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Unit TwoPart Five Practical Writing Letters of Introduction介绍信是很常用的一种日常书信。介绍信分为两种:私人介绍信和正式介绍信。私人介绍信是写信人向自己的亲戚或朋友介绍第三者,这种介绍信的语气比较亲切随便,格式也不讲究。正式介绍信一般是写信人因为公事将自己本单位部分的人或业务关系人介绍给某单位或个人,从而处理一些同公务有关的事宜或业务接洽。这种介绍信格式要求规范、严谨,语气比较正式、庄重。介绍信一般要包括以下内容:1.明确提出介绍某人,并简单提供被介绍人的身份和情况,包括姓名、职务或头衔、与写信人的关系等。2.说明介绍的理由,即被介绍人将去做什么,并要求对方向被介绍人提供帮助或给予合作等。3.对对方的帮助预先表示感谢或表示回报的意愿。Sample 1 Feb. 25, 2010Dear Jim,This letter will introduce my best friend Lucy Smith of whom youve often heard me mention. She is going to be in New York next month to lecture. I want very much to have her meet you there.And this seems like an excellent chance for you to meet each other. I think both of you will have a lot in common. So far as I know, you both are interested in modern literature. Once you meet her, you will really enjoy her company. Any kindness to her will be duly appreciated by me. Yours truly, JennySample 2March 6, 2010Dear Mr. Brown,Early next month you will receive a call from Mr. Wu Dong, Export Manager of Bens Company, who is a very good business associate of ours.Mr. Wu will be visiting the United States in the near future to establish new business connections. We shall greatly appreciate any assistance that you may be able to give him and shall be pleased to reciprocate(回报) your kindness if you will give us the opportunity at any time. Yours sincerely, Susan LiangUseful Expressions1. This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from March 5 to mid March on business.现向您介绍我们的市场专家弗兰克琼斯先生。他将因公务在3月5日到3月中旬期间停留伦敦。2. The bearer of the letter, Mr. Li Weifeng is going on his business trip to Shanghai.持信人李伟峰先生将去上海出差。3. She is well educated, having good habits and agreeable manners.她受过良好的教育,没有不良的习惯,举止端庄。4. We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.我们将非常感谢您向琼斯先生提供的任何帮助,并非常高兴施以回报。Exercises1. One of your classmates and friends Xiao Mei will go to a university in New York to study for several months. Please write a letter to an American friend in New York and introduce Xiao Mei to her.2. 你的大学同学张丽将赴你朋友杰克所在的大学进修学习,你给杰克写一封信,请杰克给予张丽帮助。Unit ThreePart Five Practical Writing Letters of Invitation邀请信是邀请亲朋好友或客户、知名人士等参加如宴会、聚会、文艺演出、展览等活动时所发的请约性书信。邀请信的书写格式分为正式和非正式两种。非正式邀请信通常适用于一些平常事情的邀请,邀请人与被邀请人之间很熟悉,具有简短、热情的特点。正式的邀请信通常用于商务活动中。请柬(Invitation Card)也属于正式邀请信。请柬的格式严谨而固定。一般适用于较庄重严肃的场合。邀请信的内容通常包括:1.说明邀请对方参加什么活动及邀请的原因;2.告知对方活动安排的细节及注意事项,如地点、参加人员、人数、日期、具体时间、需要做哪些准备及所穿服饰等等;3.为了方便安排活动,如有必要,可注明对方需予回复,以及一些其他的要求事项等。Sample 1 March 10, 2010Dear Ken,I am throwing a birthday party for my wife at 7 p.m. on Friday, March 28 at our house. I hope you will be able to attend. You can bring a friend if you want. I guarantee it will be an unforgettable experience. Sincerely yours, JasonSample 2 September 15, 2010Dear Sirs,It give us great pleasure to invite you to come and visit an important exhibition of our new products which is to be held at the Industrial Exhibition Center, Chicago, from November 15 to 17. More than 100 items(件) of office automation(自动化)products will be on display, which can represent the latest electronic technology that we have incorporated(融合) into our products. In addition, there will be a series of demonstrations(操作演示) and technical lectures, which, I believe, will be of considerable(相当多的) interest to you. We hope you will be able to accept this invitation. Should you need more information or have any questions, please contact us. Yours faithfully, Brad Jones Assistant ManagerUseful Expressions1. Our company is having a reception at New Asia Hotel on the evening of November 10 and I would be very pleased if you could attend.我们公司将于十一月十日晚在新亚洲酒店举办招待会,热切期盼您的光临。2. We would also like to invite you to give away the prizes at the prize presentation ceremony, and to deliver a speech to the audience.我们同时希望邀请您前来参加颁奖典礼颁发奖项并致辞。3. I do hope you can make it, as Lewis and I are looking forward with great pleasure to seeing you both.我竭诚希望你们应邀参加。刘易斯和我都怀着愉快的心情,期待你们的光临。4. I should like to invite you to our new custom-built factory premises in Guangzhou.我想邀请您来广州参观我们特别定制的新建厂房。5. We look forward to seeing you there.我们期待着您的光临。6. Please confirm your participation at your earliest convenience.是否参加,请尽早告之。Exercises1. Write an invitation to one of your classmates to invite him/her to join your birthday party at you home next Saturday evening at six oclock.2. Feixiang Electronic Co. Ltd.公司总裁高立天先生将于九月六日(星期三)退休,总经理章华发信邀请公司全体同仁参加在新亚洲酒店举行的欢送会。参考以下信息,写一封邀请信。1)新亚洲酒店地址:中山北路108号;2)高立天于1995年始出任公司总裁,任职期间公司由一家小公司发展成为跨国公司。Unit FourPart Five Practical Writing Letters of Congratulation祝贺信是得到亲友、同事、同学、业务伙伴等结婚、得子、生日、就职、晋升、获奖、通过考试、获得学位等好消息时写的信。这种信要写得及时、真诚、自然、亲切,一般不宜写得过长。祝贺信通常只有两、三段,其内容包括:1.表达得知消息的途径及高兴心情;2.表达祝贺之意并赞扬对方;3.对未来表示祝愿及期望。Sample 1 Sep. 6, 2010Dear Mr. zhang,Im very glad to know that you have been accepted by Guangzhou Panyu Polytechnic. It is no surprising to me, however. You have been working so hard in the middle school, and I never doubled that you would be more successful in the future. Im sure youll do very well in the college.Again my hearty congratulation to you! Yours faithfully, Liu YufeiSample 2 Nov. 5, 2010Dear Thomas,I was delighted to hear of your recent promotion to General Manager of Johnson Corporation. I know that you earned the promotion through years of hard work, and Johnson certainly picked the right person for the job.It is always a pleasure to see someones true ability win recognition. Congratulations and best wishes for continued success. Yours faithfully, Wang QiongUseful Expressions1. I was very pleased to learn that 很高兴获悉2. We have just been in formed 我们获悉3. I know that your enthusiasm and experience in your work are the very qualities that are needed for this important position.我知道,您的工作热情和丰富经验正是担当这一重要职位所需要的。4. Please accept my warmest congratulations on this tenth anniversary of the founding of your business.在贵公司成立十周年之际,请接受我的热烈祝贺。5. I wish you every success in your future career.祝您未来的事业顺利成功。6. Best wishes for your continued success.祝您继续取得成功。Exercises1. Write a letter of congratulation to one of your friends on Christmas and New Year:1) We have spent last years Christmas and New Year together;2) We decorated the Christmas tree together last year.2. 假设你刚刚得知你一直与之做进口生意的Mr. Thomas Green 被提升为ABC贸易公司副总经理(Deputy Managing Director),代表进口部给他写一封信表示祝贺。Unit FivePart Five Practical Writing Letters of Gratitude感谢信广泛应用于日常社会交往和商务活动中。写感谢信的场合包括收到礼物,得到帮助、照顾、款待、祝贺或慰问,对客户或者供应商的支持、建议、服务,甚至一些日常的商务交往活动表示感谢,等等。感谢信可以加强个人或企业间的联系,帮助企业树立良好形象,也是对他人花费一定时间和精力为你所做的事情的认可和感谢。 感谢信应以真诚为原则,信中须具体提到感谢的原因。其内容通常包括:1.表达感谢之情;2.谈及具体事情带给你的感受(对方的款待、帮助等);3.向对方表达良好祝愿或表示希望在未来回报对方。Sample 1 Dec. 1st, 2010Dear Mr. and Mrs. Clark,It was a kind thought to ask me to stay at your home during my recent visit to New York. I cannot tell you how much I enjoyed it. Thank you both very much indeed. I shall long remember the warm welcome you gave me and the friendly, cheerful atmosphere of your home.If ever you come to Guangzhou, I hope you will let me know, for my husband and I would very much welcome the opportunity of having you with us. Yours sincerely, Grace HuangSample 2 Dec. 1st, 2010Dear Mrs. Owens,Your delightful gift arrived this morning, and I must thank you very much indeed for it. It is good of you to think of me, and you could not have chosen anything that would have given me more pleasure. I have put it into use right away, and have already had some pleasure hours out of it.Once again, many thanks. Sincerely, Mary HuUseful Expressions1. I wish to express my profound appreciation for 我对深表谢意。2. I am writing to extend my sincere gratitude for 我写信来表达我对您最真挚的感谢。3. I enjoyed the short stay at your home which is both delightful and memorable.在您家里的短暂停留时愉快而令人难忘的。4. I am particularly grateful to you for having taken time out of your busy schedules to meet me.十分感谢您在百忙之中抽出时间来会见我。5. It was thoughtful of you to send me such a wonderful gift.您送我这么精美的礼物真是太好了。6. Thank you very much for the sympathy and kindness and your kind offer of help.感谢您的慰问和关系以及您的热情帮助。7. Our best wishes and warmest regards. 衷心祝您幸福愉快。8. My true gratitude is beyond the words description.我的感激之情无法言表。Exercises1. 下面是一封感谢款待的信,请仔细阅读并纠正其中的错误(共有10处错误):Dear Mr. Franks,I wish to express to you our deepest appreciation for the warm hospitality you extended to us during our visit in the US Every aspect of the visit went smooth and was excited experiences.The accommodation and assistance provide by you and your colleagues were excellent .The warm and friendship offered to my delegation was wonderful and reinforce my conviction and desire to continue to develop stronger tie between our two companies.We are particular grateful to all the time and effort you took to make our stay so enjoyable, and will cherish the memories of our trip and the time we have together.Once again, our deepest thank and best wishes for success. Sincerely yours,2. 你的朋友Susan送你一套漂亮的色拉餐具(Salad bowl),你写信表示感谢,并邀请她来参加自己组织的一个小型家庭宴会。参考一下信息,写一封感谢信。 1)表达出自己非常珍惜对方的付出/礼物;给予对方一定的赞美。 2)表达出自己希望有回报的机会,再次表达感谢,最后表达真挚的祝福。Unit SixPart Five Practical Writing Letters of Apology道歉信是在本人犯了错误或冒犯了他人以后所写的信。根据信的内容,可分为私人道歉信(Friendly / Personal Apology Letter)和商务道歉信(Formal / Business Apology Letter)两种类型。道歉信要及时、诚恳、简洁,其内容通常包括:1.诚恳致歉;2.道歉的原因;3.请求谅解或承诺以后不再犯类似错误。Sample 1 Sep. 5, 2010Dear Mary,I am sorry about forgetting about our dinner date. It was completely my fault; I was so busy at work that it must have slipped my mind. How about I treat you to dinner next Saturday, at the new Pizza restaurant at 6:30 p.m.? I have marked this date in my planner so I will not forget about it. Id just like to apologize again for missing the dinner date. Yours friendly, JohnSample 2 Oct. 8, 2010Dear Johnson,In deference to (考虑到,鉴于)your valuable time, I would like to get straight to the point and say that we were wrong.Your purchase order clearly stated 30 cases. The shipment of 60 cases was our error. Meanwhile there are two options available at this time; you can keep the additional merchandise and we will bill you thirty days from now, or we will arrange to have it picked up at your loading dock (码头,船坞)and issue a credit to you. Please let me know of your preference.We will do everything in our power to ensure that this type of error does not occur again. Thank you for your understanding. If I can be of any assistance in any way, please do not hesitate to call on me. Yours sincerely, Bill GrandUseful Expressions1. I am writing this letter to apologize to you for the mistake I made in the work.特此写这封信给您,对我在工作中所犯的错误向您道歉。2. The fault is entirely mine and I deeply regret that it should have occurred.这完全都是我的错,我对所发生的一切深表遗憾。3. I have acknowledged that my fault has brought you great trouble and inconvenience.我承认由于我的过失给您带来了诸多的麻烦和不便。4. I want you to know that everything that Im about to say is coming from the bottom of my heart.我希望你能知道我所要说的一切都是我的肺腑之言。5. The main reason I decided to write you this letter is because our friendship is too valuable to lose over a mistake.我之所以决定写这封信给你是因为我认为我们之间的友谊深厚,不应该为了一些误解而受到影响。6. I know that it will be very difficult for you to accept my apology ,but I want you to think about our friendship as well.我知道要你接受我的道歉很难,但是我希望你也能再考虑一下我们之间的友谊。Exercises1. Suppose you are Linda. You and your friend Lily argued about a problem last week and you told her that she was dumb. She was very angry about that. Please write a letter of apology to Lily.2. 请以Henry Smith的身份写一封道歉信给你的客户Mr. Jones,对十月二日来信所要目录和价格单没能马上寄去深表歉意,并保证两周后印刷商一旦供货,就将目录和价格单寄出。Unit SevenPart Five Practical Writing Letters of Complaint投诉信是在日常生活或商务活动中向对方或有关单位提出投诉的信件。投诉信通常包括以下几部分: 1.背景:叙述情况,表明本信得目的和要求。2.陈述问题:说明出现什么问题,造成什么结果或损失。3.解决办法:提出解决问题饿建议,表明希望如何处理。4.警告:告知对方若问题得不到适当的处理将会采取的行动。5.结尾:表达希望问题得以迅速恰当的解决的意愿,希望尽快得到满意的答复。撰写投诉信要注意简短、精练,陈述事实,用词得当,不可因为有理就盛气凌人。Sample 1 September 12, 2010Dear Sir or Madam,I am writing to inform you that the shirt you sent me is in a wrong size. I ordered a shirt (order No.890560) in size 39 from your company online three weeks ago. But yesterday when I got the shirt, I found it was in size 40. Obviously, the size doesnt fit me at all.Id be grateful if you could send me the right-sized shirt as soon as possible and refund my postage after I send the wrong-sized shirt back to your company.I really appreciate your help.Yours faithfully, Jenny SmithSample 2 Oct.20, 2010Dear Mr. Jackson,Thank you for your promptness in delivering the HP-006 cartons we ordered on September 4(our order No.392) There was, however, an error in the number of cartons delivered by your carrier this morning. We found only 1,000 keyboards, whereas we ordered for 1,250.For this reason, we are unable to process your invoice No.4178. According to our policy, We cannot pay the invoice until the entire purchase order has been filled.Please inform me as early as possible when you can make another delivery of the 250 keyboards. Sincerely, Fred NelsonUseful Expressions1. We are regretting very much that it is necessary to complain about the non-delivery of the 1,000 tons of steel under the Contract BC-177.我们很遗憾,必须就BC-177号合同1000吨钢材未交货一事提出申诉。2. We are disappointed to find that the items delivered do not match the samples.我们遗憾地发现所运货物与样品不符。3. Your incorrect delivery has caused a great deal of trouble to us. 你方送至的错误的货品给我方带来了巨大的麻烦。4. Please look into this matter at once and let us know the reasons for the delay. 请立即对此事进行调查,并告知我们延误的原因。5. We checked some of the items and found they were in damaged condition. 我们检查了部分产品,发现它们已经受损。6. Please send us the replacement no later than May 30. 请于5月30日之前将替换的货品送来。Exercises1. Please write a letter to complain that a radio you bought from ABC stores on Nov.23, 2010 is broken. It is the third one youve had to return this month.2.下面是一封投诉信,请仔细阅读并纠正其中的错误(共有10处错误):Dear Sir/Madam,We should like draw your attention on the defective goods shipping by the M/S “May Flower” 23rd August.Upon unpack the cases, we found that the quality was more inferior to the sample on which we approved the order. Moreover, the length of each piece is short by approximately 4 meter.After examining the enclose cutting samples we sent as evidence from the Lord Survey Report, we are sure you will agree the inferiority of the goods.We are now in a very awkward situation, because our customers, who has been very strict about the quality, is very impatient to take delivery of the goods.We hope that you will immediately take this mater for your careful consideration and favor us with a prompt solution by return cable. Yours faithfully, Jim GreenUnit EightPart Five Practical Writing Letters of Enquiry询盘是国际贸易中使用的术语,也称为询价。询盘是指交易的一方欲出售或购买某种商品,向另一方询问买卖该商品的交易条件。询盘通常由买方向卖方提出,可以包括有关货物的价格、品质、装船(shipment)、交货期,还可以要求对方提供商品的目录(catalogue)、样品(sample)等。询盘,按其询问的内容的不同,可以分为一般询盘和具体询盘。一般询盘是买方仅仅为了了解情况向卖方索要商品目录、价目单、样品和样本、作报价单用的形式的发票等。具体询盘是买方或卖方有买卖要求,指定商品要求对方报盘。在向以前没有业务往来的出口商或供应商询盘,应说明是

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