高中英语投诉信.ppt

12 投诉信 文体概述投诉信是人们在遇到一些不文明现象 所购商品质量差 售后服务不满意等情况下解决问题的一个方法 在语言方面 要注意把握分寸 要公平 公正 投诉信应包括三个方面的内容 1 表明写信目的 投诉的内容 2 投诉的具体原因 3 希望得到的结果 常用语块1 抱怨 2 表达不满 3 忍受 4 对 满意 5 糟糕的服务 poorservice complainabout convey expressone sdissatisfaction putupwith bear becontent satisfiedwith 6 采取措施 7 解决问题 8 预防 发生 9 调查此次事件 10 以粗鲁的方式 inarudemanner takemeasures dealwith solvetheproblem prevent fromhappening investigate lookintothematter incident 11 向 道歉 12 出乎意料 13 不用说 14 尽快 15 把某事牢记在心 makeanapologyto apologizeto outofone sexpectation needlesstosay assoonaspossible bearsth inmind 套用句式我写信是投诉关于 2 这几年我对你们的服务都很满意 但是我写信是表达关于 的不满 2 Ihavebeencontent satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout 1 Iamwritingtocomplainabout 3 我对 不满意有一些主要原因 首先 更糟糕的是 最后 3 TherearesomemainreasonswhyIamnotcontentwith Atfirst What sworse Eventually 4 我真诚地希望你能认真调查这件事情 以及采取恰当的措施防止类似事件再次发生 5 你若能尽快采取措施处理这个问题 我将感激不尽 4 Isincerelyhopethat Itismysincerehopethatyouwilllookinto investigatethematter incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain 5 Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith solvetheproblemassoonaspossible 习作修改 做短文改错 背经典范文 DearSir I mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone S250Iboughtin20thApr 2015atTeemall Tendaysbeforethat itdidn tringorsenttextmessages ThenItookthemtotheseller butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone LaterIwenttotherepairman on after send it months HesaidsinceitwasanewmodelinChina itwasimpossiblytofixitwithouttherightspareparts Iwassodesperateonhearthat WhatcanIwaitthatlong Therefore Isincerelyhopeyoucansendtomeanewoneofsamemodel Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible Sincerelyyours BuManyi impossible hearing How 课堂练习假定你是李华 上周六 你有一次不愉快的就餐经历 对餐厅的服务员态度非常不满意 于是你给该餐厅老板写一封投诉信 要点如下 1 问题 牛肉面有苍蝇 服务员态度粗鲁 2 要求 餐厅赔礼道歉 注意 1 词数100左右 2 可以适当增加细节 以使行文连贯 3 开头语和结束语已为你写好 DearSir IamLiHua afrequentcustomerinyourrestaurant IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters LastSaturday IwenttoyourrestauranttohavelunchbutIhadanawfulexperience Whenhavingbeefnoodles Isuddenlyfoundthereweretwofliesinthem whichdisgustedmealot SoIaskedthewaitertochangeanotherdish Outofmyexpectation hedidn tchangeitbutsaidinarudemannerthathewastoobusytosolvetheproblem Needlesstosay suchawayoftreatingcustomersisunacceptable It smysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome Ilookforwardtoabetterservicenexttime Sincerelyyours LiHua 课外作业假定你是李华 你在上周日搭坐102号公交车 该公交车司机的不文明行为让乘客很愤怒 于是你向公交车公司写一封投诉信 要点如下 1 司机的不文明行为 大声讲话 紧急刹车 态度粗鲁等 2 希望尽快查清此事 注意 1 词数100左右 2 可以适当增加细节 以使行文连贯 3 开头语和结束语已为你写好 DearSir IamLiHua Iamwritingtocomplainaboutoneofyourbus drivers improperandrudebehaviors LastSunday IwastakingtheNo 102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast Sosomepassengersadvisedhimtoconcentrateondriving buthedidn tpayanyattention What sworse hedroveevenfaster Thenanotherpassengercouldn tbearit askingthedrivertokeepthepassengers safetyinmind Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance However hedidn tapologize