unit10Booking-a-TablePPT课件.ppt

HotelEnglish 1 UnitTen BookingaTable 2 BookingaTable IDiscoveringLanguage I msorry Soundlinking 3 I DiscoveringLanguageReadthefollowing payattentiontothesound linking allofuswaitaminutehowmuchisitfirstofallforawhilesomeofithanditovertellussoldoutkeepittakepartingetout 4 BookingaTable IIIntroduction WordsReference Introduction 5 WordReference qualityn 优良品质foodandbeverageoperation餐饮经营administrativeadj 行政的purchasingsteward采购员subdepartments head分部门主管operationn 加工 操作preliminaryadj 初步的sanitationn 卫生accountfor占 比重proportionn 比例salesoutlets销售渠道loungebars休闲酒吧 6 Eventhoughthesleepingroomsprovidethemajorsourceofincomeforahotel aqualityfoodandbeverageoperationisoftenattheheartofvarioustypesofhotels Thefoodandbeveragedepartmentisaveryimportantdivisioninahotel Itisoftenoneoftheforemostincomeearnersforthehotel whichcanaccountfortwofifthtoonehalfofahotel sprofit Introduction 7 Theprimaryconcernoffoodandbeveragedepartmentistoprovideappropriatefoodandbeverageserviceforguests Alltheactivitiesinvolvedcanbedividedintothreeareas namely management productionandservice 8 Themanagementjobsinthedepartmentareessentiallyadministrative TheyincludemainlythoseoftheF Bmanager F Bcontroller purchasingstewards thestorekeepers andthesubdepartments head 9 Thefoodandbeverageoperationinthehotelinvolvesahighdegreeoftechnicalknowledgeandskill Productionjobsaremainlyinthekitchens madeupofpreliminarypreparation cooking finishing andsanitation 10 Thefoodanddrinkserviceisthesecondmajoractivityofmosthotelsandinmanyofthemitaccountsforlargerproportionofemployeesthantheprovisionofsleepingaccommodationandrelatedservice Servicejobsarethoseinthevarioussalesoutlets suchascoffeeshops loungebars banquetingrooms andotherrestaurants 11 BookingaTable IIILead inActivities Doyouknow Letmeexplainittoyou 12 Canyougivetheanswerstothem 1 Howimportantdoyouthinkthefoodandbeveragedepartmentisinahotel 2 Whatarethemaintasksforthefoodandbeveragedepartment Howtheactivitiescanbedivided 3 Whatisthemajoractivityofthemosthotels Whydoesitsaythattheservicesinfoodanddrinkareveryimportant 4 Ifyouwanttobookatableintherestaurantoverthephone whatinformationshouldyougivetothereceptionist 5 Iftheguestsdon thaveanyreservation whatshouldthehostessdowhenthereisnotableavailable Classactivity teamwork 13 BookingaTable IVTopicextension WordsandExpressions Listentothefollowingdialogues 14 Wordsandexpressions TheCharterhouseHotel利景酒店atablefortwo两个人的餐桌inyourparty同行的人elegant优雅的reservationistn 接待员well decoratedadj 装饰精美的vacantseat空缺的座位lavisha 奢侈的creditcard信用卡 15 DialogueI O Goodafternoon CharterhouseHotel CanIhelpyou J Goodafternoon sir I mtheguestinRoom212 IwonderwhetherIcanbookatablefortomorrowevening O Allright Howmanypersonsatyourparty J Apartyoffour IVTopicExtension BookingaTableonthePhone Mr Jones J callsTheCharterhouseHoteltomakearestaurantreservation Anoperator O answers pairwork 16 O OK Atwhattimecanweexpectyou J Ah around7 00p m O Wouldyoulikeatableinthemainhallorinaprivateroom sir J Aprivateroomwillbefine Theroomshouldbecleanandelegant I llentertainmybusinesspartners IVTopicExtension 17 O Noproblem Aprivateroomforfourpeopleatabout7 00p m tomorrowevening Isthatright J That sright O MayIknowyourname please J AbrahamJones A b r a h a mJ o n e s O Mr Jones Weexpectyourcomingwithpleasure Haveaniceday J Thankyou IVTopicExtension 18 DialogueII IVTopicExtension PartyReservation R Goodmorning Roserestaurant MayIhelpyou C Yes I dliketoholdapartyinaprivateroomonWednesdayevening May10th R Ok sir Whattimewouldyoulikeyourpartytobeheld C From8 00p m to12o clock IsthatOK R Sure Howmanypeoplewillbethere C ClientR Reservationist 19 IVTopicExtension C Six Couldyouarrangeawell decoratedprivateroomforus Weneedagoodenvironment R Ofcourse wecan Wehavealargeroomforabout10people whichisspeciallypreparedforparties Pleasebeassuredthatwewilltryourbesttocreateacomfortableenvironmenttomeetyourentiresatisfaction C Great Whatdeliciousfoodwillyouoffer 20 IVTopicExtension R WehaveawiderangeofChineseandWesternstylefood fromwhichyoucanmakeyourownchoicewithyourowninterest C Good Howabouttheprice Idon twanttobetoolavish R Iknow Weassureyouthatthefoodherearefavorableinprice Iftheexpenseexceeds200Yuan youcanenjoy80 discountincash 21 C Fine PleasebookitunderthenameofJackChen R Well it sMr Chen aprivateroomfor6personsonMay10th from8p m to12p m C That sright Thankyouverymuch 22 DialogueIII IVTopicExtension AtaCrowdedRestaurant Apartyoffour twowomenandtwomen G comeintoacrowdedrestaurant Ahostess H greetsthem H Goodevening sirandmadam Welcometoourrestaurant Doyouhaveareservation G I mafraidwehaven t ButIwonderifyoucanfindatableforus H I mreallysorry allthetableshavebeentaken Wouldyoumindwaitingforawhile G Oh it sapity Howlongdoyouthinkwewillhavetowait 23 IVTopicExtension H I dsayatleast10minutes Wouldyoucaretohaveadrinkintheloungewhilewaiting Iwillhaveyouseatedatonceassoonaswegetafreetable G Allright H Wouldyoucomethisway please 10minuteslater H I msorrytohavekeptyouwaitingforsuchalongtime ladiesandgentlemen Hereisatablebythewindow wouldyoupleasetakeyourseatsthere 24 IVTopicExtension G Oh great Iliketositbythewindow soIcanenjoythenightviewoutside H Well I mverymuchpleasedifyouaresatisfied G Bytheway doyoutakeacreditcard 25 BookingaTable VOralTime Translatethefollowingsentences please Actitout Completethedialogue Fillintheform please 26 SituationA Thecaller Jackcallstoreserveatablefortonight Theywanttoholdabirthdaypartyforoneoftheirfriends Theguestswillhavedinnerintheprivateroom beginningfrom7 00 Westernfoodaretheirfavorite Actitout Thereservationist Youaskthecallerwhatkindofspecialdecorationtheyneedtopreparebeforehand Asktheguestforthenameandtelephonenumberandrepeatthebooking restaurant 27 SituationB Apartyoffive awomanandfourmen comeintotherestaurant Theyhaven tanyreservation Thehostessseatsthem Actitout 28 Mini DialogueCheckup Hostess 晚上好 能为您效劳吗 Guest Goodevening Haveyougotavacanttableforus Hostess 您有预订吗 Guest No Hostess 请问共有几位 Guest Five Hostess I msorry buttherestaurantisfull 没有五个人的桌子了 Guest Howaboutthetableforfour Wecanaddachair Hostess Oh good 有一个靠窗户四人的桌子 I llhelpyoutomoveachair Guest Thankyou Reservation mayIhelpyou Yes I dliketobookatablefor 29 Hostess Goodevening CanIhelpyou 晚上好 能为您效劳吗 Guest Goodevening Haveyougotavacanttableforus Hostess Doyouhaveanyreservation 您有预订吗 Guest No Hostess Howmanypeople please 请问共有几位 Guest Five Hostess I msorry buttherestaurantisfull Thereisnotableforfive 没有五个人的桌子了 Guest Howaboutthetableforfour Wecanaddachair Hostess Oh good Thereisatableforfourbythewindow 有个靠窗户的四人桌 I llhelpyoutomoveachair Guest Thankyou Dialogue 30 Checkup intoEnglish 1 靠窗的那张桌子是空着的吗 很抱歉 那张桌子已经预订了 那边角落有张空桌 2 晚上好 女士们 先生们 请问您有预订吗 昨天我预订了一个八人桌的座位 我叫史密斯 请稍候 史密斯先生 我查一下 哦 史密斯先生 我们为您保留了4号台 这边请 3 三星餐厅 能为您效劳吗 我要订明晚的一个包间 我要典型的中国菜 好的 请问共几位客人 10人 包括酒水在内每人30元 Translation Wouldyoulikeadrink Howmanyeggswouldyoulike 31 intoEnglish 1 Isthetablebythewindowvacant Sorry thattablehasbeenreserved Thereisafreetableinthatcorner 2 Goodevening ma amandsirs Doyouhaveareservation I vereservedatableforeight I mSmith Pleasewaitaminute Mr Smith Letmehaveacheck Oh Mr Smith wereservethetableNo 4foryou Thiswayplease 3 ThreeStarsrestaurant CanIhelpyou I llbookaprivateroomfortomorrownight We llhavetypicalChinesefood Well MayIaskhowmanywillbethere Ten About30yuanperpersonincludingbeverage 32 Youwouldn tbelieve Checkup intoChinese 4 Receptionistisresponsibleforansweringquestionsaboutreservations bookingandassigningtablesorprivateroomsforguests 5 Thehotelstaffinchargeofreservationfillsupthereservationformandthendistributesthemtorestaurantmanager thechef receptionist etc 6 I mafraidthatwehaveletanotherguestsitatyourtablesinceyoudidnotarriveatthereservedtime Wouldyoumindwaitingastherestaurantisfull 33 4 定餐员主要负责解答客人有关定桌的问题 并为客人预订和安排餐桌或包厢 5 负责预订单的员工填写好预订表 把它给餐厅经理 厨师以及前台接待传阅 6 抱歉 因为您没有按照预约的时间前来 所以我们将座位安排给另一位客人了 因为餐