OB组织行为学 默写要点.doc

1. personality:the sum total of ways in which an individual reacts to and interacts with others.2. OB涉及的学科：psychology, social psychology, anthropology P4-63. Big Five Model P17-18Extraversion, agreeableness, conscientiousness, Emotional stability, Openness to experience.4. Hofstedes five value dimensions of national culture:P28power distance,individualism versus collectivism;masculinity versus femininity;uncertainty avoidance;long-term versus short-term orientation.还有评价他人4个偏差: selective Perception, Holo Effect, contrast Effect, stereotyping. 5. 决策常见的偏差与错误 P39-406. 马斯洛需求理论（5个点）P637. 组织行为学:工作特征模型JCM(5个点).P81两个问题要英文回答:1.how do you view the big compensation gap between top managers and botton-line worker?2.how do you view the last outmotivation rule?whether its worth generalizing in Chinese enterprises? 8.情商的5个维度（书上没有的，是笔记）：self-awareness, self-management, self-motivation, Empathy, Social Skills 9.Group property(5个性质）roles, norms, status, group size,the degree of group cohesiveness. P11510.Team Effectiveness Model P133表9-311.有效沟通的障碍（6个点)P154-155Filtering, Selective Perception, Information Overload, Emotions, Language, Communication Apprehension.12.领导人的类型：charismatic leaders, transactional leaders, transformation leaders, authentic leaders. P159 13.权力的五种来源：Coercive Power, Reward Power, Legitimate Power, Expert Power, renferent Power. P182-18314.涉及组织架构的六要素：word specialization, departmentlization, chain of command, span of control, centralization and decentralization, formalization. P213-21815.组织文化六特性：P231l Innovation and risk takingl Attention to detiall O