酒店收银常用英语.doc

常用句子1 Welcome to our hotel2 Good morning/afternoon/evening3 Goodbye, we hope to welcome you again。4 We look forward to service you again at an indefinite time in the future.5 Do you have any special local dishes?6 Could I take your order?7 This way please8 Thank you very much9 You are welcome10 I hope you have a nice day11 In cash or credit card?12 Im very glad to service to you13 Just a moment please14 Sir/Miss/Madam, coming over here please15 Here is your bill16 Please sign your name here17 Please keep it 18 Congratulations!19 Do you need the invoice?20 Merry Christmas21 Have a nice holiday22 Wish you every success23 Have a nice trip/trip home24 I need a long distance call service.25 What can I do for you?26 May I lead the way?27 Ill have to get the manager28 Im sorry to have kept you waiting29 It will be on your account30 Your bill totals 100 Yuan RMB31 Ill calculate it for you32 It comes to 21.5 US dollars at todays exchange rate33 Do you accept credit card34 Im afraid I havent brought enough cash with me35 We will take the check now36 Can I have the bill?37 Are you staying at our hotel?38 I hope you have enjoyed your dinner39 Im very sorry about this40 What would you like to drink?41 How many are in your party?42 Anything else?43 That will do it/ No, thats all44 Excuse me, but I dont think that will be enough45 That will cover the amount46 Heres your change and receipt47 Our check-in time is after 14:00,and check-out time is before 12:00 at noon, if you use the room until 18:00 Im afraid that for late check-out we charge an extra 50% of the room rate48 How would you like to make payment?49 Could you fill out this form please?50 Please show your passport51 Go ahead. Turn left/right52 Im sorry, breakfast is over53 Where is the toilet?54 Nice to meet you55 More or less56 May I know your name and room number?57 Could you change another 100-yuan note?58 Would you mind coming over here?59 Its a fine day today60 How much does that cost?61 Whats the time now?62 Its a quarter past seven63 Id better go back to work64 Let me repeat that65 Pardon me sir, could you repeat that more slowly?66 Is this your first time here?67 See you later68 What day is it today?69 Today is Friday70 Whats the date today?71 Today is September fifth in 2008 72 It is very nice talking with you73 Its very kind of you74 Take you time75 Just cancel it76 Hows everything?77 We have to leave soon78 Im sorry I cant understand you79 What else can I help you with?80 Is there anything I can do for you?81 The minimum charge is 980 Yuan per middle room82 Really? I didnt know that83 Im sorry; were fully booked on that date84 Thats all right. Never mind85 Its forgery86 Id like to reserve a room87 We have single room, double room, honeymoon room, suite room, deluxe suite room and presidential style room.88 Would you like to leave a message?89 May I take a message?90 Have you made a reservation?91 Have many people do you have?92 I need some small change93 This table must have been reserved.94 We have already received many bookings and though I cant guarantee anything, please be assured that well try our best, I hope you can understand.95 Excuse me sir , you need to leave 1000 Yuan local money as deposit that you living here.96 I hope youll enjoy your stay with us97 Thanks for your help/information/advance/advice98 I apologize for this99 Please be careful100 Please dont leave anything behind101 Single room cost 880 Yuan RMB per night, mow well give you a 40% discount because our hotel is on trial opening, so the preferential price is 528 Yuan RMB per night. 模拟对话1 办理入住（做预授权）R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for you?G: I reserved a room a few days agoR: What name did you leave when you made a reservation?G: FulankaR: Just a moment please, Ill check the arrival listG: OkR: Please show your passport to register.G: Here you are C: How would you like to make payment, in cash or credit card?G: Credit card.C: Would you like sign the list to expend in our hotel? If so I suggest you to ask more authorization amount for settle all in once when you check out.G: All right/No, It is not necessary. / No, I needntC: Just a moment, I will ask 1000 Yuan authorization from your credit card.G: No problemC: Sir/Miss/Madam, sign your name here please, this is your credit card and card holder copy, please keep it.G: Thank you.C: Its my pleasure.R: This is your passport and room card, here you are. These are breakfast coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.G: Thanks!C/R: Youre welcome, and we hope you will enjoy your stay with us.2 办理入住(押金现金)R/C: Nice to meet you sir/madam, welcome to our hotel, what can I do for you?G: I reserved a room a few days agoR: What name did you leave when you made a reservation?G: FulankaR: Just a moment please, Ill check the arrival listG: OkR: Please show your passport to register.G: Here you are C: How would you like to make payment, in cash or credit card?G: In cash.C: Would you like sign the list to expend in our hotel? If so I suggest you to leave 2000 Yuan RMB for settle all in once when you check out.G: All right/No, It is not necessary. / No, I needntC: Just a moment, this is your deposit receipt, please keep itG: Thank you.C: Its my pleasure.R: This is your passport and room card, here you are. These are breakfast coupons; you can have breakfast in the Western restaurant by it on the first floor. Breakfast will be a Chinese-Western buffet. And there are two pieces of cash coupon, you can use it in the lobby Bar and Western restaurant when you buy some foods or beverage, it is equivalent to 10 Yuan local money, but one time one piece only. Your rooms on the 6th floor turn right you will see the lift.G: Thanks!C/R: Youre welcome, and we hope you will enjoy your stay with us.3模拟刷卡结账C: Good morning Sir/Miss/Madam. May I help you?G: Check out please. These are the room cards, here you are.C: Thats ok, just a moment please; the room server is checking the room now. You can go there and have a rest.G: O.K. I will be waiting here.C: Sir/Miss/Madam, your bill is ok, please have a look.G: All right, no problem.C: Show your credit card please. I will finish the transfer and settlement of accounts.G: Here you are.C: Thank you; sign your name here please. Do you need the invoice?G: Yes. /No.C: This is your credit card and bill (invoice), please keep it. That is all.G: Thank you very m