Office Manners(for class).ppt

OfficeManners WhatistheRightGrooming Hair头发Face脸Ears耳Glasses眼镜Freshbreath口气Fingernails指甲Perfumeorcologne香水 古龙水Shoes鞋Ornaments装饰品 ClothingAddstoyourClout Clothingiscluetoyourpersonality attitude andprofessionalism 衣着反映你的个性 态度与专业性 Appropriateclothingmayhaveaimpactonyourjob yourcustomersandco workers恰当的穿着会对你的工作 同事与客户产生有利的影响 SafeselectionisASUITwithdarkershadesandcooltones 安全的选择是深色低调的职业套装 Dressforthepositionyouwouldliketohaveandtheimageyouwanttocreate 按你想得到的职位 你想创立的形象来打扮自己 AppropriateAttire TPO TimePlaceOccasion检视时间 地点 气候 场合的一致性Ornaments smalldetailsneedtobeappropriate装饰品与小的细节要恰当Payattentiontothefitofanygarment suitandshoes衣服 套装和鞋的大小必须适合 Cleanandneat arealwaysneededforprofessionalpresence清洁与整齐总是必要的条件 HowWeSendMessagestoothers 我们如何向外界传递信息 Viewyourprofessionalpresenceasanuncompensatedsecondjob 把塑造职业化的外表看成是没有收入的第二项工作 HowtouseYourBodyLanguage StandingPosture站立SeatedPosture坐姿Movement行走Gestures手势Facialexpression脸部表情 Buildyourvocabulary Avoidvulgarreferencesandswearwords PoorlanguageISNOTprofessionalandoffendssome Mindyourownbusiness Don taskpersonalquestions Like Howmuchdidthatcost Whydidtheydivorce Didyougetaraise CompanyName Officegrapevines grepvain 小道消息canbefasterthanthespeedoflightning Limityourcommentsaboutco workerstopositiveonesonly Gossip家长里短 You vegottobekidding Gossip keepittoyourself Gossip Everyonewantstohearituntilit saboutthem BasicGuidelinesWhatkindofpeoplearepopularinyouroffice Becarefulwithyourappearance 注意仪表Honoryourworkinghoursandotherpeople sschedule 遵守工作时间 尊重他人的时间安排Befriendly Communicatewithothersandlistentoothers 友善 善于聆听与沟通Expandyourknowledgeandkeepanopenmind不断扩大知识面并不断开阔思路Honorotherpeople sterritoryandkeepyourpersonalinformationtoyourself尊重他人的 领地 也保守自己的私人信息Workhard bepositiveandsupportive以积极的支持的态度努力工作 Becomeapopularandrespectedpersoninyouroffice成为一个受尊敬受欢迎的人 CompanyName 2 1What sthesituationofetiquettesintoday sworkplace loudswearing恶语相向 badmanners态度恶劣 furioustempers脾气暴躁 CompanyName Inappropriatewelcome招待不周 Failuretogreetsomeone weakornohandshake failuretointroduceanassociate EightInappropriateofficemanners CompanyName Poorlistening不善聆听 Notpayingattentiontoaspeaker takingwhilethepresenterisspeaking askingaquestionjustcoveredbythespeaker CompanyName Poortelephonebehavior电话礼仪乏善可陈 Notreturningcalls eatingwhileonthephone slamming砰地关上thephonedown longholdtime loudtalking belligerent b l d r nt 好斗的tone CompanyName Inconsiderateofcommonspace不顾及公共空间 Leavingmessoutinacommonspace leavingdirtycoffeemugs马克杯inconferencerooms leavingstaplerorcopieremptyafterusingthelastofthestaplesorpaper CompanyName Inappropriatebehavior不拘小节 Scratching挠痒 flossingteeth剔牙 yawning j n 打哈欠的orcoughingwithmouthuncovered playingwithhair puttingonmakeup cleaningfingernails playingwithchangeinpockets CompanyName Disregardofother stime不珍惜他人的时间 Interruptingpeopleatwork keepingpeoplewaiting notshowingupforascheduledappointment CompanyName Inappropriatetouching不恰当的身体接触 Keepa comfort space Noextremephysicalclosenessduringaconversation Avoidtouchingintheofficeasidefromthebusinesshandshake 22 Howtokeepetiquetteintheoffice here s 1 Saying Hello toyourcolleagues whenyoumeetthemactivelyeverymorning Ofcourse youalsokeepsmile itwillremainadeepimpressioninyourcolleagues 2 Afteraladywhenyouareintooroutofaroom ifthedoorisshut youshouldopenitforlady Thisisoneofgenterman setiauette itisthebaseofetiquetteintheoffice Bytheway youalsodoitwhenyoumeetaman 23 3 Keepinglowtoneintheoffice Itisrudetospeakloudlyintheoffice Don tdoit Itwillboretheothers theycouldnotconcentrateontheirwork 4 Calmingdownyourmindassoonaspossible Whenyoucouldnothelpbeingangry Ithinkitisworthnothing Idonotbeangryatanythingintheoffice Idon tcareforit itisjustaworkelse 24 5 Keepingsmileintheoffice smilecouldmaketheotherhappy couldinfluencesadmind 6 Respectingthedifferentopinion Differentpeoplehavedifferentopinion youshouldrespecttheother 7 Keepingyourclothinganddeskneatandclean Nonelikeamanwithuntidyanddirtyclothing 25 8 Puttingthewasteinthegarbagebin Therewasaplaceforeverythingandeverythingwasalwaysinitsplace 9 SayinggoodbyetomanwhostillstayintheofficewhenyouareOffwork Keepingagoodetiquetteisagoodhabit italsocouldtietherelationshipwithyourcolleaguetightly Whyisitimportanttobehaveproperlyintheoffice Properbehaviorsare intheoffice Ifyoubreakthem itshowsthatyouare considerationforothers Ifyoudon tdothemwell tworesults 1 atbest 2 atworst important lackingin Peopleliketodealwiththosewhoare and Peopledisliketodealwiththosewhoare and positive cheerful confident angry unhappy Inorderrokeepcompanysecretsyoushouldavoid 1 gossipingabout 2 discussing 3 leaving 4 throwingaway Acoworker sromance Companyaffairs evenapparentlyroutineinpublic Confidentialcorrespondencefaceuponthedesk Usedcarboncopiesandphotocopieswithoutshreddingthem PersonalhabitsAnnoyinghabitsinclude tappingapencil mumbling tardiness scatteringfilesaroundtheoffice havingcoffeespillsandbreascrumbsalloverthedesk 1Showrespect Yourbossisresponsibleforyourworkandtheworkofyourcolleagues Thatcanbeasignificantburden Trytounderstandthebusinessfromyourboss sperspective 尊重上司 站在他的角度去理解问题 2Don tbeafraidofyourboss Somesupervisorscanbeintimidating butremember yourbossneedsyou Yourperformanceisoftenkeytothesuccessofyourboss 不要惧怕你的领导 即使他很强势 他还是希望你为他分忧 Howtogetalongwithyourboss 3Don ttrytohideproblems First trytosolvetheproblem Ifyoucan tandtheproblembecomesserious letyoursupervisorknowassoonaspossible 碰到你无法解决的事情要及时向上司汇报 不要让其他人把你的问题汇报给上司 4Givehonestfeedback Ofcourse temperyourhonestywithdiplomacy Chooseyourwordswiselyanduseagentletone Bothshouldpromoteandcontributetoanenvironmentofmutualrespect 对上司讲真话 当然 你要小心措辞 5Maintainyourboundaries Gettingtoocozytoosoonmayleadtotrouble Nottomentionthatmanybossesliketokeepaprofessionalveilbetweenthemselvesandtheiremployees 和上司过快地表现得很亲近可能会有麻烦 所以还是保持一定的距离比较好 6Manageyouranger Thisdoesn tmeanyouhavetositandstewwhenyou reangry Butlearnhowtocommunicateyourangerappropriately 在上司面前发火只会说明你缺乏自控能力 你要学会合理地化解郁气 7Learntotranslatebosslanguage Ifit snottoomuchtrouble means Doit andthesoonerthebetter 你要学会 翻译 上司的话语 当上司说 如果这不是太麻烦的话 他的实际意思是 做吧 尽快去做 8Embraceyourstrengthsandfaceyourshortcomings Recognizeyourowntalentsandnurturethem Askyoursupervisorforadvicetohelpyougrowinareaswhereyou reweak Takehisorheradviceandmakeanhonestefforttoimprove 发扬优点 改正缺点 Respecttheculturaldifferences AmericanstaffprefercommunicatingbyE mailwhiletheChinesestafflikeface to facecommunication seniorspaymoreattentionthanjunioronestotherelationshipbetweenthecommunicatorsratherthantherecognitionoftheproblemitself malestaffwanttocontrolthesituationofthecommunicationmorethanfemalestaff CompanyName 与上司的关系 尊重与体谅 了解上司的脾气 工作第一位 与上司协作工作 距离就是美 学会赞扬 CompanyName 与同事相处 平等与相互尊重 礼字当先 协作精神 人情交往 一视同仁 CompanyName 办公室沟通礼仪 1 来有迎声 问有答声 去有送声2 文明五句 问候语 您好请求语 请感谢语 谢谢抱歉语 对不起道别语 再见3 热情三到眼到 目中有人口到 说话要懂得因人而异意到 心意要到 表情要自然 表情要互动 要大方 CompanyName OtherDo s 1 Smileandgreetco workersinpassing 罗曼 罗兰说 面部表情是多少个世纪培养成功的语言 比嘴里讲的更复杂到千百倍的语言 笑 应该贯穿礼仪行为的整个过程 CompanyName 2 Beateamplayerandsharerecognitionforcollaborativeprojects 3 Observecompanypracticesinrelationtocourtesytitles CompanyName 4 Contributeyourfairshareforofficetreats gifts orhousekeepingduties 5 Makeupthelosttimebyworkinglateorduringthelunchhour CompanyName 6 Thinkbeforeyouspeak 7 Takeabreathbeforeyouhit Send 8 Ifproblemsarise handlethemprivately CompanyName 1 Donotaddresspeopleas Honey Dear or Babe intheworkplaceoronthetelephone 2 Donotputyourbriefcaseorpapersonsomeoneelse sdeskortable OtherDon ts CompanyName 3 Donotactultra 过分的 alertinreactingtosmokingorsmoke permeated 满身烟味的 clothing 4 Donotentertheclosedofficeofaco workerorsuperior CompanyName 8 Donotslouch 没精打采 It sapoorreflectionofyourselfifyou reslumpedoveryourdeskallday 9 Donothoveraround 走来走去 whilewaitingforaco workertogetoffthephone CompanyName 办公室交往的 三大纪律 八项注意 第一一切行动听指挥 职责所在须尽力第二随时保持有理智 今日之因明日果第三诚心待人要协助 同船共事非冤家 公司各种各样规定 避免出现商业贿赂将友谊与工作分开 审慎给予朋友信任摆脱潜在一切危机 辨别真伪信息来源回避个人感情问题 恰当使用身体语言 CompanyName 1 Admitthatyoudon tknowhowtodosomething True It sbettertoadmitthatyoudon tunderstandthantowasteeveryone stimetryingtofigureitout TrueorFalse CompanyName 3 Askforclarificationifyoudon tunderstandinstructions True Ifyoulistenedbut