BEC真题1JUNE2002__.doc

PART ONEQuestions 1 7l Look at the statements below and the book reviews on the opposite page .l Which book (A, B, C or D) dose each statement 1 7 refer to ?l For each statement ! 7 , make one letter (A, B, C or D) on your Answer Sheet .l You will need to use some of these letters more than once .Example :0 CIt includes studies of a number of companies around the world .0A B C DD1 It looks at how business organizations can affect the environment . B2 It contains practical advice for people involved in data collection .C3 It claims that earlier analyses of this aspect of organizations were too simplistic .B4 It examines contrasting approaches to staff selection .D5 It gives a better explanation of the issues than other books on the subject . B6.It draws on the personal experience of the writers .A7 It looks at how external influences can impact on the effectiveness of managers .A MANAGERS IN THE MAKING As examples of organisational and market approaches to society ,Japan and Britain provide a useful contrast, showing the national and cultural factors which affect the performance of executives . There is extensive research data behind this book , and key areas of comparison between the two countries include their different systems of recruitment and their diverse systems both to management control and the work environment . Analysing Organisations This book provides support for managers who need to plan organisational research with a step-by-step , how-to guide . The authors describe each part of the process, the advantages and disadvantages that result from many of the choices that must be made , and the lessons they have learnt from years spent designing and conducting surveys . The sections on research into recruitment and employment relationships are particularly informative . B C The Culture Of Organisations This book look at the culture of business organisations and the writers suggest that this is more complex and diverse than had previously been recognised . A variety of different and nontraditional research settings across industries are represented , including a car plant in Slovenia , a US software developer and a Korean electronics company . Images Of Organisations This book shows how organistions canbe managed and designed in new ways.There are chapters on the complexity ofcorporate culture,and on how managerscan deal with the negative impact organisations may have on society andthe natural world . No other publicationcovers the arguments so clearly while developing the implications formanagement with such force .D PART TWOQuestions 8 12l Read the article below about a recruitment company .l Choose the best sentence from the opposite page to fill each of the gaps .l For each gap 8 12 , mark one letter (A-G) on your Answer Sheet .l Do not use any letter more than once .l There is an example at the beginning .PROSPECTS ARE GROWING Jane Woodford , head of Prospects recruitment group , talks about how the company is set to grow . How many jobs have managing directors reading this article had already ?Five? More than ten ?Well,Jane Woodford , head of the Prospects recruitment group , has had an amazing seventeen jobs. Woodford has kept a careful count of jobs.which include working in fast food, at a theatre and as a dress-maker.(0)_G_.In February of this year, after several years as a partner in the business, she became the managing director of the Prospects group .Prospects was started in 1988 as the Job Shop group, by Hilary Marks.A former estate agent, she decided to go it alone and launched the company in a three-metre by three-metre office, after a downturn in the properly market.(8)_. I dont think she believed she could find anybody who cared as much about her baby as she did ,says Woodford.Surely it must have been difficult for Marks when Woodford became the MD and she became marketing director ?Yes,Woodford agree it was: It was extremely hard for Hilary,because originally she had been her own boss.But how to manage changes in the company was something we all had to learn about.(9)_.Some benefited from this opportunity while others didnt,though the company has only lost two of its long-serving managers.The change in the head of the company happened at the same time as the companys name changed.A brainstorming session between Woodford,Marks and their accountant produced the name Propects.The company now has three separate trading divisions,each with its own internal management structure.One of Prospects operations,New Directions,provides IT training for clients and course about employment affairs for students,teachers and educational advisers.(10)_. We need to be closely involved with the educational system , she says.Always looking to encourage and motivate staff, Prospects has appointed team leaders, giving them extra responsibility for dealing with the companyaccounts ，budgeting and day-to-day operations.(11)_. We accept that they may go on to become directors of other companies , Woodford explains .So , what are Woodfords own ambitions for Prospects ? Id like to consolidate all the work we have already done and continue to build up a good team of people , she replies simply.(12)_. When a recruiter has been with us for three years we offer financial bonuses towards the cost of opening his or her own Prospects branch , she says . Examples :0A B C D E F GA The reasoning behind this decision was that these people will help the company to progress, and yet their own careers will benefit at the same time .B Originally, she wasnt looking for a business partner at all .C She joined the company in 1995 as business development manager , and became a shareholder in 1996 and a director in 1997 before taking on her current position .D Woodford sees this activity as particularly important for Prospects because recruitment isnt something she believes should stand on its own . E She is also keen for her trusted consultants , as she calls them ,to share in the companys success through its internal reward scheme . F Discussion groups were set up to help staff at every level make the necessary adjustments .G This very wide experience of working life has without a doubt helped her as a highly successful recruiter .PART THREEQuestions 13 18l Read the article below about Smithsons, a British department store ,and the questions on the opposite page .l For each question 13 18 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose. Department Store MagicFor most of the 20th century Smithsons was one of Britains most successful department stores , but by the mid-1990s , it had become dull. Still profitable , thanks largely to a series of successful advertising campaigns , but decidedly boring .The famous were careful not to be seen there , and its sales staff didnt seem to have changed since the store opened in 1908. Worst of all, its customers were buying fewer and fewer of its own-brand products,the major part of its business, and showing a prefernce for more fashionable brand.But now all this has changed , thanks to Rowena Baker ,who became Smithsons first woman Chief Executive three years ago .Since then ,while most major retailers in Britain have been losing money ,Smithsons profits have been rising steadily .When Baker started a lot of improvements had just been made to the building ,without having any effect on sales ,and she took the bold decision to invite one of Europes most exciting interior designers to develop the fashion area ,the heart of the store.This very quickly led to rising sales,even before the goods on display were changed.And as sales grew,so did profits.Baker had ambitious plans for the store from the start . Were playing a big game ,to prove were up there with the leaders in our sector ,and we have to make sure people get that message .Smithsons had fallen behind the competition .It provided a traditional service targeted at middle-aged ,middle-income customers ,whod been shopping there for years ,and the customers base was gradually contracting.Our idea is to sell such an exciting variety of goods that everyone will want to come in ,whether they plan to spend a little or a lot . Bakers vision for the store is clear ,but achieving it is far from simple.At first , many employees resisted her improvements because they just wouldnt be persuaded that there was anything wrong with the way theyd always done things,even if they accepted that the store had to overtake its competitiors. It took many long meetings, involving the entire workforce, to win their support .It helped when they realized that Baker was a very different kind of manager from the ones they had known .Bakers staff policies contained more surprises .The uniform that hardly changed since day one has now disappeard.Moreover,teenagers now get young shop assistants,and staff in the sports departments are themselves sports fans in trainers .As Baker explains , How can you sell jeans if youre wearing a black suit Simthsons has a new identity ,and this needs to be made clear to the customers. Shes also given every sales assistant responsibility for ensuring customer satisfaction ,even if it means occasionally breaking company rules in the hope that this will help company profits .Rowena Baker is proving successful , but the Citys big investors havent been persuaded .According to retail analyst ,Jone Matthews , Money had already been invested in refurbishment of the store and in fact that led to the boost in sales. She took the credit , but hadnt done anything to achieve it .And in my view the companys shareholders are not convinced . The fact is that unless she opens several more stores pretty soon , Smithsons profits will start to fall because turnover at the existing store will inevitably start to decline .13 According to the writer , in the mid-1990s Smithsons department store A was making a loss.B had a problem keeping staff.C was unhappy with its advertising agency.D mostly sold goods under the Smithsons name.14 According to the writer , Smithsons profits started rising three years ago because ofA an improvement in the retailing sector.B the previous work done on the store.C Rowena Bakers choice of designer.D a change in the products on sale.15 According to Rowena Baker, one problem which Smithsons faced when she joined was thatA the number of people using the store was falling slowly.B its competitors offered a more specialized range of products.C the stores prices were set at the wrong level.D customers were unhappy with the service provided.16 According to the writer ,many staff opposed Bakers plans becauseA they were unwilling to change their way of working.B they disagreed with her goals for the store.C they felt they were not consulted enough about the changes.D they were unhappy with her style of management.17 Baker has changed staff policies because she believes thatA the corporate image can be improved through staff uniforms.B the previous rules were not fair to customers.C customers should be able to identify with staff serving themD employees should share in company profits.18 What problem does John Matthews think Smithsons is facing?A More money needs to be invested in the present store.B The companys profits will only continue to rise if it expands.C The refurbishment of the store is proving unpopular with customers.D Smithsons shareholders expect a quick return on their investments.PART FOUR Questions 19 33l Read the advice below about how to make meetings more effective .l Choose the best word to fill each gap from (A, B, C or D) on the opposite page .l For each question 19-33 , mark one letter (A, B, C or D) on your Answer Sheet .l There is an example at the beginning , (0) GETTING THE BEST OUT OF MEETINGSMany people feel that meetings are a complete (0)_of time and try to avoid them .However ,they dont have to be ,as long as a few rules are (19)_ .Meetings are very rarely held without at least one days (20)_ .This is because the first rule is that all the participants need to (21)_for the meeting , not just the Chair .Being asked to (22)_a meeting means you are seen as having something to (23)_ , so make sure this is the case . You should also ensure that any item you want to discuss is put on the agenda . If you are planning to (24)_an issue you know is difficult , find out before the meeting if you have any (25)_for your point of view .If you are the Chair , there are three other (26)_rules . Firstly , respect your participants by being punctual , always starting and ending on time . If you dont , theyll spend the (27)_meeting looking at their watches and wondering how late youre going to (28)_them . Secondly , (29)_a meeting only when it is absolutely necessary . Look closely at what you want to (30)_in the meeting . If your aim is to complete a task that requires (31)_or no discussion , ask yourself whether e-mail or the phone could do the job . Finally ,invite only as many people as are needed to get the job done . Dont , however , exclude people who may be able to (32)_the best ideas , just because of their (33)_in the organization . Example :A excess B surplus C rubbish D waste 0A B C D 19 A observed B watched C seen D copied20 A instruction B direction C notice D advice21 A prepare B arrange C order D manage22 A occupy B place C attend D enter23 A send B transfer C pass Doffer24 A launch B raise C bring D lift25 A assistance B protection C confirmation D support26 A chief B key C top D high27 A entire B absolute C major D maximum28 A restrict B limit C keep D contain29 A tell B do C make D call30 A acquire B achieve C reach D possess31 A small B little C tiny D short32 A contribute B subscribe C insert D serve33 A scale B degree C rank D priorityPART FIVEQuestions34-35l Read the article below about a change in the way companies operate .l In most of the lines 3