The ability to encourage others. I believe that no man is an island. You need to work with others to help you deliver great results. I may encourage my colleagues to switch from customer-facing roles to that of a support function and vice versa so they get to see things from each others perspective. It also helps people see the bigger picture and reduces our error rate because everybody knows what everybody else is doing and how they can support one another better for the greater. 3Self-control, I knew how to plan my career path and which direction to take. Balancing the pursuit of growth with a disciplined management of costs and risks and keeping a firm grip. Ive always believed in the importance of being authentic - doing things to the best of your abilities while maintaining the highest standards of pride and integrity in what you do. This is one of the reasons why I joined the Bank.3. what is important in consumer banking?KEY: Most importantly is having a customer-oriented mindset ingrained in whatever we do. SCBs aspiration is to become the worlds best international consumer bank and having a customer focused strategy is critical to helping us achieve this.4. How do you try to get support from other people?KEY: 1 I will make my objective as clearly as possible to my manager, and make sure that he has total know the objective.2 Next will make the manager know the meaning of the objective to me, good communication is the first way to help.3 Then I will make him know the difficulty, I will firstly consult some advice, if the difficulty can be solved by myself, I think it is a good way to improve myself, else, I will let him help me.7.If you find someone in the team difficult to dealt with? What is your action?KEY: I am a firm believer in taking risks on my colleague. Mostly it main caused by the reason that the person is not suit for the position, If I see a keen interest and strong potential in the person, Ill do my very best to recommend a right role for this person in the business. Doing things to the best of your abilities while maintaining the highest standards of pride and integrity in what you do. This is one of the reasons why I joined the Bank.8.Anything would like share with me in order to have a better understanding of you?KEY: Feb. 2010- Mar. 2010 Traveler, Went across the worlds second large desert - The Taklimakan desertLed another 4 partners cross the desert form the north to the south about 380 km during 20 days, ended for one team members cold injuryPrepared for the travel combine the car for sleep and pedestrianism during the day, and I responded for the water, food and emergency medicineConquered the shortage of gasoline and difficulty of starting the car, achieved most of the plan, and form the journey, I really got to know the importance of teamwork and the encouragement, which are benefit all my life.9.How do you define success?KEY: Work I can maintain a position that match my interests and strengths.Doing things to the best of your abilities while maintaining the highest standards of pride and integrity in what you do. The success is just a process but not a result for me.11. what do you think banks do?KEY:Through international network and expertise, facilitate trade across markets, enable multinational clients to conduct complex business transactions and service the needs of an increasingly international consumer base. The bank should also provide a wide-range of products and services for personal and business customers12. what will you do in a new placement?：Knowing about new friends who is familiar with the placement or even the local people, and next I will list some advantages and disadvantages of the placement on my work. Ig. The condition there is suit for the bang business or not, our brand is well known for them or just opposite, by doing this I will make a evaluation. Then I will solve the or conquer the disadvantages, by consulting form the experienced workers or just create a new way.13. when you are a new comer, if you find an improvement for your team project, what will you do?：Firstly I will confirm that the improvement really works, then I will consult my partners about the right way to come up the improvement, for example, it is better in the morning meeting or should I write a report to my boss, by this I can make the success ratio much larger.14. how can you get yourself familiar with the job in a new position?Firstly, I will look through some guide books, sometimes the very frequent questions are listed already, it will give you the most efficient solution for many circumstances.Secondly, as the situation is dynamic, I will meet some vex or paradoxical problem, ant at that time I will consult for my experienced partners, they must will give me an good solution. Last, I will ask the question to my boss.15. what is your personal aim for future career?In the short time, I will focus the work for famous international cooperation such as SCB, in such environment, I can make my new excellent friends from all over the world, I can learn the ability form them, and get to work better for my position.In the long term, I want to be a CEO of an international company, and can help the world be a more balance world. Because I want to change the economic situation all over the world, I do not want to see the poor children, economic crisis. I want to decrease the unfortunate in the world.16. what do you think is a good service?Admittedly, the good service contains many aspects, such as the attitude, the service environment and even the fee. All above those, however, I think a good service is that it really works, I mean it really can solve the problem or make the consumer more convenient. For example, the service can make my security or many more safe and even can increase, that is a really good service.17. Why to choose the foreign banking?In such environment, I can make my new excellent friends from all over the world, I can learn the ability form them, and get to work better for my position.In the long term, I want to be a CEO of a international company, and can help the world be a more balance world. Because I want to change the economic situation all over the world, I do not want to see the poor children, economic crisis. I want to decrease the unfortunate in the world.18. How to make a success in a team?1The ability to encourage others. I believe that no man is an island. You need to work with others to help you deliver great results. I encourage my staff to switch from customer-facing roles to that of a support function and vice versa so they get to see things from each others perspective. It also helps people see the bigger picture and reduces our error rate because everybody knows what everybody else is doing and how they can support one another better for the greater good. 2Self-guided, I knew how to plan my career path and which direction to take. balancing the pursuit of growth with a disciplined management of costs and risks and keeping a firm grip. Ive always believed in the importance of being authentic - doing things to the best of your abilities while maintaining the highest standards of pride and integrity in what you do. This is one of the reasons why I joined the Bank.20. If you are new on a team, how do you contribute to the team?I will be willing to become the eyes of my group, if I acquire the opportunity to work in SCB, using my distinctive horizons and my creative thinking mode. First of all, as a member in the group, my adaptive to multi-culture could make contribution to groups harmony. When coworkers from different areas cant understand with each other, I can see the essence of the problem and explain the diversity to them. I will work hard to better the atmosphere for working and discussing. In addition, some work puzzles cant be solved only using the methods in the textbooks because none of theories are applied for every situation and every society. In order to analyze work problems better, workers should learn to be flexible and find the answer based on the specific situation. Using my flexible brain and being familiar with information system and finance, I am able to think deeper in some issues, and my teamwork and leadership make me lead my group to find brightness in the dark.23. What kind of technical knowledge do you think you need when processing business?Negotiation, the skill of negotiation can make the benefit more profitable, and decrease the time wasted. Manners, good manner is half of the success, if you leave a good impression to the customer, you will increase the ratio of success.Talking way, make your heart to the business, let others believe you are really want to make business with you24. If you have a significant objective to achieve, how could you ask your manager help you to plan?1 I will make my objective as clearly as possible to my manager, and make sure that he has total know the objective.Next will make the manager know the meaning of the objective to me, good communication is the first way to help.Then I will make him know the difficulty, I will firstly consult some advice, if the difficulty can be solved by myself, I think it is a good way to improve myself, else, I will let him help me.25. Are you a quick learner?Yes! Give you an example, Apr.2012- Jun. 2012Volunteer Researcher, Chinese Academy of Sciences Institute of geographic science and energy, you know the team is made up 32 masters and 2 doctors, only me maintain a BS degree, I need to know all the background about 2000 pages in just 3 days, and get familiar with the way they use to do the research, finally, I really did it, not only this, I even pointed as a group leader.26. What are you going to sacrifice in this Intl Graduate Program?Fist is of course my valuable youth life, I can devote my most precious time for the program, and second is I will give up a relative stable working environment, you know, in a government cooperation, everyday have some tea, read some newspaper, or such.27. Are you a quick decider?As the president of my work-study association, I need to do many decision, for example, in a activity, there are many small things need to decide, what about the style of the dormitory and the order of the programs, many of the decision do not to be made by myself, however, if there is something that all the people cannot decided, it turns to me. I will usually decide immediately, since there are many other things needs to be done.35. Are you good at presentation? How can you make sure of it?Yes! I may give you an example, the competition I have attended, Harvard business analysis competition, in the first round of the competition, we just rank at the 23 in 105 teams after we only hand on the plan book, but the final competition is a presentation for every group, I was the speaker won the applaud for the longest time, and one of the three professors even pointed me as the excellent speaker which is not admitted by the rule, since only the excellent team has the excellent speaker. Finally, we only rank13, but we still improved 10 grades.9. If you are given three choice middle-east, singapore, london for a business trip, with the same task, which you prefer?These three cities are all my dream cities, for the mystery Middle-east, the beautiful, and the serious and historical London, but I prefer Singapore, cause the culture there is the most similar with mine, and the situation is also the most familiar, and I think it can makes me better handle the work. But to improve my adaptation of the cross culture