RMA处理流程介绍PPT课件.ppt

RMAHandlingProcess NOUNIntroduction WIP WORKINGINPROCESSDOA DEADONARRIVALRMA RETURNMATERIALANALYSISNTF NOTROUBLEFOUNDNDF NODEFECTFOUNDCND CANNOTDUPLICATERTV RETURNTOVENDORCID CUSTOMERINDUCEDEFECT 1 RMAHandlingProcess RMA ServiceTracking CheckQ tyandPackingList AppearanceInspectionDifferentRev SortingKeyinRMAnoandTagIn Workingorder VisualInspection ECN SCRAP TestHandlingProcess NG NG OK OK VisualInspection ShipOut InformCustomer 2 RMABoards BootStrapTest VisualInspectionPacking Scrap Fail ATETest HMUSpotTest VisualRepair FBTRepair ICTRepair GR2286orTR8001 Re flowfromICTStation A A ok Fail Fail Fail Firsttimepassed Fail ok Fail Shipout IftheboardisNTF 2ndtimepassed N ok SpecialNTFProcess TESTHandlingProcess 3 SpecialProcessForNTFBoards NTFBoards FailureCodeQuery TestPass CorrespondingTestwithErrorCode RepairOK TestPass SST IssueinternalRMAAbnormalnote CauseAnalysis ImprovementActionReport Scrap UnlockSFC Re flowfromICTStation Y N Y DefectSymptom VideoFail TheMeanstomakesure NoVideo TrywithdifferentCPU Memory PowerSupplyfor20times AudioFail NetworkFail HangUp AGPcardsupport 4x 8x 3D markTest HeadphonespeakeroutputMicinrecord Lineinrecord 100MBpracticalnetaccessNetworkPXEboot TestwithdifferentCPU Memory HDD Win2k winxpOSSupport N Y N 4 異常分析淺談 來料異常 1 確認嫌疑物料料號及用量及物料規格2 針對所有位置確認測試覆蓋率 並評估不良品是否有流出的可能性3 分析嫌疑物料在每個機種 每個位置的作用4 抽取嫌疑板進行進行有針對性的信賴性驗証 如Run In Pwrcycle 5 推斷此不良在終端客戶可能出現的失效模式 5 異常分析淺談 6 判定成品的處理方式7 判定物料的處理方式8 如物料繼續使用 觀注該物料的各段的品質狀況9 聯絡供應商進行協助處理 來料異常 6 異常分析淺談 制程異常 1 分析可能的造成不良的工站2 進行失效模擬 有破壞性的模擬要慎重 3 失效模式確認4 修復不良工站5