金融英语句型.doc

Part II Practical Sentences and Patterns1. Good morning, sir, what can I do for you ? 早上好，先生，我可以为你做些什么吗？2. Hi, Mr. Thomas. How are you? Can I help you? 你好，托马斯先生。身体好吗？有什么可以帮助你吗？3. Excuse me, madam, but may I help you? 夫人，请问能为您效劳吗？4. Sir (miss), may I help you? 先生（小姐），我能为您效劳吗？5. Hello. 您好6. How nice to see you again! 真高兴再见到您！7. Im glad to see you again. 真高兴再见到您！8. Its good to see you again. 真高兴再见到您！9. Its been a long time since I saw you (or we met) last, hasnt it? （自我上次见你以来）好久不见，是吧？10. Sir, is there anything I can do for you ? 先生，有任何我能为您服务的地方吗？11. Madam, are you being attended to? 夫人，是否已有别人为您服务过了？12. How do you do ? 您好！（初次见面是用语，尤用于被正式介绍见面时。对方也用同样的话回答。13. Mr.Green, How goes it recently ? 格林先生，最近情况怎样？14. How are you getting along (on) ? 你近来过得好吗？15. Pardon? 有时候我们会听不清楚顾客的问题，这不仅是因为自己的外语听力较差，同时也可能是顾客的语意不清，或者是乡音很重。 最简单也是最礼貌的反问语是： Pardon? I beg your pardon. 能再说一遍吗？ Beg your pardon. Would you mind repeating your question, please? 你介意重复一下你的问题吗？（请重复 一遍你的问题好吗？）16. Do you mean that.? 你指的是.吗？17. Im sorry, but would you please speak more slowly. I couldnt catch your meaning ( follow you)? 对不起，能否请你说得慢一些， 我没能明白你的意思。18. Would you like to open a current account or a time saving account? 你想开立一个活期账户还是定期账户19. How much do you want to deposit ( draw ) your money ? 你想存（取）多少钱？20. What is your name ? 请问你叫什么名字，先生？21. May I ask your nationality? 请问您的国籍？22. Might I ask your passport number? 请问您的护照号码？23. Would you mind if I asked your account number? 请问您的账号？24. 如果对于顾客拜托我们的事，我们能够胜任的话就可以回答： Yes, sir (madam). Certainly, sir (madam). Very well, sir (madam). Of course, sir (madam). By all means, sir (madam). All right, sir (madam). With pleasure, sir (madam).25. 要是不巧，我们对顾客所拜托的事无法帮上忙的话， 就使用下列的说法： Im sorry, sir (madam), but . Im afraid we cannot help you, because .26. 因为业务上的原因，请客户稍等。一般说法有： Please wait a minute. Just a minute, please. One moment, please.27. 事情做一半，分不开身时 Im sorry to keep you waiting, sir (madam), but Ill be with you in a moment. 先生（夫人）， 我很抱歉让你久等，不过我一会儿就过来。28. 有数位客户按顺序在等候办事时 Will you please wait for a while? You see, there are several other people waiting ahead of you. 您能等会儿吗？您瞧，还有其他人在您前面等着呢。29. 在手续上要花点时间时 Itll take about thirty minutes, sir (madam). Would you like to wait? 先生（夫人），那要花30 分钟的时间，您可以等吗？30. 请客户坐下来等候时 Would you care to take a seat while I check our files? 您介意坐下来等我查档案吧？ 31. 请客户再多等一会儿时Im sorry to keep you waiting, but will you please wait a few more minutes?32. 表示感谢的最普通的说法： Thank you, sir (madam). Thank you very much. Thank you so much.33. 当客户对你说Thank you. 时，回答的方法有： With pleasure, sir (madam). Thats all right. You are welcome.34. 在处理银行的临柜业务时，常会遇到必须向客户道歉的情形。因此对我们来说，道歉和感谢是同样重要的。根据道歉的程度不同我们可以说 Im sorry. Im very sorry. Im terribly sorry. Im awfully sorry.35. 接受客户的道歉可以说： Thats quite all right. Dont mention it. It doesnt (didnt) matter.36. 在处理银行的一些临柜业务中，银行职员与客户有时需要通过电话进行联络，因此，有必要掌握一些电话用语： Hello, this is. Bank. 喂，这是.银行。 这是接听电话的第一句话 ，或者说：This is Lin.或 Lin speaking. 我是林。37. Id like to speak to Mr. Jones. 或 May I speak to Mr. Jones? 或 Mr. Jones, please. 我想和琼斯先生通话。打电话找人，不能直接问, 这会给人较不礼貌的感觉。38. Theres no one by that name here. 这里没这个人。对方打电话找人时，可以回答此句。39. What number are you calling? 您打几号？对方可能打错电话时，可以问对方这句话以确定其是否打错。或者可以说：Im afraid you have the wrong number.40. Whos calling, please? 或May I ask your name? 请问您是哪位？ 在电话交谈中问“您是哪位？”时，千万不能说: Who are you ?41. Please hold the line a moment. 或 Just a moment, please.请稍等。42. He (she) is talking on another phone. Will you wait? 当对方要找的人正在通电话时，可以告诉对方这两句，请其稍等。43. He isnt in just now. 或He has just stepped out. 或He is out of his office. 当对方要找的人不在可以说：“他不在。”44. Is there any message? 或 May I take a message for him?要不要留话。告诉对方其欲找的人不在后，为表客气可再问对方是否要留话。45. May I leave a message for him (her)? 想留话。46. Please call back later (later on). 请稍侯再打过来。47. Would you like him to call you ? 要不要他回电。48. Please hold the line while I transfer the call. 请稍等，我将电话转过去。49. The line is busy. 通话中。50. They dont answer. 无人接听。51. You are connected. 接通了。52. Whom do you want to speak to? 您找哪位？接听电话时，问对方找谁时，不能直接问（你找谁？），这是非常不礼貌的。53. You can reach him at this number. 你可打这个电话找他。54. Please take a seat. 请坐。55. Please wait a moment 请稍等。56. Sorry for having kept you waiting 对不起让您久等。57. We will be glad to receive any suggestions to help us improve our services. 请多提宝贵意见。58. You are welcome. 别客气。59. Hope to see you again. 欢迎您再次光临。60. Hello, this is Industrial Commercial Bank of China, Hangzhou Business Department. 您好，这是工商银行杭州营业部。61. Do you prefer making a time deposit or a current deposit? 你存定期还是活期？62. The bank can offer an interest rate of 2.25% per annum.银行给你年利率为2.25%。63. Would you please help me check the remaining balance in my account ? 请帮我查一下账上余额，好吗？64. Opening an account is free of charge, but you have to deposit 10 yuan as your initial deposit. 开户不需要手续费，但您得先存10 元开户费。65. Excuse me, how much do you want to withdraw? 请问您取多少钱？66. Everything is in order. 一切都办妥了。67. You can report the loss of the bankbook. 您可以办理挂失。68. Please count your money. 请点一下现金。69. Here is the deposit and the interest. 这是您的存款本金和利息。70. How do you wish to draw your money? 您希望取多少钱？71. How much cash do you plan to deposit in your account? 你计划在账上存入多少钱？72. Can I renew the certificate on maturity? 我可以在存单到期是转期续存吗？73. Can I cash in the certificate before the maturity date? 在到期日前我能兑现这张存单吗？74. What is the maturity date of this certificate? 这张存单什么时候到期？ 75. You can renew the certificate on maturity if necessary. 如有必要， 你可以在存单到期时转期续存。76. The customers are required to fill out an application form before opening an account.在开户前要求客户填写申请书。77. Youve got the balance of $600 at your account. 你账上的余额是600 元。78. If you do not withdraw all the sum you deposited, the amount remaining undrawn shall continue to bear interest at the rate allowed at time of deposit. 如果你不支取全部存款，则剩下未取的存款仍享有原定期存款的利率。79. What kind of people can apply for the credit card? 请问什么人可以申办信用卡？80. May I change some money with my Master Card ? 我能用万事达卡兑换些钱吗？81. With the credit card, you dont have to carry much money. 有了信用卡，您就不必随身带许多的现钞。82. you may either make deposits and withdrawals at any savings office or make transfers and inquires at any ATM with this card. 您可以在任何储蓄所存,取款, 在任何一台柜员机上转账，查询。83. Our bank has the agency for VISA, Master, Express, Diners and JCB cards. 我们能代理维萨卡，万事达卡，运通卡，大莱卡以及JCB卡。84. Would you please show me your card? 请您给我看一下您的信用卡好吗？85. How much do you want to draw? 您想取多少？86. Well, we can advance a certain sum of amount against your credit card. 好的，凭您的信用卡，我们可以预付一定数目的钱。87. You can use it to draw money from the ATM, but the withdrawal amount is limited within RMB￥1,000 each time. 您可以在ATM机上取钱，但每次支取金额至多只能是1000元人民币。88. For any amount exceeding the line of credit, well have to call the authorization Center. 金额超过信用额度，我们必须经过授权。89. How about the charges for the service available in other cities? 那么在外地使用又是怎么收费的呢?90. Well sir, there is no withdrawal record on the account, and I dont find any expense record on it, either. 先生，今天没有取款记录，也没有发现消费记录。91. I want to report a loss of the card. 我想办理挂失。92. Now please fill out the application for reporting the loss. 请填好一份挂失申请书。93. Well charge you RMB￥20 for your report of the loss. 我们要收取您20元人民币的挂失费。94. We can reissue you credit card, but you should pay RMB￥10 for the cost. 我们会给您补发新卡，但您要付10元人民币的工本费。95. Dont worry, you must have entered a wrong code. 别着急，您肯定是把密码输错了。96. Please enter your code and push the buttons again. 请输入密码，再按一次。97. Im thinking about renting a safe deposit box. 我想租一个保管箱。98. What size do you want to rent? 您要租什么规格的保管箱？99. We have several different box sizes which we can let out 我们有几种规格的保管箱供出租。100. The yearly rental fee depends on the sizes of the box. 年费由保管箱的大小而定。101. Box rental fees are payable yearly in advance. 保管箱的租金每年预先支付。102. What services do you offer? 贵行开办哪些业务？103. This is my first time in your bank to 这是我第一次到贵行来办.。.104. The card is called a Peony Money-link Card issued by ICBC, a match for the passbook. 这张是牡丹灵通卡，与存折合二为一。105. It will be credited to your account automatically. 它会自动贷记您的账户106. This is our new business sharing insurance, savings deposit and investment. 这是一种集保险，储蓄和投资于一体的新业务。107. E-bank offers 24-hour s