商务英语-酒店服务PPT课件.pptx

theServiceofhotel 3 25 2020 1 1 2 3 4 Hospitalityservices接待服务 Roomservice客房服务 Foodandbeverageservice餐饮服务 Entertainmentservices娱乐服务 CONTENT目录 5 Opportunitiesandstrengths机遇和优势 3 25 2020 2 Hospitalityservices接待服务 1 3 25 2020 3 Hospitalityservices Suchasparking luggagetransport foreigncurrencyexchangeservice faxservice valuablesdepositservice typingandprinting andallkindsofconferencereceptionservices 如停车 行李运送 外币兑换服务 图文传真服务 贵重物品存放服务 打字和打印 及各种会议接待服务等 3 25 2020 4 客房服务 Roomservice 2 3 25 2020 5 Provideapillowmenu 3 25 2020 6 roomservice Arrangedmarriageroom Diningservice wakeupservice Cleantheroomeverday Differentkindsofroom Provideapillowmenu Laundryservice 3 25 2020 7 Differentkindsofroom 3 25 2020 8 Arrangedmarriageroom 3 25 2020 9 餐饮服务 Foodandbeverageservice 3 3 25 2020 10 Chinesefood westernfood Thebuffet Differentkindsoffood 3 25 2020 11 Chinesefood 3 25 2020 12 Westernfood 3 25 2020 13 Thebuffet 3 25 2020 14 娱乐服务 Entertainmentservices 4 3 25 2020 15 3 25 2020 16 机遇和优势 Opportunitiesandstrengths 5 3 25 2020 17 1 2 3 Providepersonalizedservice Establishscientificguest history recordtheguest slikesanddislikes providetheserviceof suitable 提供更个性化服务 建立客人档案 记录客人的喜好 提供 适当恰好 的服务 delicousfood Provideprofessionalmanagementandservices提供专业化管理和服务 Strengths 3 25 2020 18 1 2 3 Rapidlydevelopmentoftourisminourcountry thehotelisoneofthebasicoftouristindustry soitalsogetdevelopmentopportunities旅游业在我国快速发展 而作酒店为旅游业基础产业之一 酒店也将随之获得空前的发展机遇 Agrowingnumberoftravelersthroughthenetworkreservationindependently 越来越多的旅行者通过网络自主预定房间 Thehotelcangetthebenefitbyimprovingthenet