酒店餐饮介绍-英文.ppt

GroupMembers DamanCherylDaisyYiliaDream foodandbereragemanagerassistantmanagerrestaurantmanagerbanquetmanagerheadchefBarManagerStewardSupervisorRoomservicesupervisor foodandbereragemanager Coordinateinternaleachunitwork theworkcanbecoordinatedsmoothly Developbusinesspolicyandmanagementofthef bplanResponsiblefortheserviceemployeessupervisesubordinates AssistantManager assistinthedailyworkmanagementtrainingsafetyandfirepreventionwork Restaurantmanager Chineserestaurantforeman westernrestaurantforeman Theusher waiter reservations Multifunctionalrestaurantthecaptain restaurantmanager supervisorcommunicationcoordinatePlanandimplementcontroltrainencourageassess ChineseRestaurantCaptain Intherestaurantmanager responsiblefortheteam sservicemanagement ledthewaiterserviceaccordingtotherequirementofthespecificationstoguestsprovidewarmandthoughtfulefficientfoodserviceAccordingtobusinessconditionstothisshiftthewaiterdistributionofworktask WesternRestaurantCaptain AccordingtoworkeverydayandhavetherighttoreceivetasksarrangedsubordinateworkUnderstandthenumberofnumberofhavedinnerwiththestayrequest toourwaiterlayoutworktask Patrolandchecktherestaurantdynamic coordinationcommandthewaiterorderlyworkproperlyhandletherestaurantinthevariousissues Multifunctionalrestaurantforeman1 Checkthewaiterinstrumentdeportment2 Supervisetheattendant3 Clearrestaurantmanagerallocatework4 Metavarietyofdiningneedsofguests 1 Facewithasmileofwelcomecustomer 2 Introducedtothecustomerallkindsofrestaurant scuisine 3 Responsibleforthegoodworkwithintheirownregion 1 Grooming willbeallowedtoundergo 2 Offerscateringservicesinaccordance 3 Tokeeptherestaurantcleanandtidy 4 Introducethecharacteristicsofthehoteltohelpguestsordering 1 Shift sign carefullyreadtheshiftcontent 2 Accordingtotherequirementsoftheguests tomakepreparations 3 Coordinatetheworkofvariousdepartmentsoftherestaurant 4 Uponrequest carefullyfilloutthereservation Partymanager Westernrestaurantbanquetthecaptain Chineserestaurantbanquetthecaptain Theusher waiter reservations Partymanager Beresponsibleforsales thepartyreservationandreceptionservice developandimplementthemanagementgoal thecostcontrol Toestablishandperfectthebanquetdepartmentworkproceduresandstandard makesafety health behaviorstandardeachrulesandregulations municatingwithotherdepartments closely Chineserestaurantbanquetthecaptain Accurate highquality andhighefficiencyDoparty sixknowthreeunderstand doitfairlywellAssessment review Westernrestaurantbanquetthecaptain supervisorrecommendationmonitoringTheprotectionandmaintenanceoftablewareLeadershipsubordinates Attendant Do sixknowthreeknow KeepallthefurnishingsoftherestaurantcleanPolitetocustomer usher PolitereceptionFamiliarwithhotelproductinformationandanswerIsresponsibleforguestsdepositclothings ReservationClerk Familiarwithrelatedbookknowledge completesthereservationFillinbookingsheetIsresponsibleearnestly carefully HeadChef ResponsiblefortheWesternkitchenintheorganizationofproductionCookedfoodforimportantguestsandthebanquetSupervision inspection coordinatingtheworkofvariousdepartmentsAccordingtotheoperationalcapacityandtechnicalcharacteristicsofthechef decidedtopostpersonnelarrangementsandmobility ChineseKitchenforeman Duringbusinesshours responsibleforthesupervision inspectionoftheentirerestaurantandcustomercommunication Properhandlingofcustomerserviceinallkindsofproblemsandcomplaintsfromguests tosolicitcustomersviewsandtimelyfeedbacktothemanager Westernkitchenforeman Checktheimplementationofsectorimplementationofthesystemandthecompletionofthework StrengthenpublicrelationsawarenessandestablishagoodimageofthehotelDotheworkofemployeeattendancelinebreak strictly Chineserestaurantchef AssistingtheOrganizationofExecutiveChefChineserestaurantkitchenmanagementResponsibleforspecificationsandproductionstandardsofChinesefooddishes participationinresearchanddevelopmentofnewdishesandfoodpromotions WesternRestaurantchef ResponsibleforassistingthemainreasontodotheproductsworkDailyitemoffoodreceivedandopenedthekitchenstoveworkloaddistributionChefinchargeofjuicedailytocheckthefrozentearsofsouprequiredforseasoningisgoodenough andsealedstorageintherefrigerator Barmanager controlthecostequipmentfunctionsensureifthecustomerissatisfiedwiththeservicesafety Foreman assistmanagerstraininghandlingtheproblemssupervisorystaff Bartender supplydrinksprovidethecocktailsthesafeoftheworkareaimprovethetechnologicallevel Attendant greetingguests writerequestoftheguestsdrinkssupplykeepthebarneatdoallthepreparatoryworkcleanupbarfacilitiesfamiliar 1 coordinationwithvariousdepartments 2 Implementationofthesafety healthandotherrulesandregulations 3 Calculatetheannualbudget 4 Doregulartrainingandstaffassessment rewardandpunishmentwork 5 Strictcontrolofexpensesandmaterialconsumption reducethecostoffoodandbeveragebusiness 1 Writedowntheattendance 2 Completeassignedbythesupervisorsofotherthings 3 rationaluseofcleaningagentsandsuppliesthemachine avoidingwasteassurance 4 Equipmentandtheuseoftheprobleminatimelymannertoreflectinchargeandrequestrepair 1 thestrictimplementationofthe four pass brushing washing cleaning disinfection 2 keepingdishescleanandhygienic 3 doshiftwork 4 Preventingcutlerydamage 1 Otherpositionsresponsibleforassistingthejobdone 2 Responsibleforsortingtickbrokentablewareandcutleryadditionalwork 3 Responsibleforwarehouseareaclean upoperations Wipethesilverwareandsilvertoprotect Roomservicesupervisor Whentheguestsarenotsatisfiedwithplace wanttotimelyprocessinggood totherequirementsoftheguestsManagethelower Foreman Provideguestswithgoodrepast