商务英语写作repliesPPT课件.ppt

Chapter4 Replies 1 Directplanforwritingareply 1 Expressthanksforreceivingtheinquiry 2 Supplyalltheinformationconcerningthematter andreferbothtoenclosuresandtosamples cataloguesandotheritemsbeingsentbyseparatepost 3 Provideadditionalinformation suchasmarketquotationandmarketabilityofthegoodsconcerned inordertoattracttheprospects 4 Finishtheletterwithhopebyencouragingcustomerstoplaceordersbutnotforcethemto 2 Guidelinesforreplyingtoaroutinerequest 1 Beginwiththeanswerorstatethatyouarecomplyingwiththerequest 2 Showthanksorsincereinterestintherequestandtheperson 3 Presentthemostimportantinformationinapositiveway 4 Focusonthereader sbenefitsassociatedwiththeinformation 5 Provideadditionalhelpfulinformationandtellthereaderwhatactionsyouwilltakeforhimorher 6 Endtheletterwithconfidenceandcourtesy 3 1 TheOpeningThefirstparagraphyoushouldstartwithacknowledgingtheinquiry Thanksforyourinquiryof 谢谢贵方 Wearepleasedtolearnfromyouletterof 很高兴从信中得知 Yourinquirydated 贵方 的询问 4 Thankyouforyourletterof inwhichyouaskedabout inquiredaboutourrangeofplasticgoods Wethankyouforyourletterof andarepleasedtoencloseadetailedquotationforyou Wearepleasedtoreceiveyourletterof andarepleasedtoencloseadetailedquotationforyou Itisapleasuretoreceiveyourletterof andweareenclosing Wethankyouforyourinterestinourrangeoflightweightluggage 5 2 ThebodyThebodyaimstoanswertheinquiryasclearlyaspossible Youshouldalsoanticipatewhatreaderneedstoknowinthefuture Hereare on 现寄上我方有关 的Enclosedpleasefindour 随信附上 6 Respondingtoinquiries Enclosedisourcatalogue describingtheproduct thecatalogueprovidesyouwithcompleteinformationon Wearepleasedtoenclose faxyouourlatestpricelistforthegoods catalogueyouinquireabout Wearepleasedtoinformyouthatourquotationis Wecanquote submittheprice youthebestprice Wecanallowyouaspecialdiscountof2 for onordersexceeding invalue onrepeatorders onpricesquoted Ifyourorderisvaluedat wewouldallowyouaspecialdiscountof 7 3 TheClosingExpressthehopethattheinformationprovidedwillbeuseful Ihopethattheinformationwillproveusefultoyou PleasedonothesitatetocontactmeagainifIcanbeoffurtherhelp Welookforwardtoreceivingyourorderinthenearfuture 8 Pleasecontactmeifyouneedanyfurtherinformation Ihopethisinformationwillhelpyou Yourearlyreplywillbeappreciated Yourpromptattentiontotheabovewillbeappreciated Anyordersyouplacewithuswillhaveourpromptattention Wearelookingforwardtoyourtrialorder 9 4 DeclininganrequestAnExpressionofthanksfortherequestReasonforinabilitytoaccepttherequestAwishofotherbushinessopportunitiesinfuture 10 Samples 因为政府的禁令而无法满足顾客订购电缆的要求 这种拒绝类型的回复函应该怎样写呢 11 DearSir ThankyousomuchforyourofferforCablesonFebruary16 2005 Iregrettoinformyouthatourgovernmenthasjustimposedabanpositiontopurchasetheproductsatpresent However wehavekeptyourofferinourfileandwillcontactyouwhenthebanislifted Yourtruly 12 PatternsandSubstitutions 1 Wehavereceived areinreceiptof acknowledge wishtothankyouforyourinquirydatedMarch20 2006 我们收到了你方2006年3月20日的询盘 13 PatternsandSubstitutions 2 Weareenclosing mailingtoyou sendingyouwiththisletter attachingtothisletterourillustratedcatalogueandexportprices 随函附寄给贵方我们的产品插图目录及出口报价单 14 PatternsandSubstitutions 3 Wearepleasedtoforwardyouthesamplesofourproductswiththeirquotationsanddiscountsforyourreference 很高兴寄去我们产品的样品 价格和折扣率 供你方参考 15 PatternsandSubstitutions 4 Weshallmakedeliveryofthegoodsuponreceiptof immediatelyafterwereceive assoonaswehave shortlyafterwereceive oncewereceiveyourorder 一旦收到你方订单 我们将立即发货 16 PatternsandSubstitutions 5 PleasenotethatwecanonlyacceptpaymentbyL Cinourbusinessdealingswithdevelopingcountries 请注意 我们与发展中国家做生意时只接受信用证付款方式 17 PatternsandSubstitutions 6 Inreplyto Inresponseto Withrespectto WithreferencetoyourletterdatedOctober17inquiringaboutour Zhonghua pencils wearesendingyouthesamplesyourequestedunderseparatecover 复你方10月17日询问我 中华 牌铅笔的函 我们将另寄去你方所需的样品 18 PatternsandSubstitutions 7 Wehavetheproductsoffinematerialsandhighcraftsmanshipandshallbereadytogrant give allow makeyoua20 specialdiscountforaquantityofmorethan100dozen 我们的产品原料优良 加工精细 如果订货超过100打 我们愿给你方20 的特别折扣 19 ExercisesI Translation 1 作为对贵方询价的回应 我们将提出尽可能优惠的报价 Inresponsetoyourinquiry wewillofferthebestpricepossible 20 2 若你方对此报价在本月内不接受 该报盘将被撤消 Theofferissubjected 以 为条件 toyourreplyreachingusbeforetheendofthemonth 21 3 对于小量订购来说 贵方还盘太低 Yourcounter offerismuchtoolowforanorderofasmallamount 22 4 我们已正式收到你方11月23日的来信及一份年度报告 WehavedulyreceivedyourletterdatedNov 23andacopyoftheannualreport 23 5 除非按合同付款 否则我方将解除合同 并要求贵方赔偿因违约造成的损失 Unlessthepaymentismadeinaccordancewiththecontract wewillhavetocancelthecontractandclaimdamagesforyourfailuretohonorthecontract 24 ExerciseII Arrangethefollowingpartsofaroutineresponsemessageinthecorrectorder A extrarelatedideasB cordial friendlyendingC necessarynegativeinformationD seriesofrequestedanswersE singleanswerorstatementofcompliancewiththerequest1 E2 D3 A4 C5 B 25 Homework translationpractice 敬启者 感谢你公司8月1日寄来的询价单 该函及所附的样品均已收悉 根据对该样品检验的结果 我们向你公司保证 我公司能够制造与该样品相同型号与品质的产品 基于你公司每年100000双的需求量 我报盘如下 价格 CIF大连每双25美元包装 塑料袋 外包装纸板箱 26 Homework continued 支付 不可撤销的保兑信用证交货 收到订单后的90天内 即11 12月船期我们可向你公司保证 此种价格是基于上述数量的最低价 其他技术性事项可参阅我公司的商品手册 希望尽早收到你方订单 诚挚问候 附件 商品手册一本 27 DearSirs Wehavereceivedyourenquirysheetof1stAug togetherwiththeattachedsampleforwhichwethankyou Asfortheresultofinspectionofsample wemayassureyouthatweareinapositiontomanufacturethesameproductsindesignandqualityasthesample Onthebasisof100000pairsannualrequirementweofferyouasfollows 28 Price 25centsCIFDalianperpairPacking inplasticbagsouter packedincardboardcartons Payment byirrevocableconfirmed